I've had a mixed experience at Expert Nails. Overall, the nails themselves are consistently well done, and the technicians do a good job with shaping and finish. When it comes to the actual nail work, I've generally been happy with the results. That said, the service can be inconsistent. Sometimes the experience is great, with attentive and friendly staff, but other times it feels more average or a bit rushed. Customer service could definitely be improved to make the experience more reliable from visit to visit. The salon itself is a plus there's plenty of space, and the decor is clean and aesthetically pleasing, which makes for a comfortable environment while you're getting your nails done. In short, I'd say it's a solid place for nails, especially if your priority is quality work, but the customer service experience could use some improvement for consistency. read more

I've been going to expert nails for a while now for pedicures done by anyone and face waxing only done by one person. Until today I went to take off my acrylic nails (not done by them). Instead of a normal routine soak off, the lady ripped each nail off. And refused to soak off and said I'm strong. I have very thin nails and one of my nails started to bleed. It was a very painful and I do not recommend anyone to go to this nail salon. I will look somewhere else to get my services done. read more

I got a manicure today. Nice, spacious, clean, calm place.The staff rate high on customer service, which is unusual these days. Excellent Price, of $30.00 for a really detailed manicure, she paid close attention. I'm sorry, I forgot to tip. So I will double tip next time. read more

This place beats any other nail salon. My nails are usually extremely short as I'm a nail biter. Not proud. But the staff at expert nails makes my nails look so thin and natural. And they always last !!! So beyond impress with the quality and service. read more

let me start this by saying I have been coming to expert nails for over 10 years and today was the final straw. For the better part of the last year every single time I came I had to wait 40 mins to an hour just to get a seat. I was told to make an appointment that way I would be seated and getting my nails done would not be a 3+ hour ordeal. I began making appointments and despite having an appointment I arrived and I'd have to wait an hour + For said appointment. As a working individual this is unacceptable if I have an appointment it should be reasonable to expect to be seated within 15 minutes of that appointment. Today I called Tom and made an appointment for 5pm he asked my name and confirmed with the nail tech I would be coming. I arrived at 5 and there was someone in the chair so i had my eyebrows done. Upon finishing my eyebrows there's now another girl in the nail techs chair. She told the girl she had an appointment with me yet there i stood. 15 minutes I stood there without even a word from Tom or the nail tech telling me what was I happening. I promptly told tom I'd like to pay for my brows and leave because I don't have 2+ hours (hence me making an appointment) He went on to claim appointments are not a thing and that I should come at a time convenient for me..... he simply didn't care and hasn't for a while. I told him this was literally the 2nd month in a row this has happened and he didn't care. He asked me what I expected him to do about it now. Every time I went whether I had an appointment or not I was in the salon for 2-3 hours. I don't know why the business has gone downhill but I definitely won't be returning when there's no respect for my time. It is NOT NORMAL for a fill to take 2.5-3 hours at the nail salon. It's a shame because the ladies are wonderful and do wonderful work. read more

My friend got airbrushed nails with gel and extensions for 55$. Maria was very nice and professional, as there were no mistakes on my friend's nails. Two other friends also waxed their eyebrows and face, and we're extremely happy with it. Definitely going back again. Second visit: my sister got her nails done and they were ON POINT. Pastel purple shellac with extensions that was instagram-worthy. Lily was very fun to talk to and gave us a discount for being fun :) 50$ with the discount. They gave a free cuticle treatment afterwards and were LAVISHING the cuticle oil, which is super expensive. Lily did a beautiful job shaping, smoothening, and applying the fake nail extensions. They look as if they were my sisters real, perfect nails. They're strong, they're smooth, they're perfect from every angle. Then Tom applied generous coats of colour to create an opaque yet thin and smooth finish. They have lots of colours, and my sister got one that PERFECTLY matched her phone case! 10/10 would recommend! Honestly, lily, tom, and Maria are awesome, but they all are. read more

