I'm always inclined to review small or family owned businesses whenever I have a great experience…read morewith them. I had a little bit of gold that I was looking to sell so I called around to a few shops in the area. The woman (I believe her name is Trang) gave me a quote over the phone that was very competitive. The price offered was quite a bit better than Alhambra Coin Center and couple of the coin places in Pasadena. An appointment would probably have helped because I didn't make one so it seems like there was some hesitation before she let me in. Ultimately, I appreciate her approach to the safety of her store and her customers. Her husband (I believe his name is Long) and herself were very welcoming and very easy to talk to. Their English is fantastic (I'd assume their native language is Vietnamese, which I do not speak) so there's no worries about a language barrier or miscommunication. I gave them my gold and said I have a receipt if they would like to look at it. They declined as they just ran the gold through the machine that they use to verify the contents. Of course, the offer was the same in which she quoted me over the phone. She offered to pay me out with a check or cash, and since it was my first time at the store, I elected for cash. The whole process was fast, efficient, and friendly. If I am in the market to sell some gold or jewelry, this will be the first place I look.

Charlie is amazing! Super knowledgeable, honest, and genuinely helpful. He took the time to…read moreexplain everything and made sure I understood what my options were. You can tell he is very professional. Highly recommended.

We were in the area during the Labor Day long weekend and decided to walk in and check out the…read moreRolex availability, my husband wanted one for his big birthday coming up, Tracy was the salesperson assisting us. We were so excited when Tracy presented two Rolex models for us that we can purchase same day, the Rolex explorer and Datejust, my husband was ecstatic! He couldn't believe his luck! Tracy explained that it was a new Rolex programs for ADs to have random Rolex in stock for walk in customers. Hubby tried on both watches, along with some sample models, in the end he decided to purchase the Explorer model due to personal preference and lifestyle. I also tried on the some Cartier watches and still considering the Santos or not. My hubby on the other hand could not whip out his credit card fast enough, he wanted his RoRo baby, and he was a happy camper smiling from ear to ear. Tracy was extremely patient and knowledgeable, explaining the difference in models, nicknames, availability, wait times for hard to get items. She was lovely to work with. Thank you for a wonderful experience getting my hubby his first Rolex. This LHW stores is grand, freestanding, and beautiful, with two heavy weapon security guards at the front. If you're interested in purchasing a nice watch, this place is highly recommended!

We had a wonderful experience at Hing Wa Lee Jewelers. May Shiu was our client advisor and she was…read moreextremely helpful, courteous, and welcoming from the moment my wife and I arrived. I originally came in hoping to purchase a Rolex, but the model I'm looking for wasn't available. May explained the process and added me to the waiting list. She never made us feel rushed or pressured and took the time to show us several other watches. While we were there, she showed my wife some beautiful pieces, and we ended up purchasing a Cartier for her. My wife loves it! Throughout the entire experience, May was patient, knowledgeable, and never pushy. She even made sure we were comfortable and offered us water while we looked around. What really stood out was how welcome she made both of us feel, even though the Rolex I originally came for wasn't available. It made the Cartier purchase feel special and enjoyable rather than pressured. Now I'm hoping to get that exciting call from May when my Rolex becomes available! It will be especially meaningful to me because I'm planning for it to be my retirement gift to myself after 30 years of work. I can't wait for that day. Thank you, May and Hing Wa Lee Jewelers, for a great experience. We'll definitely be back!

Made a pit stop to ask for a quote to fix my engagement ring that got bent in a doorframe last…read moreweek. Was worried it would be a lost-cause, because my ring is very thin and fragile. Was greeted immediately and told it might not be restored 100%, but he immediately started trying and in less than 5 minutes, I had my ring back, looking better than ever! He was kind enough to not charge me for the fix- I am so incredibly grateful for the quick, friendly, and efficient service. 10/10 recommend.

My partner and I visited Alhambra Jewelry & Gold to have the ring my grandmother passed down to me…read morechecked for sizing and to see if a bend in the band could be repaired. From the moment we walked in, we were warmly welcomed. The atmosphere was inviting, and the music made the whole experience feel fun and enjoyable. They also had a beautiful selection of jewelry on display. I was amazed by their generosity, they cleaned my ring and repaired the bent band at no charge. I was shocked and grateful. They treated us with such kindness and care, and it was clear they value their customers. We will definitely be returning to purchase jewelry in the future. I highly recommend a visit!

A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

I got engaged recently and unfortunately my ring was too big!! We started looking for a jeweler who…read morecould do the adjustment for us at a reasonable price. We knew it would be a difficult ask. But Charlie did fantastic work! Rounding out the band and making sure all my diamonds were aligned. The care and precision he shows each piece really reflect his knowledge and expertise. That was the first thing that caught our attention! My ring finally fits and it came beautiful! Not to mention Annie was so sweet! Her customer service was lovely. It was a pleasure meeting and working with them. The turn around time was pretty quick too! Especially cause Charlie does it himself and doesn't send it out. :) so thank you again Charlie and Annie!

