I highly recommend Mike and the Keith Thompson and Son (KT&S) team. I have had to utilize my home…read morewarranty over the last few years for repair and requested KT&S for HVAC repair whenever possible. They initially came in after another HVAC company completely unwired my heat pump and stated they could not repair. So I requested a new service contractor and it was assigned to Mike from KT&S. He was amazing. He fixed the issue and remained professional the entire time. He took the time to educate us as homeowners what the issue was and how we addressed it. A couple of years later we had another issue and again, used my warranty company, who assigned a contractor who never called me, after repeated contact attempts. I resubmitted a request for KT&S and they quickly contacted me and was out to see me the same day. Again, Mike was great and issue resolved. Well, we had another issue recently where it was a warm day in Chesapeake, VA where we used our AC and had a problem. Again, we submitted a claim through our warranty company and they assigned the work to the same company who failed to respond to my previous claim. I had indicated in my claim submission I preferred KT&S since they were familiar with my home and I was familiar with their service. When I resubmitted my claim due to lack of contact by the assigned contractor, the warranty company reviewed my submission and assigned it to KT&S. Within two hours, I was contacted by KT&S and they were out that afternoon. Mike was the assigned tech and was able to fix the issue within 15 minutes. With a warm weekend expected, I am once again thankful for Mike and the KT&S team. I appreciate how Mike treats my family during his visits and would recommend the KT&S team for all of your HVAC needs.

Keith and his son, Mike, have been servicing my AC/heat units for several years now. They are…read moreknowledgeable and dependable. They are always willing to take the time to answer questions. Thank you! It's wonderful to have a company that I can trust!

Great family owned company and people!  Greg, the vice president,  came to our house on a Friday…read moreevening when our AC was not working.  After a thorough inspection, he gave us several options for repair and/or replacement. Seeing as the furnace/air-conditioning system was over 30 years old, we opted for a complete replacement.  Greg was very professional, knowledgeable and explained how the system would work.  He was wonderful to work with and answered all our questions and concerns.  He scheduled the work and kept us informed throughout the process as to when parts would be available (pandemic caused some delay with backordered parts) and which technician would be doing the work. He even got our old AC system to work until the new one could be installed.   Christian, the installation expert, arrived bright and early on the day of the install.  He got right to work and did a fantastic job removing the old system and installing the new one.  He worked the entire day and put in the extra care to make everything look neat and secure and was properly working.  He is a true professional and so pleasant to work with, putting up with our questions as he was working.  He also left our home neat and clean when he was done.  Greg came by the following day to follow up and to install a different thermostat we had requested/   He again checked and made sure everything was working properly and that we knew how to work the system.  We are 100% satisfied with everything that was done.  Greg and Christian made it clear that if we had any problems, questions or concerns, just call and they would take care of it.  Very reassuring to receive such personal service from a company.  We also signed up for a yearly service contract and will always call them for any of our future needs.

I recently had another great experience with this company Chris Mechanical…read more My previous experiences have been for routine maintenance for my heating and cooling systems every 6 months for the past 3 years since I purchased the home. The technician was on time, great personality, professional and cleaned up after the job. Each routine maintenance service call prevented a bigger problem from developing. I am grateful that they are so skilled at repair and maintenance . I have grown to trust their expertise. I have great confidence in their work and in the company in general. So recently I had a really bad blocked drain in the kitchen. I did what I could to unclog it but I was unsuccessful. I realized that Chris Mechanical also has plumbing services available. I called on a Sunday and the plumber was able to fit me into the schedule a day later. Since it was just the kitchen and not the entire plumbing line it was ok to wait. If you need emergency services the plumber would probably be able to get there ASAP. Anyway, if you are looking for a great team of people that are honest, fair, have a great work ethic and are trustworthy then give Chris Mechanical a call !!! Thanks so much.

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

Great company!! We have used them since we moved to Chesapeake. Always on time and have great…read moretechnicians. Had a problem with our A/C yesterday and it was HOT! Bailey came out right away and fixed it ASAP. If you want a wonderful company that takes time to care about its customers and make sure things are always taken care of - then this is your company! Thanks so much again!!!!