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Nightmare!!! This is the worst nail salon I've ever gone to. I been using bio-gel for over 6months now and never once have they peeled off. I came here on a Saturday and waited 1hr to get my nails done. Meanwhile they initially tell you- 10minutes. Bullshit!!! Lily who did my nails criticized how poorly my previous nails were done and she kept saying how they do a better job yet 2days later one peeled off and another nail broke. I went back to get it fixed and 1 more peeled while another nail broke. I've never seen bio-gel peel. I'll never return here again and I hope that people see this review because this place does not deserve people's money. FYI: they have a ticket system because they are busy and the wait is not 10min regardless of what they tell you. If the room look full- chances are you'll wait 1hr. read more

Expert Nails - This is Bio-Gel and shellac peeling after 2days. - Nail Salons Near Me - Scarborough, Ontario

Great place and great job people. Thanks to Van and Tom who keep my nails on point every two weeks.

This place has been my usual nail place for 15 years, yes the customer service is hit and miss and it's true it really depends on who you get. The prices are reasonable compared to other places I've been. The wait times are long, but let's be real I've had an appointment at other places and still have had to wait 30mins. In truth I go back simply because they do the best pedicure for what I like and need (they use a razor instead of a grater). read more

The best place to have your done I have bin going there for over 13 years and they are amazing . I always recommend them to my friends because of how good work they do and how caring they are to the customers .100 out of read more

Expect long wait times when you first arrive as they only accept walk-ins, no appointments. They do an excellent job with their bio gel but have found that their shellac application is often "bulky"-looking on the nails. They offer a great array of colours in all types of polish however for a decent price for services! read more

Expert Nails - The shellac on top of the acrylic nails were somewhat clumpy from over-layering the polish - Nail Salons Near Me - Scarborough, Ontario

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I had a basic pedicure done in February this year, and I must say Expert Nails is one of the rock-bottom, regular cheap corner filthy nail salons in Scarborough. If you think you'd be uncomfortable walking barefoot inside, you better leave. read more

Expert Nails - Nail Salons Near Me - Scarborough, Ontario

My girlfriend had a great experience here. She was very happy with the service and her results.

They get the job done, comparative rates Bad customer service and respect. Tools were not sanitized or the feet baths clean in between apts. Not sure how no one getting a pedi didn't notice that... read more

Very impressed! This place is very clean and sanitary. The workers are nice and try their best to meet your requests. The prices are reasonable without being suspiciously cheap. Lily did an amazing job at shaping my nails beautifully. She's the manager and is friendly. I advise coming when it first opens in the morning so you won't have to wait as long- they get very busy. I got acrylic nails, but they look so natural. They aren't thick and lumpy like I've experienced in the past. They have endless amounts of nail polish colours in both regular and gel polish. The workers really take their time ensuring that your nails are perfect! read more

Expert Nails - Beautiful colour, beautiful shape! - Nail Salons Near Me - Scarborough, Ontario

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I really like the store here, they did a great job on my nail. The customer service is fine depends on which person do the nail for you. It is better to make a appointment with the person you like. Also, the price is responsible to go here. I usually go once per month. The person I like the most is Jenny. She is nice and did my nail so well. read more

It is not an expensive place guys ! U guys should go and try the Staff is perfect and friendly. The decoration is so beautiful and eye-catching. I really like my nails Thanks the staff read more

Their work is good.. customer service is s***!! Seriously the woman told me to 'hurry up I have to go.' I'm sure other nail salons don't use such language with their customers! And they always overprice their service read more

Lily is rude!!! Plain and simple. Very very poor customer service. I will not get into how she disrespected me....but I can tell when people are talking about me.....in "Vietnamese". They don't even know that while they are talking badly about someone....they shouldn't look at them. I found a more pleasant nail salon. read more

I went here last year and when I walked in the lady at the front was really rude. I just had to fix one nail that broke. The lady looked at me, said too busy and basically told me to leave. I guess since it was a quick fix she wasn't interested. She doesn't understand however that good service goes along way, and had it been good she could of had me for all my future fills and business. I have since found a nice place that takes care of me. read more

Bad experience my nails are shipping in one day wow . I had to wait 30 minutes even though I had made an appointment??

