I had my solar system installed on September of 2019. Since then, I have had a $9 dollar electric…read morebill. There is a $8.30 charge to be connected to the grid, but my panels make enough extra power, that the credits pay for the connection fee. I was a ION SUPER FAN until last month. My solar panels shut down. I noticed and called customer service. They wouldn't even schedule a service technician until I paid the $250 service fee through a third party payment system, which required me to link to a bank account. YUCK! Then, they waited another 3 days for my payment to clear, before even scheduling an electrician. It then took another 10 days and several text messages to finally get the PAID FOR electrician on site. Blown fuse was the issue. Didn't look for a cause, just replaced the fuse. The system operated, but at reduced capacity. 3 days later another blown fuse. This time it only a week to get the (different) electrician to come. This time he did some trouble shooting and discovered the junction box up high on the house became unsealed and water was getting in that caused a short. He fixed it. A few days later, a supervisor from ION came to my door and we talked about the issue. He has been a great advocate and the system is up and running like it should. He even helped me set up a SREC account. I'd give 5 stars if corporate had done me right with the initial service. Waiting 3 days for my payment to clear, before even scheduling an electrician was the biggest drawback.

I had a service guy come to our door and he sat with us for over an hour or so, giving us the…read moredemonstration, and I was skeptical the whole time because he was really pushing hard, and my husband was falling for hook line and sinker at the end of it I said well I'll think about it because I had many questions and I said I wanted to do research and he just questioned me about what kind of research and I said sir I said I would do research. I'm not sharing with you. What's research? He kept asking me!! you know I don't know all of the research. I'm gonna do at this point and so my husband finally got up and showed him the door and walked outside with him and I heard my husband over heard it. I overheard my husband telling him oh I'll let her do her research but I'm going to buy them and I blasted my husband when he came back inside and let him know. I overheard him but anyway long story short my husband ended up NOT purchasing the solar panels and I'm grateful to God for that because I see online a lot of those solar panel companies are scamming people trying to sell them solar panel contracts for 25 years as the case was with us! and it's diabolical I mean and then you don't own the solar panels that's just renting them. It's a scam and it is just crazy I've heard online people stating that they don't even work the way you're supposed to and they have to come and service them so yeah, be aware of these people coming to your door! Now I have "no soliciting" on my door and not to even ring my doorbell!!!

very professional Great crew on installation…read more Timely and great cleanup Highl recommended

Highly recommend going direct with this company. They did a great job and gave us a good deal. We…read moredid a lot of research on so many companies and they had the best panels for a good price. They are responsive and walked us through everything we needed to know about the panels, the app, and how to get set up with receiving the SRACs as well.

TL;DR: Actual Roofers themselves did a fine job, the price and scope of work left alot to be…read moredesired compared to other roofers. They redid my roof. Sadly, i didn't research as much as I maybe shouldve. They bid about $3000 higher than 2 other quotes i had recieved (one of which was also a GAF certified roofer offering the same certifications) . After i signed, then they would not price match for some lame reason or even consider lowering the cost or including doing drip edge flashing which the other company offered to do at the lower price. Come to find out as well, they did not recommend it, or consider installing drip edge flashing when i didn't have any at all on the roof which i wasnt aware of. When the roof was off i could definitely see some fascia rotting adn damage, so i get to do that myself now instead of when its easiest to do with the roof off.... The actual roof itself seems to have been done well, which for the price it better have been. but I can't help but feel i overpayed and was underdelivered...

This was a great company to work with. From Tom who gave an estimate for repair to the office staff…read morewho kept me informed about appointments or a delay and the workers who were efficient, neat and on time, I would recommend them wholeheartedly. We will definitely contact them when it is time for a new roof. They did our new roof in August and did a great job. It was done in one day and the workers stayed until it was done. We are very happy with the quality and will definitely use them again in future when we are ready for siding.

Previous owner of my house had a solar panel system installed on the roof. Tried working with the…read moreoriginal installation company, Freedom Forever, for some routine maintenance. Customer service was very underwhelming, and I eventually called Solar Services. Their work and customer service was amazing. I changed monitoring services for my panels over to Solar Services because of how great and friendly they are.

