Yesterday, the nice lady at the entrance booth of the Crazy Horse reminded me that my left…read moreheadlight went off... I had to come back to AutoZone asking for help after trying for 10 minutes he told me he is not allowed to remove part to reach the headlight ... So I went to the Subaru dealer,literally just one block away. Told the guy at the service department what happened. He took my key and said he'd take care of it. I went to the waiting room, grabbed a snack and a bottle of water, sat down, and started eating... Right at that moment, he walked in and told me all my lights were working! "You're good to go!" I asked him how much I needed to pay, and he said it was free. I'm not sure if it's normal or just Midwest "nice":) but the weather had been unpredictable so it's less stressful knowing it's fixed before I hit the road

I visited this Subaru dealership in Rapid City, SD during a recent trip to the Black Hills region…read moreof the state as I consider my next move into retirement. As an FYI, this dealership is one of ONLY TWO in the entire state of South Dakota (the other being on the other side of the state in Sioux Falls). I wanted to check out the dealer's inventory of new 2026 Outbacks since the car was completely redesigned for the 2026 model year. While this is a relatively small Subaru dealership compared to others I've been to near where I live on the East Coast, they had a pretty impressive inventory of new 2026 Outbacks in a variety of trim levels. They also had a nice inventory of other Subaru models, too. While I was not buying at the moment, I spoke with a young salesman who did not apply the usual pressure tactics; he informed me that in So. Dakota, documentation fees are minimal because the buyer is responsible for paying the sales taxes, registration and title fees themselves and that those requirements are fulfilled in the buyer's county treasurer's offices. Thus, the potential for additional dealer profiteering rip-offs that can be seen in states like NEW JERSEY and FLORIDA where the documentation fees are UNREGULATED by the STATE do not occur in So. Dakota. This was refreshing to hear and I decided that when I buy my next Subaru after my move to South Dakota in 2027, that I will seriously consider returning to COURTESY SUBARU in Rapid City.

5 star service all day. Promptly came to our house for a repair on my truck that wound up being…read moreway more difficult than it should've been. Not at all his fault, was due to age and rust. Only bad thing I would suggest is getting a larger vehicle for more tools so no extra tool trips. Excellent job overall! Highly recommend.

Very happy with the fast knowledgeable Service!! This was my first visit and I definitely will…read morecontinue to take my car there... Everyone that works there was kind and very informative!!! Very affordable I will be referring anyone that needs car care!! Thank you

Such a great buying experience with the new ownership! Sales was very accommodating and very price…read morecompetitive. I feel like part of the Liberty Powersports family now and will continue to go back for more purchases.

When we bought our machine they assured us we would have excellent service. That we wouldn't have…read moreto wait weeks for service and repairs. Our machine had 150 miles on it when we started having issues. When we called Four Seasons and told them about it they said it was a simple fix and they would work on it two weeks down the road!! He said that was the first available appointment. We assumed having just purchased it they would be more accommodating on repairs! Come to find out this is an issue with dozens of other customers! Not my idea of good customer service! Will not buy from them again!!

Great guys, great work! Replaced a black tank valve and fixed the support leg on my awning. Fast…read moreand efficient!

Went to get generator repaired, next day the generator stopped working. When to another repair…read moreshop, turns out they charged me to replace a fuel pump that was never replaced.

I'm just picking my hail mice infected camper. Jacks have been so awesome to work with. Francis…read moreis repair service was so helpful. If you are traveling and need services I would highly recommend Jack's.

2022 (new) camper delivered end of April 2025 we have a 2 yr warranty n not sure what good it is/…read morethe salesman, owner, staff have been no help / we had contact June 2 saying our fridge was at 60 degrees/ threw food out / 2 service techs, calls 2 Jacks calls to Jayco and aug 19 still without a fridge/ can't take the techs word or picture /so fed up / we never got a working remote at delivery almost 4 months later Jack's still has not gotten us one/ the fireplace timer doesn't work was suppose 2 get us another one/ drawers that dont close /slide out tears / calls go unreturned documents not submitted 4 warranty/ wouldn't recommend this place to anyone/ and our bank had to call multiple times because our title was not received in a timely manner /they get your $ and your left 2 take care of issues with the camper yourself/ they also called on our behalf to the dealership with all the issues n not handling them

GREAT SERVICE! From…read moreout of town with new tires. Costco, the people we bought the tires from said we needed to "retighten" the lug nuts after 50 miles give or take. Well after 500 miles and a worried wife we pulled in and I asked if they could retighten the wheels. The proprietor there said "bay 1 is open, pull in there" We did and in 5 minutes he had them all checked. I offered some money but he politely refused. If I lived here this would be no goto local tire muffler and service center! Great job and thank you!

The employees are amazing and so nice! We stopped here during a vacation trip for an emergency tire…read morerepair ...long story short, car rental agency gave us a car with a leaky tire in CO -- originally thought temp change was the issue but quickly found out it is a real leak.... called them and they immediately got us in and repaired it. Cannot recommend them enough!

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.

I can't say enough good things about working with Michael Bay! He completely changed what I…read moreexpected from the car-buying experience. From the start, Michael was professional, patient, and genuinely cared about making sure we felt confident in our decision. He explained every step clearly, answered every question, and took all the stress out of the process. We never felt pressured just supported. Michael made buying our car easy and actually enjoyable. If his job depends on happy customers, he's got nothing to worry about. We'd recommend him to anyone looking for a trustworthy, knowledgeable, and top-notch salesperson.

Extremely disappointed with the finance management office at Granite Nissan. I totaled my vehicle…read morein January and fully paid off my loan to a $0 balance with my credit union in February without ever filing a claim on my GAP insurance policy. On February 4th, I signed official paperwork at the dealership to cancel the unused GAP coverage.I recently discovered that Finance Director Paul Jacobs III handwrote 'Not Cancelable - Total Loss' across the top of my signed form and intentionally refused to process my refund, despite the contract clearly stating refunds are allowed if no GAP claim is paid. When confronted with the contract terms, Mr. Jacobs explicitly refused to issue the refund and stated in writing that they would only respond once contacted by the state.Due to this deliberate withholding of my unearned premium, I have been forced to file a formal complaint with the South Dakota Attorney General's Consumer Protection Division and escalate the matter directly to the corporate compliance team at the GAP administrator. Buyers beware of the back-office finance practices at this location.