Awful front desk help - awful business practices! I have been in daily pain for eight months. As a result of all of my health costs this year, I have met my co-insurance and do NOT have to pay co-pays or deductibles. Any medical office I've told this to - say OK and we move on - not an issue. Oh no - not this one. The ONLY one in the last two months that not only did not believe me, but to boot, argued about it. When I initially got there - I gave my identification cards and asked if they'd like me to sign in - basic - and two different front desk people were dismissive and told me rudely to step away from the desk (what?!) and go sit down. Uh ok...I had a bad feeling from the start. And then one of them became argumentative (in that passive aggressive type of way) - I had to pay the co-pay and they would reimburse me the next day if that's not the case. Or I could come back the next day once they've worked it out - what?! For $30! Folks wake up! I'm in pain! No - after eight months - I don't want to reschedule. Plus, if I don't have to give my credit card out - I don't. I've had to get new credit cards three times in the last few years due to a little thing called identity theft. And even then - I suggested their taking my card information down and to only charge me once insurance has confirmed - sounds fair to me and that wasn't good enough. And in this case again - I didn't need to pay anyway - I already knew that. Ridiculous. You lost a client because of greed. To this day - I have practitioners check in on me because I'm a loyal client. You're not trusting what I'm saying but I'm supposed to hand over all of my personal information and my credit card to your business - when I owe you nothing - no less to a rude and clueless worker . I'm the member - I obviously know more about my plan and situation then you do - I'm a no nonsense person - no patience for petty bureaucracy and poor customer service. The problem with family businesses is you are too busy patting each other on the back for doing a great job - real medical offices would NEVER treat a new patient this way nor handle billing this way - you folks might know how to adjust - not that I would know - I couldn't wait to get out of there. Thank you for releasing me and not serving me - best decision you made all day. Run of the mill - rinky dink, mickey mouse operation. Patient first policy - I think not. Money grubbing practitioners - I think so. My time on this earth is just as precious as yours and you wasted mine - I could have gone to a real medical office and maybe with any luck - have already been feeling better. You are awful people - I should have known better to go to a "doctor" in an industrial park. read more

To preface this review, I've never been to a chiropractor before nor did I have any referrals in this area as I am a fairly new resident. I turned to my insurance company who recommended some in-network offices and I must say I was fortunate to pick up the phone and reach Experience Chiropractic. Sarah was extremely helpful in giving me a detailed run down of what my initial visit would consist of and my main concern was finding a convenient time to go there with my work schedule, but the office hours are very flexible on different days and it worked out perfectly which I was pleased with. Upon arriving there, I met with Sarah and then Dr. Cait who both explained thoroughly what to expect and I also provided them with information on what was bothering me. Both of them are extremely nice and very easy to talk to and on top of that, it is a beautiful office that has a welcoming feeling so I knew from the get-go that I made the right decision. I am writing this review a few weeks since my initial treatment and all I can say is "Wow". I feel better not only physically, but this has had an impact on my overall quality of life. I am sleeping better, moving around easier and just enjoying little things that I was not able to do a couple of months ago. Dr. Cait would go through a process of asking questions to identify my problem, but the thing that I believe separates her from a lot of other professionals is that she genuinely cares for her patients. She would go out of her way to always find certain stretches or exercises I could do on my own time that would help with my recovery. One thing that stood out to me was the day after my initial visit, she reached out by phone to see how I was and made sure I wasn't in pain since this was my first time to a chiropractor and was experiencing new treatments. I can't remember any other medical professional personally reaching out like that. In future visits, if I had a setback or was experiencing pain, she was determined to fix that and on the flip side when I would come in telling her I felt good and experienced minimal discomfort, she was genuinely excited to hear. Needless to say, I would recommend Dr. Cait to anyone out there. I know social media is a platform where more people tend to write more negative things than positive, but I would like to give credit where credit is due. " - from patient, Brad W. read more

