Zero rating. I live next door, been going there for over a year. A week ago…read more
i bought a half gal. of OJ, and swiped my card to get $10 cash. Two hours later, at home, I realize I never got my 10 bucks. No mistake, haven't changed my clothes, gone out, just home, dinner, upstairs. I stopped in next morning talked to the guy back where the food is made and deli counter. He said stop in tomorrow (Friday) the bookkeeper is in. I talked to another cashier and a former cashier who us a bank teller at my bank. Friday i talk to Jimmy, the owner, who is a bit odd, friendly sometimes, just not warmed up to him for over a ysar. Jimmy said, well younshould have come in right away, i did, very next morning, well I don't know, and its your responsibility . . . . What? Mybresponsibility to watch out for your employee errors, to be sure they put all mt groceries in the bag and make the right change. I asked if the cash drawer came out high from the register comouter tally, he said no. Which tells me the cashier may have realized the miss and pocketed the $10.
It's not about the $10. It's about the customer service. About trust. About the customer.
-Three days ago, in Price Chopper Insee expensive Frusee lettuce marked $4.99 /lb. I checked w the produce guy, yes, thats correct. About $4, not $9.98.
At the register I'm charged $9.98.
They send me to the customer service desk, this is 2nd time this mustake gas been made. She counts out $9 in bills, hands it to me. I ask about the other 98 cents.
She tells me, I'm giving you the 2 heads of lettuce for a dollar.
Fir the error, no harm done, never left the store, I get $9.98 of lettuce for 98 cents.
- I don't shop at Proctors General Store anymore unless it us small or I absolutely need it.
I've spent maybe $400 on morning coffee and another $1000-1500? in the last 13 months.
No more. Zero Stars. I never have seen such stupid behavior from a business owner.
I never asked for the $10, I just to.d him the story.
Never got a spec of service or hint of, I'll talk to my cashiers, we'll look into it, nothing
The CoOp store has us sign the slip when we get cash back. Its a reminder that another step is to be taken. Cash back.
A former customer. ZERO STARS.