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Executive Insurance Brokerage

5.0 (1 review)
Open • 7:15 am - 7:15 pm

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Homeowner or property

Car and truck insurance

Boats and watercraft insurance

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Farmers Insurance - Monica Baldoceda

Farmers Insurance - Monica Baldoceda

(2 reviews)

Bitter Lake

This is a warning for all beloved, neighboring folks. This billing-related issue was ultimately…read moreresolved but it would not have been if I hadn't stepped in and made a militant call on behalf of my mom. Summary: After creating my mom's policy, Monica failed to bill my mother for her down payment (her words). She did however set up auto-pay, in which Farmers Insurance collected 2 monthly payments over the course of two months (normal). Today, after 2 months, Monica called my mother and demanded she immediately makes catch-up payments for the down payment, 2 months, AND pay late fees because she was apparently unable to bill her AT ALL due to issues with her mom's banking info/bank. My poor mom went to the office to try and understand what was going on. I guess they figured out some payments were made, but my mom still didn't understand why Monica quoted her late fees, so she called me to sort the issue... So my mom and I called Monica together. During the call, Monica began telling me the same story (that a # of payments hadn't been made to the office due to a billing issue so payments were due for 3 months)... that is, until I begin calling out her lies while referencing the Proof of Insurance and Bank Statements that I had in front of me. I also asked why she, a licensed agent of Farmer's Insurance, didn't have access to my mom's payment history. Because if she did, she could clearly see payments were made, on time, for the past two months. I swear on my everything I love, she THEN confessed she made a mistake but continued that she "understands [my] mom is confused." Yes, because you messed up, failed to be upfront about your mistakeS, blamed it on my mom/her bank, tried to make a quick buck via late fees (and even possibly commission), then continued to gaslight and weasel out of being held accountable while on the phone with me. VERY unprofessional to try and take advantage of an elderly woman. Shame on you. One star for location, rates, and speaking Spanish.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Seattle, WA area since 2017, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Executive Insurance Brokerage - homeinsurance - Updated October 2026

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