Whole home solar system install: Fantastic! We have dealt with contractors over the years and had…read morevarious experiences, this company set the bar for all future expectations. They did what they said they would do, ON TIME, as expected and with out any hiccups. Our "quote" was our end price, they were very professional. We wanted to purchase our own solar set up, and do it differently than the "traditional" install. We just needed a company to take us thru the permitting, HOA approvals, wiring and installation. They came out and gave us a quote and we're helpful with advice. We loved how they were open minded to our needs and requests. We interviewed 6 "big" name solar companies but chose this company in the end. Because we felt they understood our vision and did not try to "upsell" us on something else. They did a great job, were honest, had great communication, and as I stated above..on-time, diligent, and completed the work with out a hitch. We love our home solar system and have highly recommended this company to friends and neighbors. If your considering solar, they should be one of your top considerations.

Glad to have met these guys. Gave me a time they were coming-not a 4 hours window. Texted me when…read morethey were on there way. So I was able to time it right to take my lunch break to meet them. thank you so much. Will use them in the future for additional services for my solar panels.

Loren did an amazing job and got my solar system back up and running quickly! He is professional…read moreand responsive. I highly recommend him for any solar needs!

The entire experience with Expert Solar has been an absolute nightmare…read more Expert Solar is not an honest company. The installation of the panels was delayed by 2 months without notifying us of the delay. The lack of communication with the project manager was unacceptable. The panel were finally installed in October. Our ratified contract stated that the 70K panels we installed on our roof would cover at least 85% of our energy consumption. The next 2 months we received a invoice for $800 from our local electric company. The panels were not producing any energy and we were still using local electricity. All the while, the app Solar Expert had installed on my husband's phone showed that our panels were producing over 90% of our consumption. It has been 6 months since the installation. We have spent 70K on panels, $1,300 on local electricity bills, Expert Solar then realized that the panels were not properly installed and sent out a crew for an entire day to correct the issue. They have not apologized, nor have they taken responsibility for their unprofessional behavior and their errors. I still support solar energy but regret having chosen Expert Solar. I would never recommend them. I will continue to fight this company, to receive the service that we were promised and for them to cover the high electricity bills for 5 months that we had to pay after paying Expert Solar 70K. Lorenzo and Ron are not very personable representatives. I find them to be unethical, immoral, and not trustworthy or honest. Unfortunately, they do not seem to know what it means to do the right thing. We just want them to honor the contract they made with us. In a world where we have lost all common sense and what it means to do the right thing, I hope to inform people and prevent them from having to experience the same disappointment, frustration and stress that we have had regarding the unprofessionalism and greed that Expert Solar represent.

have ion solar panels; one panel went down ( still under warranty )took weeks to get appointment…read morefor repair. Most of the publish phone numbers on the internet are disconnected. While support is very polite they tend to give customer the run around. Good luck dealing with them