I haven't purchased anything here but had a great consultation experience. You should make an…read moreappointment so you have the designers attention but we went on a whim and they let us look at a few of their items. Annie was so sweet and funny. She was not pushing us to buy anything but really selling Charlie the designer. He seemed very knowledgeable and honest. Will certainly consider this place when I'm ready to buy - esp if I want to custom design something.

I visited this place to purchase my first timepiece. They have a large selection of watches and…read morejewelry, so I was certain I was going to find what I wanted. Susan helped me and was very patient and informative. She speaks Mandarin, but I was able to communicate with her in English. I was deciding between two Omega pieces (Omega listed this place as an authorized store which is why I came here) and she explained the differences and benefits between the two watches. I had the best experience at this store and would totally recommend to anyone interested in a high end piece. I love my new watch and really appreciate the patience with my questions. The rest of the staff are kind and very friendly. I will definitely come back when I visit again.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Phyllis custom created a ring for my daughter using the stone from my mother's birthstone ring. The…read morefinished product was exactly as my daughter requested, and even more beautiful than we could have imagined. She also took great care in sizing, retipping prongs, and replacing a missing stone in another family heirloom. I would recommend her to anyone who needs jewelry repaired or custom made. She also has a gorgeous selection of jewelry to choose from in her store.

I can't recommend Phyllis at Prestige Jewelry enough! Working in the jewelry industry myself, I'm…read morevery particular about who I trust with my personal pieces, and Phyllis has consistently exceeded my expectations. From custom making my wedding band to bringing my jewelry designs to life exactly how I envision them, to repairing so many of my beloved pieces, she truly does it all! Her attention to detail, quick turnaround, and excellent communication make every experience so seamless. She always takes such great care of me, and I'm so grateful to have someone I can trust with all my jewelry needs!

We've been searching for a G.I.A certified gemologist and experienced Jewelry Appraiser for a…read morewhile, we couldn't find the one until we tried to visit the San Gabriel Square Plaza. The first time we didn't bring my jade and other items, just chat with Mr. David and found out that he is a very knowledgeable and experienced master with Jade, diamond and other gemstones with so many years hands on experiences. So I made my decision to bring my jade, diamond and ruby to him the next visit. Mr. David is very professional and knowledgeable. He explains every item's details from the look to the test results from his professional examination equipment. Also showed us the similar item both in fake and real in his own collections to teach us the difference between the fake one and nature stone. For my real diamond, he counted the whole one and melees very carefully and gave the most precise appraise price, and also the current retail price. He also gave me the advice on not to change the diamond ring's base and the reason behind this, and help us to clean the item with the professional tool. Mr. David is a very fun person to chat as well, it's really fascinating to hear some of the stories from the master who has been trough a lot. We are glad to find the Pro like Mr. David in this field in LA area with all the strong knowledge and vivd personality. We will definitely visit Mr. David's laboratory again to lean more and enjoy this atmosphere surrounded by these beautiful stones and interesting history.

Do you see Daiso in a San Gabriel plaza on Valley? Good. Go inside the building entrance away from…read morethe Daiso entrance into the elevator. Get to the third floor and along the right wing is the coolest dude named David you'll ever meet. He tested my rings to confirm if it was 14k and 18k gold respectively and broke down through science how he did it. He also checked if the diamonds in my ring were real. He is great! He also has a bunch of cool jewelry in his display case I want to check out next time. Make sure to pay in cash, though he is open to use Zelle.

Dorano Jewelry did amazing work resizing my opal ring. I had checked with a few other places, and…read moresome were noticeably more hesitant to work with opal because of how heat-sensitive the stone can be. Garen was very upfront, professional, and confident. He explained that he would be using laser welding, which helped minimize heat exposure to the opal, and that gave me a lot more confidence leaving the ring with him. The finished work came out beautiful. The sizing looks clean, the ring fits perfectly, and the price was very reasonable for the care involved. It was definitely worth the longer drive. Thank you again to Garen for taking such good care of my ring. I will definitely be a repeat customer.

This is a wonderful jewelry store that has beautiful, handcrafted items. They can also create…read morecustom pieces. They are particularly good and economical for jewelry repairs. Garen is also a very nice person to do business with. I had a problem item that he repaired excellently in a timely manner. I heartily recommend him to everyone.

Annie is great! She's been in the industry for many many years. Her price are very reasonable…read more She can help with setting, stone selection, repair, re-set. She always have a big smile on her face, and a great selection on display. Ring, bracelet, necklace, pendant, stones, diamonds, she got them all.