I often hire town car service when I travel to different cities in the US. Seattle STS Town Car and…read moreLimo Service is definitely among the best I have ever experienced! I picked them because of their yelp rating, and it was spot on! We booked 3 different rides with them in September for our Alaska cruise out of Seattle. Communication was prompt and clear, all done through yelp message. Booking confirmations were sent immediately via email, and I had requested to add 20% tip. My friend and I were traveling from different part of the country, they tracked our flights and luckily we arrived pretty much around the same time. Roman, who ended up being our driver for all 3 rides, was in touch via text while we waited for luggage. Pick up was prompt, car was clean, everything is so smooth. On the last day at Port, pick up was just as easy and painless as the other two rides. So glad we have picked STS to handle all our transportation needs for this trip. I will definitely use STS service again whenever I find myself traveling to Seattle!

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

Very quick and moved the conversation forward! Actually gave a quote and did not beat around the…read morebush

I hired a ride for my cousins that were flying into Seattle from St Louis…read more After reading the reviews and getting quotes, Walking Platinum was most impressive. This company is the BEST! If you want to impress your guests, ride in style and have the most professional driver(s), call Walking Platinum! I will always hire Walking Platinum in the future, and will recommend them to everyone! Thank you Jason for your amazing service! Patti

Responsive, on time, safe, professional, I will use Platinum every time I need a ride to the…read moreairport!

We booked round trip airport to pier black car service for our large group. QTC tracked all our…read moreseparate flights so we never had to update them. Their drivers were professional and their vehicles were spotless, they even had little waters for us. Our tour group of almost 50 used them for motor coach service and we liked them so much we even booked a private day tour out to Mt. Rainier. My mother-in-law, has mobility issues, so the driver would pull as close as possible and even arranged wheelchair service for her when we arrived at Crystal Mountain! They had full knowledge of all the local Seattle neighborhoods, history and the flora and fauna. It was super interesting and the driver was friendly and so nice. One of the best parts was knowing that Quality Town Car can arrange our ground transportation around the world through their affiliate program. One phone call, email or website visit sets you up in style. Plus, it turns out it is a female veteran owned business! We had such an overall fantastic experience with QTC that we wanted to share it with our online friends and community.

This is my go-to service for SeaTac airport. Friendly, accommodating and reliable. Highly…read morerecommended.

Alex was my point of contact. He always immediately responded & kept us updated. He provided us…read morewith exceptional private transportation at a very reasonable price. Highly recommend!

Always an excellent experience and they are at least five minutes early. The cars are in top…read morecondition and the drivers are always friendly no matter the hour. Highly recommended!

They do not offer phone service any longer and I have sent two emails to their reservations email…read morewith no response. Hard to get new business if you don't respond to people. I have a multi day transportation need with special circumstances that require a longer explanation than what I can put in their online booking services. I will take my business elsewhere.

Absolute best car service in Seattle. Impeccable service, always on time, beautiful, modern fleet…read more Can't ask for anyone better.

We used Nile for driving my son and his new bride from the reception to their hotel. Nile is great…read more He was there early and did not rush us. My son said that Nile helped them with their bags when they went to check in. Thank you Nile for your great service.

I've used Nile Elite Black Car Service a few times now, and they've been great every single time…read more The drivers show up on time, the cars are spotless and comfortable, and the price is totally reasonable for the quality you get. They always keep an eye on my flight, so pickup is smooth even if I land early or get delayed. It's super reliable, easy, and takes all the stress out of airport travel. Big thanks to Niless and his team for consistently excellent service.

We've been using Eli's services for over 5 years now! Simply put every aspect of his business is…read morefirst class all the way. Totally reliable on-time pick-up every time! Thanks Eli!

My driver was amazing and patient. My flight was very delayed yet he kept track of us and ended up…read moremeeting in the airport since the holiday traffic was wild that night. Clean car, easy access, and a polite friendly driver made for a good experience.

The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

Our driver Jim was amazing on our trip from the airport Marriott to Pier 91. He was helpful and…read moreengaging. We would definitely use the service again.

As a professional travel advisor, my goal is to make traveling as stress-free as possible for my…read moreclients. I plan ahead, confirm details, and try to make sure every part of their trip is handled before they ever leave home. That is why I was extremely disappointed with my clients' experience with Seattle Express. I booked and paid for their cruise transportation 9 days in advance. Unfortunately, an error was made by Seattle Express when the reservation was scheduled, which resulted in my clients waiting for hours and ultimately having to find another way to get to the cruise port. Seattle Express did apologize and refund the transportation cost, and I appreciate that. However, a refund simply returned money for a service that was never properly provided. It did not address the inconvenience, stress, time lost, or the additional effort my clients and I spent trying to arrange last-minute transportation for something that had already been booked and paid for. As a business owner and travel professional, I understand that mistakes can happen. When I make a mistake, I believe an apology is only the beginning. I do everything possible to correct the situation, rebuild my client's trust, and reassure them that their business matters. Unfortunately, I did not feel that same level of accountability or concern from Seattle Express. The response felt more like, "You received your refund, so the matter is resolved." For travel professionals, our reputation depends heavily on the companies we trust with our clients. I expected better follow-through and customer service after an error that caused such a major disruption on cruise embarkation day. I hope Seattle Express reviews how situations like this are handled in the future. A refund may correct the financial portion of a mistake, but good customer service should also address the experience and inconvenience caused. Towana S Davis Travel Advisor