Unlimited Solar is a local solar panel contractor here in Virginia Beach. They are located along…read moreGeneral Booth Blvd, but I have never needed to visit their office. I had solar panels added to my home by them in the fall of 2022. I'm sure that over the past few years, we have all seen different solar panel providers coming to our doors to try and get us to go solar. That happened with me. The first one that came out was from Ion Solar, but I wasn't as thrilled about them. They were too pushy, and they are also a national company, so they won't necessarily be tied to our area for years to come. Fast forward a little over a year later. One afternoon, I had two salespeople come to my door asking about my interest in solar. I had been interested at that time, so I talked with them. They were from Unlimited Solar. I did hear them out, and even though I was interested, the cost estimate was a bit of a shock, so I didn't pull the trigger on the project at that time. They asked if I was willing to have a sit down with them to go over more of the details, and I took them up on it, and it was scheduled for the following day. They didn't come the following day, but instead, the VP of Sales, Ray Kindley came instead. We had a great conversation that day, and in the end, I decided to go ahead and pull the trigger on going solar (this was around the end of April 2022). They work with GoodLeap for financing, and I was able to get a very low rate of 1.99%. When I asked about the power bank, he said it would add an additional 3 to 6 months for the approval process. Instead, he offered me a gas/propane generator instead at no added cost. It takes a while once the process gets started. The first step is that they have an inspection of the electrical panel, roof, and such to make sure it can be supported. Then, a site survey is conducted, so they use that to get plans drawn up to be approved by the city. The next steps are the longest parts of the process, as it comes to getting all the various approvals to do the solar install (city, electric company, and so on). During this process, Ray and his staff at Unlimited Solar kept me in the loop on the progression through the process. They work with Titan Solar, who did the actual install. As the fall season came, it was finally time to have the solar panels installed. The installation occurred on August 16, 2022. They were very thorough throughout the installation. They were aware of keeping things safe as they worked on it. There were a few times I had to go out for something, and they were really good about making sure everyone was safe when coming or going. The installation itself only took the one day. They did come back a few weeks later to take care of a few other things before the final inspections would take place. After that was completed, it was just a waiting game again for those final approvals from the city and Dominion Energy (including a meter change to track energy in and energy back out to the grid). At the beginning of October, the panels were turned on, but not sent to the grid until a week or so later when the final approval from Dominion Energy came through. I know a big question for everyone is how has going solar affected my electric bill. I wanted to share what it would have been like December through February (meteorological winter) since that is the time for the least amount of sunlight. Setting the same usage from 2022 and applying it to 2021 to give an apples-to-apples comparison. On average, if Dec 2021 - Feb 2022 had the same energy usage as Dec 2022 - Feb 2023, the average monthly costs were $86.75 and $44.14 respectively, which equates to an average of a 49% decrease in the electric bill. Overall, I am glad that I went solar. I am already seeing the returns in the sense that the electric bill is much lower now, and that when I pay the monthly financing payment along with that electric bill, the total amount is still lower than what I was paying for electricity before going solar. If you are thinking about or looking into doing solar on your home, I would totally take that a serious consideration. They are very open and transparent. If you do, make sure to reach out to Ray Kindley and Unlimited Solar as I highly recommend them. It's great to be able to work with a company that is local, honest and trustworthy.

From the owner: We are a locally owned and family-operated solar energy company based in the Hampton Roads area of…read moreVirginia. We customize every request to meet your specific needs, ensuring that you receive the best possible deal. Our exceptional customer service is with you every step of the way, both during the process and after!

Bought a house and renovated with this company through VA rehab loan. Initial Customer service was…read moregreat. The pace of the work was very slow. I had my windows replaced and a couple of the windows didn't have the new windows in stock - the problem was my old window was gutted out and nothing was covering it for over a month in dead heat summer. I had vinyl siding installed on one section of the house and that took the longest for some reason when it is the easiest to install. Overall work took over 3 months to complete when it should have been completed in 2 weeks or less. I don't understand why floors were installed first because they got scratched up with use of equipment in the house. On top of that it was very over priced. $100 to cover an empty breaker slot? They sell that for a $1 at Home Depot. If you can't keep up with a realistic timeline of the work then either don't accept the job or hire more workers to keep up with the demand. I had to move my family into my sister in law's house to accommodate your slow pace of work. Not a good service to New Military Family moving in the Hampton Roads Area.

Hometown Remodeling recently installed a new roof on our home. We opted to have the radiant…read morebarrier installed as well. We can already tell a big difference of the temperature in our FROG. That room is typically about 5 degrees warmer in the summertime than the rest of our home. Since the new Atlas Pristine roof and radiant barrier install, the temperature has dropped in that room to me on par with the rest of our home. We ware extremely pleased with the service that was provided with all involved. The office staff member Patty provided excellent customer service. One of the owners, Richard kept us in the loop from the start of the project all the way to the end. He even came out a few times to check on the crew. The roofing crew were all extremely nice and mindful of our property. We will definitely be using Hometown for the rest of the projects we have planned on and in our home and we highly recommend them to everyone.

I had two outlets installed in my sunroom. Outstanding communication. Quick service. Cleaned up…read moreafter themselves. Highly recommend.

I've had these guys over several times to update and add lighting and fans in my home during and…read moreafter construction. Always on time and very neat and clean. They have great teams that work really well together. They create a great work environment when they're at my home. I appreciate that they do a great job and seem to enjoy their work. But I would have never had them over if their administrative ladies in the office were not awesome at what they do! I could not be more pleased. Best all around team by far! Only Cole electric for our family and I recommend them all the time!