Outstanding Service from Memphis Mold Inspector - Stan Moser…read more
I am very delayed in writing this review, but I wanted to say thank you again to Stan Moser at Memphis Mold Inspector. I cannot express enough gratitude for him. He truly went above and beyond when my family desperately needed help and guidance.
We moved into one of the oldest apartment communities on Mud Island. Although it was advertised as "renovated," that was far from reality. From move-in day, there was one issue after another. The most serious problem was a failing HVAC system that was the original unit installed when the complex was built. It struggled all summer, blowing only warm air, yet management refused to replace it until it completely stopped working. We endured months of unbearable heat, often trying to sleep in bedrooms that reached well over 90 degrees.
The conditions took a serious toll on our family. My daughter developed ongoing respiratory problems and was eventually diagnosed with a respiratory illness while living there. My husband even suffered heat exhaustion while trying to help her. We could not afford to break the lease.
We also discovered that the air handler closet was damp, the coils and surrounding surfaces were covered with a black, fuzzy substance, and the apartment had a constant musty odor. Later, the aging roof leaked twice, soaking a mattress and leaving stained ceilings. Despite repeated reports, management failed to properly address the issues or offer any meaningful assistance. That is when I called Sam.
From our first conversation, Stan immediately eased my fears. He listened patiently, showed genuine concern, and generously shared his knowledge without ever making me feel rushed. His expertise far exceeded my expectations. He explained exactly what products to purchase and why. He recommended a carbon HVAC filter with a MERV 10 or 11 rating, carefully explained how to safely clean affected areas using Concrobium and a cloth rather than spraying, and suggested encasing the mattress afterward to help protect it. Every recommendation came with a clear explanation that gave me confidence we were taking the safest approach.
What impressed me most was that Stan genuinely cared. He was calm, compassionate, incredibly knowledgeable, and generous with his time. He answered every question with patience and treated our situation as if it mattered to him personally. Stan's guidance made an overwhelming situation much more manageable. His honesty, professionalism, integrity, and willingness to educate people are truly exceptional.
If you need someone who is honest, knowledgeable, thorough, and genuinely cares about your family's health and well-being, I highly recommend Stan Moser and Memphis Mold Inspector. If I ever face another situation like this, he will be my very first call.
Thank you, Stan, for your kindness, expertise, and for helping our family through such a difficult time. We will always be grateful.