I recommend Experience Chiropractic whole heartedly. Three things keep me coming to this practice. 1. Expertise working with pregnant patients: Working with this practice has made pregnancy easier for me. During my last two pregnancies, rib subluxation (or anterior dislocation) has been a painful problem that Dr. Brandie Nemchenko (Dr. B) and Dr. Eric Brennan have worked to address. They were the first to diagnose the problem and prevented other specialists from moving forward with more invasive treatments (such as steroid injections that can weaken rib cartilage over time). Their expertise enabled them to take multiple approaches to address the same problem from (literally) different angles. Dr. B used her expertise in fascial release techniques and ART; Dr. Eric used a technique that repositions the ribs back from both the front and the back. They also communicate clearly what they're doing so I understood what our plan was throughout treatment. 2. COVID-19: The practice completely revamped operations from the bottom up to keep patients safe. (1) All chiropractors and staff take WEEKLY rapid COVID tests to check for asymptomatic cases--negative results are 99% accurate. This is a great expense for the practice, but it keeps patients safer. (2) They have increased their hours to spread patients out. Though they have six private rooms, they only have two chiropractors working at once. I've never seen more than two other patients in the practice while I've been there. (3) Once you check in, they take you straight to a private room. (4) They get you in and out, usually in 15 minutes from check-in to check-out. Given that research shows that it takes at least 20 minutes in a shared air space with a COVID-positive person (when everyone is wearing a mask), their attention to efficient, quick treatment is a great benefit. 3. Expertise: They know where their expertise starts and where it ends and they routinely refer patients out to other specialists when they think something beyond their area of expertise may be an underlying cause. The practitioners know excellent OBs, orthopedic specialists, and surgeons to whom they refer their patients. As a note, it was my OB who referred me to Dr. Nemchenko, which suggested to me that this practice is highly respected among the medical community at large in this region. read more

I came to Experience Chiropractic for a terrible TMJ problem. My jaw was only able to open about an inch, and I was in a lot of pain. Eating was difficult and I had so much tension in my jaw all the time! After search on Facebook, someone highly recommended Experience Chiropractic for TMJ. I had a couple other ongoing issues that I wanted to address as well - carpal tunnel and sciatica pain. Dr. Eric was accommodating and he was able to address all of these problems. He is an expert at what he does and makes the experience relaxing, effective and fun. After a couple weeks of sessions with Dr. Eric and Ally (the amazing massage therapist), I saw major improvements in my TMJ. I was pretty shocked because even after trying multiple night guards over the years, the TMJ persisted. I was pleasantly surprised that the pain and stiffness started going away after a couple weeks of treatment. Ally is incredible at her work and she is so kind and personable. My other symptoms started lessening as well. I just completed my treatment plan and I am feeling great! I've made a ton of progress and can now eat without constant pain and jaw clicking. This has made a world of a difference for me. The staff is kind and friendly and makes you feel welcome and comfortable. They are always smiling and willing to help. I highly recommend! read more

I feel like I've been to a miracle worker. I am pregnant and had been feeling very fit and well until ten days from my due date when I managed to severely hurt myself in one quick lunge. I was in intense pain, and could barely walk, stand from sitting, or roll over in bed, let alone stand on one foot. I was afraid that I would still be feeling this way when it was time for me to deliver. I was referred to Experience Chiropractic Now, and was incredibly grateful that they were able to get me in for a same-day appointment AND they take my insurance (CIGNA). All of the staff were very supportive, professional, and thorough. At first, I could barely get on the table, but the adjustments and manipulations that Dr. Arthur did had me walking out of there much more balanced and confident than when I walked in. The next morning, I felt almost as if I had never injured myself, and 90% of the pain was gone. I could walk straight, move with ease, and go up and down the stairs. I had follow-up visit with Dr. Brandie the next day, and she continued the excellent care and added to my recovery. I can't recommend the practice enough - if you think you may need to see a chiropractor, I would highly recommend checking these guys out. read more

