My experience with Bernco Solutions was excellent and I would highly recommend them On the evening…read moreof July 16th we had guests arrive for the weekend and the next morning we awoke to unusually high temperatures in the house. After checking the basics like tripped breakers, etc. and found nothing. Bernco Solutions had replaced all our HVAC ductwork during repairs after Hurricane Helene and did an outstanding job so I gave them a call. After a brief hold I was told that they would work me in sometime during the day but couldn't say exactly when so I scheduled service and pulled out the fans. Less than an hour later they called and said they would arrive in about fifteen minutes. Service tech Drake arrived a short time later and began his diagnosis. After just a short time he reported that an A/C compressor capacitor had failed and he quickly made the repairs. My HVAC was back online in a total time of less than 45 minutes with the service call and repairs costing far lower than I expected. Courtesy, quick service and competent repairs were exactly what I received and I am very grateful!

I have used Bernco Solutions for eight years now, and am extremely pleased with their service…read more Everyone on this team is caring and professional. Bernie, the owner, was here today as I was having an issue with my ac. He addressed the issue, and I want to thank him for all the help he has given me over the years, if you want a great company, choose Bernco Solutions!

Seriously great company. Our heat pump went out last night on 1 of the coldest nights of the year…read moreso far (of course!). I looked up companies on Yelp Riggins had 5 stars from everyone. My husband called them at 1:57pm. They called back at 2:02pm and the heat pump was fixed by 3:26pm. He first said that they would come by tomorrow (Friday) but then he asked my husband how old he was. When he told him that he was 82 the owner, James Riggins, said he would be right over! Super nice. Super knowledgeable. And very compassionate. I would call no one else EVER. These are the people that you want to do business with over and over again. Will recommend to everyone.

Read the other reviews and thought I would give this business a try. James was just as…read moreprofessional, honest and courteous as they all said. I was looking for maintenance as it had been quite some time since any maintenance had been done on the system. James came out same day and took care of my unit for a very reasonable price. It's so hard to find good service providers, I wish he could do all my home maintenance/repairs!!

Update: 11-14-2019…read more It is important to recognize, immediately, when a service provider extends themselves to correct an issue such as the one described below. Too often we dismiss the good people do and focus instead, on exclusively the negative. This update should be perceived quite positively. Two weeks after the initial posting of this review [below], yet another 'fee discrepancy' was discovered (credit card bill) and served as motivation for my calling the owner to reconcile what I felt was a growing list of concerns. Describing a series of events to the owner, from my initial screening to the date of service, I expressed my frustration and unhappiness with several items. Mr. Moore listened (yes without interrupting, rather unusual these days) and detailed, point-by-point, the service points (as described) not meeting his company's standards. His reflections were followed with a sincere apology and statement of action to resolve my concerns. This was more than satisfactory. What was not expected however was a written apology attached to a refund check in the mail. It was sincere, frank and much appreciated. So what this means is this .. in about two years my packaged outside heat pump will need replacing. His firm will be one of three on my list invited to bid for the opportunity. They earned the right to be on the list. What got him to that point was a reasonably competitive price point, efficient and knowledgeable service and most importantly .. a determination to admit and rectify unsatisfactory performance; the latter is exceedingly rare and those needing HVAC service should be aware of this. So my D+ grade gets changed to a B+. The firm would have received an A+ initially, had not all of the issues [below] occurred. They are certainly worthy of a call from you for your HVAC needs. My advice [below] still holds .. take quality notes during pre-service discussions to ensure there are no lapses in communication. ******************************************************************************** I'm rather reluctant to fully voice my opinion .. even though there's room to do do so. So, I'll keep it general. Technician was on time, well-equipped and prompt in service delivery. Two stars instead of four or five because the bill was different from details obtained two weeks ago when I was calling various HVAC vendors, comparing charges. So I paid, but not terribly happy about the cost difference. And I don't believe there was any real misunderstanding on my part. Paper doesn't lie. When considering these folks, my recommendation would be to not trust anything you hear over the phone but rather, get quotes in writing, no matter how small the service. Quotes should include a detailed cost of items used and labor; do not accept any generalities. Quotes should also include the name of the person you spoke with. As it relates to Absolute Climate Control, do not, under any circumstances, assume the notes you carefully took in a phone conversation two weeks ago to be consistent with what you will be seeing on your bill. But otherwise, my final grade is ... "D+".

