After several disappointing visits in a row, I won't be returning. I used to come here monthly and…read moreeven chose this salon for my wedding pedicure. That experience was disappointing, but I chalked it up to a bad day. Unfortunately, the quality of service has continued to fall short, and this latest $60 pedicure was especially frustrating.
From the beginning, I felt rushed to choose a polish color. I was looking for a fall brown for an upcoming wedding, but after looking through only a couple of binders, I was encouraged to make a decision. When I explained what I needed, the attendant grabbed two binders and said, "You'll find one in here." Once we got back to the chair, neither booklet contained any browns.
I was seated in the third chair on the left. The water was cool, and when I asked if it could be warmed up, the attendant scoffed, turned on some warm water, and walked away. I didn't see her again, and someone else took over my pedicure.
The chair's massage function was also broken. It would turn on for a few seconds and then shut off, leaving the rollers protruding in an uncomfortable position. Because they couldn't be moved or adjusted, even sitting back in the chair was uncomfortable throughout the service.
There was also a sanitation concern that I had noticed during my previous visit. Although there was a scoop in the exfoliating scrub jar, the person performing my pedicure reached directly into the jar with a gloved hand that had already touched my skin and been in the water my feet were soaking in. Seeing this happen again raised concerns about how shared products are handled between clients. So little scrub was used that I couldn't feel any grit on my legs--it felt like water was simply being rubbed around.
The person who took over my pedicure was friendly and cheerful, which I appreciated. However, once I got home and looked closely at my toes, I was even more disappointed. Several toenails weren't fully covered with polish, my cuticles appeared untouched, and dry skin remained on my toes. The painting looked sloppy, and the basic grooming I would expect from a pedicure hadn't been done thoroughly.
For $60, I expected careful nail preparation, even polish coverage, sanitary product handling, and a reasonably comfortable experience. This visit fell short in all of those areas. Over the last several months, I've been spacing out my visits or choosing other salons because of similar disappointments. After seeing the results of this latest visit, my husband and I will be going elsewhere for our pedicures.