If you need chiropractic care - you need experience chiropractic in your life. I first started seeing Dr. Melissa when I was pregnant and continued follow-up appointments once I had my daughter. I can honestly say that she increased the quality of my life with her treatment both while pregnant and postpartum. Dr. Melissa is incredible. She is warm, bubbly, kind, and incredibly knowledgeable. Jordan will make sure that everything is perfect with your insurance and your appointment while greeting you with the most amazing smile. I do not worry about anything and know that they're on top of anything that needs to get done. Both Dr. Melissa and Jordan check-in, check-up, and make sure that everything is going well. When you walk into the office, you instantly know that you are going to be taken care of in the most professional and loving way. I had an emergency and had to cancel my appointment and both of them called me personally to make sure that I was doing ok. I have received care in both Wayne and Conshohocken and both offices are accommodating and wonderful. The office is extremely clean and covid-conscience. I truly believe that if you need care, this is the place for you. read more

I have severe back problems and had surgery to correct 3 herniated discs. While pregnant with my third child in 3 years, the back pain I was experiencing was unbearable. My obgyn recommended Dr Brandie after hearing about and seeing the relief that one of the nurse practitioners experienced. I felt relief after the first visit, which was super easy to schedule!!! While continuing my twice weekly visits with her, I eventually graduated to one time per week. Then my baby moved... and I was practically crippled. I could barely move and it hurt to breathe. As a teacher, I am constantly moving and did not want to use up days that were needed for maternity leave. We moved my appointment up and Dr Brandie had my describe everything I was feeling and went to work. I felt a little bit of relief, but an hour after I got home I felt the baby move and was able to stand up straight and more importantly breathe with pain!!!! I saw Dr Brandie from 21-34 weeks but would have gone until the end if my insurance would have allowed. I highly recommend Dr Brandie, if it wasn't for her I would have had to spend a lot of time out of work. read more

I am currently seeing Dr. Brandie for prenatal chiropractic care. I highly recommend KOP Family Wellness Center! I am pregnant with my second child and picking up my toddler as my pregnancy progressed was really straining my back, hips, and shoulders. I was in a decent amount of pain and started seeing Dr. Brandie when I was 13 weeks pregnant. I am 7 months pregnant now and I see her every other week to maintain my health and wellness. I truly feel great! If I need to see Dr. Brandie before my usual 2 week appointment the practice is very accommodating and can schedule me in. One night I slept terribly and the next day my entire back was out. I called the practice and Dr. Brandie saw me that day, and I went from sharp shooting pains in my back to no pain in 1 adjustment. I hope more pregnant women will pursue chiropractic care to maintain a healthy pregnancy. You don't need to suffer your entire pregnancy with back pain with Dr. Brandie on your team. read more

I can't recommend this place enough. Our entire family has been helped by these wonderful Chiropractors time and again. They are simply amazing. Read a review saying this place is disgusting.. Well if you consider exceptional care, extremely professional and friendly staff and unbelievable customer care disgusting then there is a problem with you. The doctors are extremely competent and they know they stuff. There have been multiple instances where I had to reschedule or cancel my appointment at the last moment and they have always accommodated my last minute requests without fuss. We took our son when he was just an year old suffering with frequent ear infections. Since we started taking him there for adjustments he never had another ear infection which means no antibiotics for him. The doctors and the entire staff is superb. If you need Chiropractic help go to Wellness Center of KOP and you will not be disappointed. read more

I have been a long term patient with chronic issues. "Dr. A" and "Dr. B" have treated me for acute episodes, as well as maintenance. They are professional and courteous; yet kind and caring. I feel like I am a part of their family. As for their staff..."J" makes every effort to work with my schedule; Julie has gone the extra mile by contacting me when there were health insurance issues; and the assistants and massage therapists work well in conjunction with both doctors. When I relocated to the Chicago area for a few years, "Dr. B" took the time to find a chiropractic practice whose doctors used the same procedures and who ran their practice in a similar way. Needless to say, when I moved back to the area, I returned to KOP Family Wellness for my chiropractic care. I would recommend this practice and would like to thank them for all they have done and continue to do for me. read more

