I had such a great experience with the service team at Ackerman Toyota. From the moment I arrived,…read moreeveryone was welcoming, professioanl and genuinely focused on making the process easy and stress free. I will absolutely return for future services and highly recommend them to anyone looking for top-notch care for their vehicle. Thank you Jay, Scottie and your team!!

Had a great experience. Brought the car in for a Software sensor recall. Met Justin , my service…read morewriter. He explained all that was going to happen and what was needed. He was very courteous and professional. I knew it would take sometime to complete. dropped it off at 8 am and it was done by 2:30. I paid for the the car it received the free oil change for life Had the tire rotation done too. I am good to go. Thanks Justin!.

My service advisor was friendly and there was a high level of communication. However, I've found…read moreAutohaus to consistently charge more compared to other area BMW dealers for the same service. Thankfully I decided to get a second opinion on a $4000 repair that my car allegedly needed and was deemed unsafe to drive by Autohaus because I was informed by another dealership that after rigorous testing everything was in great shape!

Had a great experience purchasing our first BMW from Autohaus. Everyone was great to work with,…read morefrom sales, to finance to the "genius" who helped set up our car!!

I am writing this after five months of constant frustration, and I want this to be clearly…read moreunderstood by management and anyone considering doing business here. This problem began in October 2025. After trading in my 2020 Nissan, I requested cancellation of my warranty and GAP coverage. From the very beginning, getting assistance from the Finance Department was difficult. They rarely answered the phone. I had to call repeatedly -- sometimes multiple times a week -- just to get basic information. I completed the required cancellation forms and when I noticed my mailing address was incorrect, I immediately called to correct it. After repeatedly following up, I was eventually told by Daniel, the Finance Director, that everything had already been submitted and processed. I was specifically told that I would receive my refund by mid-December and that I did not need to keep calling or worrying about it. December came and went. No refund. At that point, I resumed calling. Once again, the Finance Department would not answer. Emails went unanswered. I had to involve BDC (Amanda attempted to assist me), speak with sales representatives, and even sales managers -- all of whom were aware of the situation and attempted to contact Finance on my behalf. Despite multiple departments being involved, nothing was resolved. Then in January, after months of being told everything had been processed, I was suddenly informed that the cancellation had not actually been completed and that I needed to provide proof of payoff documentation. This raises a serious question: if the cancellation had truly been processed in October as I was told, why was payoff documentation suddenly required in January? I immediately contacted my bank, obtained the payoff confirmation the same day, and sent it over without delay. I asked multiple times if there was anything else needed from me to avoid further issues. It is now the end of February. I still have not received my refund. For five months, I have been calling, emailing, following up, correcting misinformation, and trying to get someone to take accountability. The only consistent response has been vague statements such as "we sent the request" or "they'll be back Monday." Five months is not a processing delay. It reflects serious internal disorganization and lack of accountability within the Finance Department. As someone who works in the automotive industry myself, I understand how cancellations are handled. This timeline is not normal. Customers should not have to chase a dealership for months to receive money that legally belongs to them. This has been exhausting, disappointing, and completely avoidable had proper follow-up and professionalism been exercised from the beginning. I strongly urge management to review how the Finance Department is handling customer funds and post-sale processes.

Jon Kitchen is an outstanding sales associate. He listens, doesn't rush or push, he is extremely…read moreknowledgeable about the vehicles and explains things in a clear and concise way. Jon has excellent communication and technical skills. He was and is quick to respond to any questions. Working with Jon was a very satisfying experience and I can whole heartedly recommend him to you.

These people are the best! Always so helpful and honest. Thank you all! I will always choose Honda…read moreFrontenac for my auto needs.

