My iPad Pro was having a difficult time installing the new iOS 1 5.0.2 for reasons passing…read moreunderstanding. At about 10 o'clock last night I managed to schedule an appointment with the Apple store at Westfarms mall in West Hartford Connecticut so that a tech could look at it in person. My appointment was for 5 PM today. I got there a few minutes ahead of time and was greeted pleasantly and asked to sit down and they would be with me in a few minutes and they were. A technician asked me several questions about the problem, seated me at the table and said he would be right back. He came back with his Macbook, connected up my iPad, put it in DFU mode, and in less than 30 minutes I had ios15.0.2. Through the process he showed me how I could've done this at home if it ever happens again. Terrific job by great people at the Apple store!

I walked into this store to buy a product. Instead of walking the sales floor or doing anything…read moreuseful, a clutch of employees were leaning against tables talking. What? You can't stand on your feet? It has to be tush to table? Cool. They saw me walk in and go right to the product I wanted. I know this because the product was five feet past them. Since this store can't just have registers like a normal store, you need an employee to come over and ring you out. I had to go interrupt the gossiping teen boys (ok they were men in their thirties but as far as I care, they had the souls of gossippy teen boys). Nobody who works at this store seems to understand that it is their literal job to help customers. Finally a woman helped me. Interesting. Only saw women helping people. All the men standing around talking to each other like they had a thumb up an orifice. After insisting I give her enough personal information to successfully steal my identity if the store wanted to, I was allowed to purchase some headphones. When I left, the manchildren were still talking about their video game, as they had been the entire time. I think the 20 min I spent in there showed me enough about the management of that location that if I were making decisions, I'd be cutting people. Crap leadership leads to crap behavior from your team and crap experiences for customers is the end result. Thank god I was just passing through and don't have to go back there. Slack jawed buffoons. And one overworked woman.

The Best Buy Marketplace is perhaps the worst idea this company has ever executed…read more You buy a product for delivery on the Best Buy website. They may have it in the store, but you'd like it delivered. In small text it identifies some third party that is going to fulfil the order and delivery--but maybe you didnt catch that or understand what it implicates, afterall you're on the Best Buy website, not on Amazon. If you dont get the product, Best Buy tells you that you have to contact the third party. But you bought it on the Best Buy website! Let's say the product is on sale at Best Buy, and the product is going to be delivered by the third party, but they dont actually make the delivery... and the sale ends... Best Buy may be able to cancel the sale but they wont honor the sale price ... even though you bought it on the Best Buy website during the sale period! Best Buy literally tells you they match sale prices, but they dont match prices of third parties selling stuff on their website! As for returns, if you are a Best Buy + customer, you normally get 60 days... but with this stuff you get 14. I would not be surprised if Best Buy gets sued for this nonsense. They need to clearly say you are not getting the product through Best Buy, so different terms and conditions apply. But they don't. It's misleading based on their standard business practice. It makes me want to go to Amazon or Staples over Best Buy, and I'm sure I'm not alone. I'm trying to support a local Best Buy over Amazon, but if the purchase protocol at Amazon is more predictable, then that's where I'll go.

Honor your price. However, it's too late for me I will return the computer and the $180 membership…read moreI purchased from you two days ago and take my business elsewhere, such as Costco. Also, closing my Best Buy credit card today.

No lines Service was fast…read more But totally useless went in about a cellular issue Never asked Fo My account info Took out SIM card with phone still on Blamed it on Apple Will not be back

Had a REALLY bad experience at this AT&T. Went in to pick up a preorder, guy got the box, and…read morepractically threw the phone at me. He asked for my number, and then told me you're all set, he made a mistake, blamed it on me. He then walked away without saying bye, just literally walked away after he realized he had made a mistake. I then went up to another associate, told them what happened, and he said he would call the store manager over. Store manager instead of coming to fix the situation, came over yelling and saying that next time I should talk to the associate more. LIKE THAT'S HIS JOB, I don't work there or know what he's doing. I told him what he was going to do for the mistake his associate made, he said he would issue me some credits (let me just remind you, they NEVER asked for my ID to verify my account, so someone else could have just walked in and gotten the phone). At that point, I asked to speak to his higher ups, and he gave me his card, walked away, and told me he wasn't comfortable to give me the store number or anything else. I would advise for no one, absolutely NO ONE to go to this AT&T store. They show no respect for you, or care about what they're doing.

I normally don't review corporate locations, but the general manager, Lily, is particularly nasty…read moreand I have no idea what business she has managing a store. I had to go here two days in a row due to account issues. The second day I went, I waited for over an hour for some help (which is fine). But someone went and got her from the back so she could help me, and instead she went to another family to help them, a family who was already being helped by someone else. I calmly asked why, and she said that she is translating - but a good manager would have asked the guy who was helping that family to go help the next person in line, if she wanted to help them in Spanish. There is no reason two employees need to help one party. Then someone told her that I was waiting for a long time, and she loudly says, "oh her? She's been here for days," and has the nerve the roll her eyes at me. Then while I'm still waiting, again an employee tells her that I'm next in line and she turns to me and yells, "you're going to have to wait"! I responded, "I didn't say anything..." she said that to me as if I was demanding that she help me, which I had every right to do, but she just screamed that at me unprovoked. Others waiting behind me were even confused and shocked. She truly has no qualifications or personality or customer service, and I can't think of a worse experience I could have had at the Verizon store, after being a Verizon business customer for 15 years now.