I can't believe this place has no reviews yet. I've been going here for years and never once they effed up my nails or eyebrows. For anyone living in the area that would like to get their nails done by girls that do it really well, GO HERE. Eyebrows? go ask for Nina, she is the BOMB! she knows the way i like my eyebrows and everyone that I've recommended to come here still goes and loves it the way i do. Thank you Expert Nails! read more

Worst experience ever. I got a manicure and pedicure and got an infection on foot. I had to go to doctors and get antibiotics. I'll never go back to Expert Nails! read more

Love this store and staff! Lily and Linda were great! Will definitely go back! They took their time, making sure everything was perfect! Lily threw in a little hand massage and my hands came out of the store looking great! I'd recommend going there, but just make sure your okay with the wait:) They also have a ton of colours to pick from! The prices are reasonable as well :) read more

Very disappointed Firstly, I asked if they do UV gel nails and she said yes I'm not stupid and I know good and well the difference between acrylics and gel They gave me acrylic nails instead of UV gel, I asked why she gave me acrylics instead of gel and she showed me the acrylic powder in a different container with a label saying UV gel Anyone can google what gels nails are supposed to look like and be applied like and she charged my mother and myself an extra $10 compared to the acrylic pricing because it's "UV gel" when she never cured my nail once with a light She would not let me pay less when I insisted I knew what I was talking about with a reference to what gels nails are supposed to be And to add on my experience she cut me horribly with the file and my fingers were bleeding for five minutes I got a huge dent in my wallet from this nail trip and I will never be going again If you do go, do not go to Lily (the main manager) as she will try to scam you, cut you and make you pay extra for shellac read more

Over the ten years I have been coming here it's been on the decline. The last mani-pedi I got was terrible as I was rushed out when it wasn't even busy. It really depends on who you get and how much effort they feel like putting into it. read more

I don't even want to give this place 1 star. DO NOT be fooled by the selection of nail polish, the staff wearing matching vests, or the amount of pedicure stations they have, these people are AWFUL. They have no customer respect, and will lie and yell at you in front of an entire store full of people because they don't want to acknowledge being wrong. I had a pedicure done, the lady who did was nice, but she had put too many coats of nail polish on, and then added more top coats when one my nails got smudged. I was careful not to touch it for the rest of the evening and night. The next day when I wore my shoe, the nails got smudged. There were so many coats, it took more than a day to dry. As a result, I went back in to have them fix it. They would not allow any other lady to fix it other than the lady who first did my pedicure, so I had to wait over an hour and half to see her (probably more if I hadn't left). I went to the store manager (a lady) and asked if I could have someone else fix it, they kept repeating no, and I had to watch customers walk in one of the other and get full pedicures while I sat there to get two toes re-polished. As I asked for the 3rd time if someone else could assist me, or if I could fix it myself, the manager yelled that it was my own fault, that she's never heard the nail polish taking so long to dry and implying that I'm lying. When I approached the man (who the ladies had told me the previous time I was there was the owner of the store and boss), he lied and said that he was not the boss and that he just worked there. I knew he was lying. At that point I had had enough, and just left. ***Altogether, I was accused of lying, yelled at in front of other customers, made to wait for over an hour and half, lied to by the owner who did not want to confront me and handle the situation, and lastly, incredibly humiliated. Do yourself a favour and never go there, it's not worth the disrespect.*** read more

This place gives you the worst client service, they never tell you how long the actual wait it. I've been told numerous times that I'm next but I see them take other ppl though they ask you to take a "number" when new clients walk in and ask how long the wait is they say it's 5 mins however knowing that there are already 5 ppl waiting. I understand nail places can be busy it would just be nice to have a realistic time so we could go run errands in the mean time and not wait 45 mins. read more

The worse place to get your nails done at. Tom is rude and selective to who he wants to be nice to. If you have a problem with you nails of what they done and you tell them. They don't like that. And become more rude!! read more

The live up to their name expert because they do refills really quick and nice but they're expensive I go to Michelle Lee on Brimley and pay $15 refill, $10 colour change and 2 gems @ $5 each all for $35 flat .. I go there for short refill and colour change and my total end up being $35 plus their new tax understood paying card but cash end up $37 .. & It didn't even get jewels! .. Definitely sticking to Michelle Lee- Best spot in Scarborough!! read more