I am writing this harsh review because my recent experience with this service center was completely…read moreunacceptable. I brought my vehicle in for a simple oil change, and when it was returned after being washed, the car's antenna was missing. I discovered this when I got home and immediately called their service department multiple times. Instead of taking responsibility and fixing the problem, they refused to replace it. To make matters worse, the service manager, Shannon, has been blatantly avoiding my calls, even after I left several voicemails explaining the situation. This is unprofessional, disrespectful, and shows a complete lack of accountability and basic customer service. I usually go to Dave Mungenast and have never had issues like this there. Due to scheduling conflicts, I decided to give this place a chance for my last two visits. That was clearly a mistake. I will never return to this service center again, and I would strongly caution others to think twice before trusting them with their vehicle.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

Brandy was awesome in helping me transact a deal from the West Coast and getting the car on a…read moretransporter. Highly recommend Brandy if you are looking at a car in the Dean Team inventory.

Excellent communication. Car arrived safe, but not in as good a shape as represented. Still, great…read morevehicle.

I did not wind up buying from DBC, no fault of theirs, just didn't have the time to go and check…read moreout the lot, but I had a good experience communicating with Paul DeYoung, and felt like he was responsive and friendly, without being too pushy. I'll be sure to check it out in the future.

I took my car in for a simple oil change and tire rotation, now all of a sudden my tire sensors are…read moreout and need to be replaced, My sensors were fine and the tire sensor alert was not in when I brought my car in, the service rep said it was noting he could do and the service manager would give me a call back. This is the 3rd vehicle I purchased from them, I will not purchase my next from this location.

We've bought two cars there. Always great service, and had a cup of coffee while I waited. Faster…read morethan anticipated -- and they included a free car wash.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

Sold my car to carmax. The price they offered was higher than what the dealer was offering on a…read moretrade in and the sale process went very smoothly. Would have given a 5 star review if they would have told me that it will take them 15 days to payoff the outstanding loan and I need to make any payments that come due between the sale date and the payoff date. If I wouldn't have checked with the lender I would have been hit with a late charge. Now I have to figure out how to get the over payment back when they do finally payoff the loan. (So beware)

Do Not Trust the 125-Point Inspection. Gross Misrepresentation and Fraudulent Guarantees…read more I paid a non-refundable $1,599 shipping fee to have a premium vehicle transferred to my local CarMax, operating under the assumption that it met their heavily advertised "CarMax Quality Certified" standards. What arrived was a complete insult to their baseline inspection claims. The vehicle was delivered with: 1. Major Undisclosed Cosmetic Damage: A puncture/hole directly in the leather backseat upholstery. The online 360-degree photo gallery conveniently failed to show this. The local sales manager openly admitted the vehicle failed cosmetic readiness and "would need to be patched. 2. Safety Standard Failures: The tires were worn down to the absolute state legal limit ($2/32"$). CarMax explicitly advertises a reconditioning minimum of $4/32"$ for certified cars. They deliberately shipped a car with unsafe, failing rubber. 3. Bait-and-Switch Guarantees: When I attempted to evaluate the car, the dealership completely refused to honor the corporate-promised 24-hour test drive. Two separate managers gave me conflicting lies, claiming their branch "hasn't offered it in a month" and "hasn't offered it in years," while corporate continues to advertise it as a core customer right. I rejected the vehicle immediately. Yet, Corporate Customer Relations verbally denied my claim for a refund on the $1,500 shipping fee, claiming the car "met standards." They flatly refused to put that denial in writing to avoid a paper trail. CarMax is pocketing massive transfer fees by intentionally misrepresenting vehicle conditions online and shipping sub-standard, unsafe inventory. If you are shipping a car through them, be prepared to lose your money on a gamble. I have initiated a formal merchant chargeback with my credit card company for services not as described. Avoid this company at all costs.

Clean, friendly, and excellent service. Thrilled to have this gem of a business within walking…read moreblock to my home.

We started using Miller Bros. for all our family's cars a couple years ago. They've been wonderful…read moreto deal with, and are upfront about repairs. I trust them to give an honest appraisal, especially after letting me know a repair should be covered by the dealer; they could have done it themselves and charged me and I would have never known better.