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    Executive Communications Group

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Executive Communications Group

    Fire protection services

    Security monitoring services

    Security system installation

    1 More Service

    Security system repair

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    4 years ago

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    Frase Protection

    Frase Protection

    2.7
    (9 reviews)

    Great install reasonable price system works very well, can't comment on response to a break in have…read morenot had any. Updates to phone are awesome, can do most everything from my cell phone.,

    I highly recommend staying away from this company. It seems extraordinarily predatory, and I was…read moreunfortunately far too trusting when I first signed off on the dotted line. We moved to a new city recently, and our new home was wired with Frase Protection, so we decided to give them a try. We had previously used Ring Active Alarm Monitoring without issue, but figure why not give this one a try to see if it's worth the extra monthly fees (Frase costs quite a bit more than Ring). So, I gave the company a call over the weekend, explained we are curious to compare services for a few months, and they set us up on a recurring monthly subscription (after waiting about one month to schedule someone who could come to the house and reconnect everything). I believe they offered a one month free trial followed by a $59.50/mo subscription to which we agreed. We gave Frase about six months, and while we had no real issues with the service, we determined the extra cost was unjustified. Competitors offer the same active monitoring, better user interfaces (on web and mobile applications), and lower cost. Anyway, I called the front office over the weekend and left a message asking to please cancel our subscription. No one called back, so I tried again on Monday at around 3:00 pm. I was told the only person who could help had already left, so I left another message. Madeline (Maddy?) replied on Tuesday, informing me that I had unknowingly signed a 3-year contract with Frase, and that I would owe a $1,666.00 buyout fee to cancel. I explained that I had explicitly told the Frase representative with whom I had originally spoken that I was merely interested in trying it out Frase in the short term to compare it to Ring. The original representative did not tell me that I was entering into a 3-year agreement, and she should have known that made no sense given how open I was about my reason for trying Frase Protection as a short term solution that would only lead to a long term commitment if it proved superior to Ring Alarm. (Again, it did not.) Maddy said the representative with whom I had previously spoken had since left the company, so there was nothing she could do. In the end, she just removed the upcharge for the "app and service plan," which I didn't even realize was an option, thereby reducing my bill from $59.50 per month to $39.50 per month. However, that still means I am giving this company $39.50 per month for no services rendered, as we are back to using Ring Alarm Monitoring again. ...long story short: I do not recommend Frase Protection. If you do use this company, then go into it knowing that they will sign you up for the most expensive plan with a 3-year commitment. They do not offer a better product, and their customer service is about the same as their competitors. I thankfully did not have to test their emergency response, so I will give them the benefit of the doubt that it is far better than their non-emergency response. Otherwise we would be in some trouble.

    Smart Space Low Voltage

    Smart Space Low Voltage

    5.0
    (3 reviews)

    Had a great experience in June 2026 with Smart Space Low Voltage! Brady & team ran ethernet and…read moreinstalled Ubiquiti cameras at my house, and I couldn't be happier with the results. Super clean install, great communication, and fair pricing. Shoutout to Brady for the awesome work!

    I recently had the pleasure of using this service, and I must say, I'm thoroughly impressed. From…read morestart to finish, the process was seamless, efficient, and exceeded my expectations. One of the standout features was the incredibly fast response time. I received a reply almost immediately after submitting my request, and the entire process was handled with professionalism and care. The level of service provided was exceptional. Every detail was addressed promptly, and it was clear that the team was knowledgeable and experienced. They made sure all my questions were answered and that I felt confident moving forward. It's rare to find such a high level of customer support these days, and this experience reminded me how much of a difference it can make. What truly makes this service shine is its value for money. In an age where costs are constantly rising, it's refreshing to find a service that delivers top-notch results without breaking the bank. The pricing was more than reasonable considering the quality and speed of the service provided. I would absolutely recommend this service to anyone looking for reliable, professional, and efficient assistance. It saved me time, reduced my stress, and delivered exactly what I needed. I will definitely be using this service again in the future, and I'll be telling my friends and colleagues about it as well. Great job to the entire team--you've earned a loyal customer!

    Executive Communications Group - securitysystems - Updated June 2026

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