I came to this dealership looking for a reliable car for long-distance travel. I made that very clear from day one. I was told the car I bought -- a 2021 Sonata base model -- was in good condition and "needed absolutely nothing." Based on that, I trusted them and moved forward.
One of the first things that felt off was how fast they ran my credit. It happened almost immediately. Once your credit is pulled, you're basically locked in -- nobody wants multiple hard inquiries. That pressure felt intentional.
Right after driving the car off the lot, issues started. The car was shaking, and I found out a tire needed to be replaced -- something that should've been caught in a basic inspection. I had to drive back and forth from Albany, a 3-hour drive each way, more than once, for problems that should not have existed at the time of sale.
Then came the brakes. Again, basic safety items. When I brought it up, I was shocked they tried to charge me for it. You can't say a car needs nothing and then turn around days later and push repair costs on the customer.
What really bothers me is how quick they were to ask for a photo and a positive review right after the paperwork was signed. People see those smiling photos online and think everything went great. What they don't see is what happens after the deal is done -- once you sign, the care and urgency disappear.
Months later, after I refinanced the vehicle early, I found out I was owed the remaining balance of my GAP insurance policy. This isn't optional or a misunderstanding -- it's standard, documented, and legally belongs to the customer.
When I reached out about it, I was completely ignored. Calls not returned. Messages unanswered. No explanation. No follow-up. Just silence -- hoping I'd give up or not know my rights. This went on for months.
At this point, I've sent a formal final demand letter requesting the GAP insurance money that's owed to me. If it's not resolved, I will be taking this to court. I shouldn't have to threaten legal action to get money that's rightfully mine.
As a business owner myself, this whole experience has been exhausting and frustrating. Integrity doesn't stop once papers are signed. How you treat customers after the sale matters just as much as getting them in the door -- and that standard was not met here.
If you care about transparency, honesty, and being treated fairly when issues come up, I strongly suggest you think twice before doing business here. read more