Bill solved our issue in the simplest and quickest way possible. He was very responsive and…read moreclearly put the customer first. Bottom line, he sets a high bar for solving your exact issue (in our case, with our AC air handler) and not trying to charge a fortune (great value). A++ and thank you!

We requested water heater replacement. Bill and his son were able to come out the same afternoon to…read moretroubleshoot it. The next morning the new heater was installed for a decent price, without mess, and without issues. Very very professional, knowledgeable and friendly, would hire them for all future plumbing and H/C work.

Great company to deal with. Owner will go out of his way for you. Pricing is high but fair in this…read moreeconomy. If you are considering a Water Furnace System they should be your first choice.

Responsive and quick to come out. Works with home warranties/home warranty friendly. Easy to read…read moreand professional quotes with comparisons to other options that were all laid out. Loaned me a portable unit for several days while my AC was out and while waiting for install date. Installers were considerate and caring while in my home and answered all of my questions. Payment process was seamless. AC wasn't functioning 3 days after install. Bo (the owner) came out on Father's Day and fixed it within 30 mins of my call. Ryan, Brendan, install team, and Bo (owner) were amazing to work with! Thank you to Hats off!

So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Rusty of White Goods service installed our Bousch Heating system 5 years ago. Immediately we…read morenoticed the different in the total warmth of our 100 year old home. And immediately we noticed the lower gas bills. As others express their frustration of higher heating bills, especially in the months of Dec thru February, our heating bill is half of our neighbors with the same size house. Rusty and crew, especially Anthony, are always courteous and efficient. They answer all of our questions and make sure we understand the workings of our system. We highly recommend their services.

JMR came to look at repairs for my 20-year old oil burning furnace. They quoted the repair, but…read moreonce they got into it, determined that it was too far gone to repair, and it really needed to be replaced. They quoted replacing the furnace with oil, replacing with gas, and replacing the both the furnace and electric hot water heater with a gas unit. Their pricing was better than the competition, plus offered more options. We chose to replace the furnace and hot water with gas. Bottom line, they did what they said they would do, they were respectful, and John was very responsive. I would trust these guys to do work for me again, and recommend them highly.

My heater shut off and I didn't know how to turn it back on. Called these guys. Charged me $89 to…read moreturn it back on. Later they emailed me and said my heater needed a new part and it would cost over $1200 to repair. I asked what the part was and how long they think it would take to install. NEVER HEARD FROM THEM AGAIN. Next time I had a problem with the heater, I called someone else who told me it didn't need a new part and taught me how to use my heater properly. This was six years ago, no problems with heater since. Do the math, folks.

Not gonna lie This…read morewas one of quickest and most pleasant home service calls I've ever had. My AC went down on Saturday. I called Pride Mechanical on Sunday and left a message on their non emergency voicemail. They called me first thing Monday morning, and we set up an appointment for a timeframe that worked with my fairly busy schedule for that day. Really convenient. Got a text saying they were on their way about 5 minutes after the 3 hour appointment window started. They were at my home in like 20 minutes after receiving the text. The inside of my house was kind of messy, but they didn't even need to come inside. They were able to go straight to my units and start their diagnostics less than 3 minutes after arriving at my home. Within about 15 minutes they had successfully figured out and fixed the problem. I could not have asked for a better experience. I was very grateful and impressed. The technicians were polite, friendly (and not aggressively friendly if you know what I mean), and did a great job discussing my HVAC system and answering my questions without getting overly technical or insulting my intelligence by being overly basic. As AC repair experiences go, this was the best I've ever had. The speed of service and professionalism was first class all the way.

Company was quick to return my call early in the morning. Repair technicians came out were friendly…read moreand thorough with diagnostics and repair. They checked to make sure my Freon pressure was good and reinsulated old wiring. Great communication and Price for Service was far less than I expected. Would definitely use them again in the future for any heating or cooling repairs. I can see why they are highly rated!