This is an extraordinary facility with a fabulous staff who provide their patients with full…read moreattention and complete care, always with joy, energy, patience, and great compassion.
I chose this facility because of its strong reviews, passing up at least 20 others that were closer to home--and I'm so glad I did. I would've driven to the ends of the earth to get the best care for my grandfather, and that's exactly what we received DSC. It was such a relief to trust them with his health, especially after a horrific experience at another facility (which I'll describe shortly as a contrast to highlight how exceptional DSC is).
My grandfather was here for short-term rehab to regain his ability to walk. This is a smaller, more intimate facility where the nurses, staff, and physical therapists have the time to provide constant care and monitoring--which is the most crucial factor in a nursing home. I cannot stress enough how rare this level of attention is, especially in chain-owned facilities.
Whenever I requested something for my grandfather (such as a diaper change), the staff responded promptly. Whenever I had questions, the nurses were patient, thorough, and quick to provide clear explanations.
Beyond that, it was clear that the staff was proactive in their care. I visited at different times of the day and consistently found them cleaning, feeding, medicating, or checking on my grandfather without being asked.
The facility itself is also exceptionally clean. The maintenance crew was always present, regularly mopping, cleaning, and removing waste multiple times a day.
The social services department was incredibly helpful, meticulously guiding us through the process of his continued care and rehabilitation after his return home. They were also easily accessible whenever I needed assistance.
I spent between four to eight hours at the facility every single day my grandfather was there, so I can personally attest to the staff's dedication--not just to my grandfather, but to all the patients on the floor.
I noticed how engaged and active many of the patients were. Whenever medically cleared, they were encouraged to move around and spend time outside their rooms. The nurses ensured my grandfather sat in a chair for his meals rather than remaining in bed all day, which is a critical part of physical rehabilitation.
This was a stark contrast to his previous facility, where patients were neglected, left in bed all day unless they required procedural care.
The physical therapy team at DSC was top-notch--patient, consistent, and accommodating. They even assisted my grandfather in walking to the restroom and helped clean him when necessary.
All of these qualities are crucial in a care facility--and, unfortunately, far from guaranteed elsewhere. Before coming here, we had a nightmarish experience at another facility--Complete Care at Prospect Heights in Hackensack, NJ. My grandfather was severely neglected there, developing a urinary tract infection and a painful diaper rash that landed him back in the hospital. The staff was overworked and unable to attend to him in a timely manner. If he needed a diaper change, I had to remind the nurses multiple times, often waiting 60-90 minutes before anyone helped. And that was with me physically present and insisting--so I can't imagine the neglect when no one was watching.
The nurses at Complete Care rarely answered questions, often making empty promises to follow up and then never returning. If my grandfather wasn't in a physical therapy session, he was left alone in bed all day because the staff was stretched too thin to provide anything beyond the bare minimum. The facility smelled strongly of urine, was outdated, unsanitary, and completely dysfunctional.
I know some people might have concerns about going to Paterson. While the city itself has areas that need improvement, this facility is located in a quiet cul-de-sac by a high school, next to a modern apartment complex, and across from a church. The area is clean, suburban, and safe, with two parking lots. At no point did I feel unsafe, uncomfortable, or concerned.
I share all of this to emphasize what truly matters when choosing a care facility: consistent, compassionate, and attentive care. That is what makes all the difference, and that is exactly what the staff at Doctors Subacute Care provides.
Doctors Subacute Care's slogan is "Your Bridge Back Home." They lived up to their word. My grandfather is back home, happy, and sitting next to me as we speak. Thank you DSC.