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

Always very prompt,helpful reasonably priced,very knowledgeable people and very professional!…read moreThankful there are still respectful businesses and owners doing the right thing! Thank you ! Twice in the last few years they have helped us out in a pinch.

Great customer service from beginning to end. I called only to get a quote from Ted, but I could…read moretell by talking to him that he knew what he was doing and was passionate about it as well. I then watched some of his YouTube videos which only reassured me of his expertise. Ted worked me in quickly to replace both AC units and furnaces. They arrived on time and completed the job fairly quickly. All of the workers made sure not to make a mess while carrying the old equipment out and bringing the new equipment back inside. They even swept the stairs after the job was completed. Ted called after the install to ensure that I was satisfied with everything. I am more than satisfied with the service I received. The new Trane units work great!! It no longer takes hours to cool our home...15-20 minute and it's shutting off! If you need AC work Ted Cook is the way to go!!

Unfortunately we have been very disappointed in Mike. He installed the units in our new home, we…read morehave had several issues since the install. Trying to get in touch with them to come back out has been a real ordeal, consistently missing appointments, rescheduling, then missing again. I've now had to hire another company to come fix their issues, this paying twice for the same work. Would not recommend.

Extremely professional, courteous, knowledgeable and prompt. I could not have possibly asked for…read morebetter service. I strongly recommend calling HVAC Doctors for any of your cooling or heating needs. Licensed.

Called for HVAC repair on Trane unit. He came to look and did not want to work on it. He was…read morecondescending and rude. Wanted his $50 service fee and left because I explained that thermostat touch screen wasn't working correctly but Thermostat worked great on phone. Will never use this business again.

Steve was at home before appt time, explained every step in great detail, the price for services…read morewas fantastic!. Very professinal and very customer oriented to answer any question without hestiation. no pressure approach to service call was very refreshiong. make the call to this business and you will have a positive, professional and honest approach to any air and heating issues you have now and in the future.

Surprised no one else has reviewed this gem…read more... Social media, not Yelp :( , helped me find these guys. Last Thursday I went up to my home office and it was 93F at 530AM. The central AC unit does only that room (about 450 sf) and had been serviced recently. It was 21 years old, the same age as the house. I posted a request for good HVAC firms on FaceBook. The one I had been using had quoted over $7000 for a 1.5 ton unit and coil. TIME FOR A SECOND QUOTE. I got over a dozen recommendations on FB, made 3 calls and had 2 quotes by that evening. Both were thousands lower than Carolina Heating, the incumbent. But here's where HIS distinguished themselves from the rest. They said they could have the unit installed the NEXT DAY. The heat index was 100 so I opted for them over the other firm, who could get it done the following week. The crew of 2 and the supervisor, Brandan, showed up promptly at 830AM. The work they did was fast, quality and clean. By 3 PM my office was beginning to get cooler and as I sit here now it's right at the setpoint of 75F. Thanks to Brent Stokes for a timely recommendation as he had work done by HIS just a week or 2 prior and raved about them. Thanks also to Sandra in HIS office for moving other jobs around to accommodate "Sweltering Barry."

This company would not respond to my numerous emails and texts requesting my copies of paperwork…read morefor a VERY expensive duct work job they performed. (I wanted to see their exact measurements and pressure test stats) They could not find the air flow problem for months and kept blaming the the issues on imported parts and the energy company for high bills. Other companies had to come fix several of their mistakes on the duct work job and the unit installation from a few years ago. They also installed an electrical panel and moved breakers without getting a permit.

Luckily I was able to receive same-day service for our business. Roger was professional, polite and…read moresuper efficient. I have now started to use them for my home heating and air conditioning. Excellent customer service!