They won't fix the phone. It's obviously an easy fix, most often they just have to contact support…read moreand it's just a switch. But for some reason companies like million dollar Verizon would prefer to see us in a calling tech support all the time than making friends and art.

Every couple of years I crack the Zagg glass protector on my phone and I zip in and get it replaced…read morefor $10 at the Kiosk in WestFarms Mall. The technicians are always efficient and polite, and my phone feels like new when I leave.

We have used this ZAGG kiosk for years. It always depends on who is working if you get quality…read moreservice or rude, incompetent staff. I've stopped using them for my apple watch cover because they can never get it right. This past Sunday was the worst...my husband went to get his phone screen replaced and they claimed that phone has never been serviced by them. This is a bold faced lie. He has had that phone for four years and needs a replacement every 3-6 months and ALWAYS has gone to them. He was last there in October. Receipts, unfortunately, do not show the phone type. The worker was rude, insisting we had purchased the screen shield elsewhere (no) and even commented that his phone case wasn't from them. That has nothing to do with the screen cover and, no, your cases are way overpriced and cheap! BUT, he will happily sell us a new plan for $45 instead of the ~$12 we should be paying. What a rip off. They can see how often we are there (we have a total of three phones on the plan) and know they are losing money! Avoid at all costs! Rude, incompetent and apparently now running scams to get more money!

I had went in there for a birthday gift for my girlfriend, and the service was awesome a young…read morewomen named Deanna took good care of me on finding my gift which was a really nice pair of earrings right in my price range. Deanna was super helpful and it seemed like she wanted to be in at work made the whole experience super smooth, so I thank you and the rest of the staff that was there!!

My (now) husband and I had the pleasure of working with Blake a couple months ago. He was extremely…read morepatient and genuinely interested in finding us the perfect wedding band for my husband (and let me just say, it is absolutely gorgeous!). He let us know his honest opinion about the best bang for our bucj and truly had our backs. Blake was so personable and even helped us design some custom jewelry we inquired about. Michael's was a great experience overall but Blake - he is our jeweler hands down! The company would be wise to keep him around

Drew was great. Came in to resize a watch and look for a new one. Very helpful. Highly recommended!read more

I went to the Michael's Jewelers West Farms location this morning. I've been a very good customer…read moreof Michael's for over 20 years. I went to Michael's in response to the printed invitation I received at the store a few weeks ago. Based on the advice given to me back then by Michael's personnel, I made sure to bring the documents Michael's gave me for the watch I purchased on November 19, 2011 for $375. The appraised replacement value certificate from Michael's states $525. Attached are copies of these documents. The watch has never been exposed to any elements, still works perfectly, and is in the same condition as the day I purchased it. I was only looking to sell it because: (a) I received the invitation from Michael's, (b) I wasn't wearing it very often because the watch face is a little small for me now that I need reading glasses, and (c) I totally trusted that Michael's would offer a fair (although not good) price for it. I understand they need to make a profit. The Michael's gentleman who looked at the watch and documents today started out by saying "the problem with these watches is ..." and proceeded to tell me how it would cost Michael's at least $200 to have the watch reconditioned for sale. I immediately recognized that he was setting the stage to offer me next to nothing for the same watch that Michael's sold to me as a valuable and timeless treasure. He offered $75 for the watch, or the value of the 18K gold in the watch (which he said would be less than $75). When I mentioned that I was thinking of buying a new watch at Michael's, he said that he might be able to give me more for my watch depending upon which watch I would be buying today. He started to get up out of his chair so I could show him which watch I was looking to buy. You can probably guess what happened next. I left the store with my watch and documents, and have no plans to shop at Michael's ever again.

When it was time for my wife to return her laptop and accessories to her employer to mark her…read moreretirement, we learned that not all Fed Ex centers are the same. You see, all of them will ship your stuff, but only some of them will also pack your stuff. Our local Fed Ex Center does not pack, and this one in West Hartford was the closest one to us that did. So we headed off to Corbins Corner and took care of business at this FedEx Center. We explained our mission to the attendant and shared our e-mail with the account number and shipping address, etc. As always, my wife was super nice and courteous, but we were both struck by the robotic cold fish demeanor of the lady that expedited for us. I walked around the store, saw their huge printing operation and inventory of office supplies stocked on shelves and racks -this is a very cool place to do business in or browse around. A better human touch at the sales counter would have added a 5th star........

Flyers, brochures and booklets printed in record time for a great value! Great service, don't waste…read moreyour time and money with Staples .