The entire experience with Expert Solar has been an absolute nightmare.
Expert Solar is not an honest company. The installation of the panels was delayed by 2 months without notifying us of the delay. The lack of communication with the project manager was unacceptable.
The panel were finally installed in October. Our ratified contract stated that the 70K panels we installed on our roof would cover at least 85% of our energy consumption. The next 2 months we received a invoice for $800 from our local electric company. The panels were not producing any energy and we were still using local electricity. All the while, the app Solar Expert had installed on my husband's phone showed that our panels were producing over 90% of our consumption.
It has been 6 months since the installation. We have spent 70K on panels, $1,300 on local electricity bills, Expert Solar then realized that the panels were not properly installed and sent out a crew for an entire day to correct the issue.
They have not apologized, nor have they taken responsibility for their unprofessional behavior and their errors. I still support solar energy but regret having chosen Expert Solar. I would never recommend them.
I will continue to fight this company, to receive the service that we were promised and for them to cover the high electricity bills for 5 months that we had to pay after paying Expert Solar 70K.
Lorenzo and Ron are not very personable representatives. I find them to be unethical, immoral, and not trustworthy or honest. Unfortunately, they do not seem to know what it means to do the right thing.
We just want them to honor the contract they made with us.
In a world where we have lost all common sense and what it means to do the right thing, I hope to inform people and prevent them from having to experience the same disappointment, frustration and stress that we have had regarding the unprofessionalism and greed that Expert Solar represent. read more