Take it from the perspective of a skeptic, this chiropractic miracle office is AMAZING! I did not believe in chiropractic care until I was in my third trimester of pregnancy and had the worst pain of my life in my upper right abdomen. I laughed when the midwife recommended Experience chiropractic care but I was desperate. Dr. Brandie was INCREDIBLE! Sure enough, it was a rib issue and after a few sessions, my pain disappeared. Then, after birth, I had another rib issue due to nursing, picking up baby, etc. Again, Dr. Brandie worked wonders and the pain disappeared. I LOVE Experience...every singe person is incredibly kind...Dr. Brandie called me personally to check in...Ally is a master at massage...Liz held my baby while I was worked on...there's a very sweet nursing/changing room. I highly recommend this place, and words will NEVER express my gratitude towards them! read more

I had an issue with my back for a year and a half. I could not move my back or neck! My sister referred me here. After filling out the paperwork, Dr. Eric actually already had an idea what was wrong when I walked in. After talking with him for a few minutes, he knew exactly what adjustments were necessary to fix my back. He knew what questions to ask. They made a plan for me to keep my back in place and referred me to a GREAT physical therapy place. They work together so well to make me feel like myself again. I definitely recommend Experience Chiropractic to anyone who hurts or needs an adjustment. They actually listen and treat everyone like people! read more

I cannot say enough good things about this practice! I have seen each of the doctors for various reasons from lower back ache, hip pain the week before a half marathon, migraine and most recently throughout my pregnancy. I can truly say that the each doctor takes time to make the patients feel welcome, get a deep understanding of the pain and customize treatment plans to get you back to normal as quickly as possible. The rest of the staff is great as well, they work closely with the doctors to help show stretches or to schedule the next visit. Whenever someone complains of pain I ALWAYS refer them to King of Prussia Family Wellness. read more

Dr. Brandie and her staff were the real MVP of my pregnancy. They magically fixed any pain I felt through pregnancy. I had hip pain that caused so much discomfort I couldn't sleep at night. Once Dr. Brandie worked her magic, I was finally able to sleep through the night. I came in for pain in my upper shoulder, and it was gone in a day after seeing Dr. Brandie. I wish I went to see her for my other pregnancies. Her staff was very friendly and always greeted me with a smile. Dr. Amanda was also amazing as Dr. Brandie. Those two were a dynamic duo. Both explained what they were going to do during the session and also asked if it was ok. read more

The best experience I have had from start to finish. I got their name from a friend Amy who swears by the team. Called yesterday with an injury and Vidhi who answered the phone made me feel like I was their first patient ever. SHe got me in the next day, at check in Jordan alleviated all my fears and explained the pricing (so reasonable) and what to expect. Dr. Eric off the charts in both personality, professionalism and care. My injury is on the mend and I understand what happened. TO end the visit I had Meg who took such great care of me. Can't wait to go back for my follow up on Tuesday. Really is like family! read more

I truly can't say enough about this practice! From the scheduling to walking through the front door, not to mention the exceptional care from the team of doctor's. Dr. Eric has literally put me back together more times than I can count at this point. Thankfully I finally understand that it's best for me to maintain my routine visits so my flareups are far less than they've ever been. This is an amazing team and am so grateful of them every year, but especially for helping me get through 2020!! Thank you Experience Chiro!!! read more

Recently I had back to back appts. with an MD and Experience Chiropractic, and the difference was like day and night. At EC, I'm consistently greeted warmly and called by name every single time I enter their office. All staff go out of their way to give me (and others!) care and attention that is both professional and personal. My pain has been greatly reduced, and I leave each appointment feeling better - both physically and psychologically. Highly recommend. read more

I've been going here for over 6 years for a reason! They are that excellent. Dr. Eric really knows his stuff and can often pinpoint the problem from a very brief description. He also knows when it's not something he can treat and won't waste your time and money. He has fixed a weird persistent headache that turned out to be a simple misalignment and greatly relieved a pinched nerve in 1 treatment. Massage therapists are also excellent and very knowledgeable. read more

I have going to this practice even before I moved to the area. My daughter has been going and I would schedule an appointment when visiting her. I see Dr Eric monthly now and would (and have) recommended him to friends and family. I was suffering from pain in my lower abdomen and my PCP couldn't find the issue. On one of my regular visits, I mentioned it. Dr Eric found a hernia. I saw a surgeon and had it repaired. read more