My first time here... They did not take appointments so my friend And I arrived at 1:30pm. We were told to take a number and it would be a 30 minute wait! It was actually an 1hr 15min wait! When I finally got in the chair the massage chair was broken! The girl was nice but spent about 20 mins on my feet! The foot massage was pretty much nonexistent! The polish blah! I have had 100 times better experiences at many other salons! I will not being going back!!! read more

If I could give them a lower star I would. I love to give credit when credit is due but I simply cannot with this place. I use to come to this place from when I was younger since they were the closest to me. I got my nails done today and I was reminded as to why I had stopped going. I had a bad start, they told me I was next to be served but had three other people go before me, had me waiting for 45 minutes. Although, I had a lot of other things to do I remand quite and patiently waited. Things were off on a good start. To sum up to the end, the person who was doing my nails when I had asked her to do things ( like add another quote or add sparkles). She was so rude! I was quoted 75 dollars for my nails and feet, once I got to the register, I didn't realize they had charged me 83 dollars and when I asked why they said take it up with the person who did your nails. She then said it's because she was charging me extra for taking nail polish off!??? This lady was so sweet before and a nasty woman after. I was planning to give her a generous tip but decided that "immediate mark up" was her tip. She was horrible, they have NO ETHICS! Don't know how to speak to or value customers, it's like speaking to a wall. Just horrible service and people! The only reason why I went was because my usual nail salon was booked and needed something quick. I rather travel 1 hour by bus and go to my usual nail salon, who are just amazing! Then get there in 5 minutes! Btw!! They are frauds they use acrylic nails, not bio gel!!! The are FRAUDS and LIARS! I felt so cheated and upset. I really had to ask Jesus to take the wheel on this because I couldn't deal. read more

Have been going there for years. NO LONGER!!! Went in at 10:05 on a Sunday am, advised Tina that I wanted my toes done. After 45 mins, she advised me that it would be another 30 mins. Ok, no problem. Problem with it after another 45!!! Why not tell me when I arrived that there was still another person ahead of me. I would have gone with anyone else!!! Some communication would be nice. The other person I could wait for was already about an hour late! Everyone else was now quite busy. I left at 12:01 knowing I will NEVER GO BACK. This is now the third time I'm having to wait at least two hours!!! Two hours of my life wasted thanks to terrible communication. I've been a customer for ten years and sent them so many people. If you don't have enough people working, hire more! Just lost all my business and all my referrals. read more

Very unimpressed with the lack of profession here. Walked in with my two friends , wanted to get acrylic done with shellac , was deciding on colours so asked to bring the samples to the table and she said no repeatedly . I asked why a bunch of times as to why I couldn't pick from certain colours then she yelled and me and told me they are not good colours and that I should just pick what I want . Was rude the entire time and when I was done told me to wash my hands and was gone to a next customer without saying bye or anything when I got back! read more

Nina is amazing! Not once has she ruined my eyebrows, everytime I leave I look and feel my best thanks to her magic touch. Nails are done very well here too but the wait is crazy long and I travel 2 hours to get here so I have to clear my day if I need nails/pedi done. read more

THEY DO NOT CLEAN THEIR TOOLS!!!! Got an infection on my toe after getting my nails done here but Was accused by staff of lying. While clipping my toenails I was cut by the worker and subsequently unable to walk properly for about a week and a half. I wasn't sure what the issue was until I put a flashlight to my toe and saw that my skin was cracked and light green. Immediately I called them to let them know in which I was told to come in so they could examine themselves. When I came in, they acted like they had never seen me before but my mom is a very loyal customer and I was just there with her not long ago getting her nails done for her birthday. They accused me of never getting my nails done, and then when my mom came in they accused me of lying about the infection even when I took off my shoes and showed proof. They told me that it looked like it was healing so I shouldn't have an issue. They also gossiped about me with other customers calling me dirty and threatened to call the police. One of the WORST experiences of my life. Treated us like we were criminals. will NEVER GO BACK AGAIN read more