Update 9/22/17: I've been meaning to write this update, but life is BUSY! Following my initial review, I received a call from Cheryl, who owns the business. She was genuinely concerned about the feedback I had given and after discussing the situation, asked if I would be willing to come back in for the initial complimentary assessment. I did go and was very grateful for the time she spent with me, explaining what she thought might be the issue and how she could help. I'll be returning soon for the 'real' assessment, doctor's Rx and a photo of my x-ray in hand. I will update again once my treatment is over (in about two months). I'm looking forward to working with Cheryl and am hopeful to get some relief and plans to manage my issue. 3/2/18: I notice I never updated this review. Although Cheryl is very nice and I appreciated the call, I ended up back with Carol at Ocean Point Physical Therapy. For my issues, her P/T is Pilates based and hey, if you don't have your core strength...she sees me herself (no intern). read more

I've been to many PT facilities in the Thousand Oaks area, but this has been the best one in terms of the hands on work done on my knee replacement. Brandon, the owner, does a deep tissue massage for several minutes, then he carefully starts the bending of the knee. It is easier and less painful using his method and the range of motion has increased in a shorter amount of time. I love the low key atmosphere of the facility and I enjoy seeing how well all the staff get along and seem to genuinely care for each other. It is a happy place, but not an overly loud place like many other PT places I've been to. I've mentioned him to my Physician, Dr Tchejeyan, who does many knee replacements. They are easy to get to on Willow Lane. read more

I have been coming here for over a year since my injury. I suffered a knee injury and thank god with Excel awesome care I was able to avoid surgery! I still come in now and then to keep up maintenance on my knee. This has been truly a learning experience for me on how to better take care of my body for my later years in life and maintain a healthy balance. The owner Cheryl and her staff of Physical Therapist's Maile and Kari are awesome and extremely experienced and professional and listen to all your concerns! The Therapist aides are friendly and wonderful as they are learning and attending school in this field. They are very committed as well to making sure you are informed and proper technique when doing your exercises. Physical Therapy cannot heal you with a one time visit. It takes commitment on your part as well and time depending on your injury. They have also widen the scope on your care by adding Laser Therapy and ice and stem treatment. Along with pool therapy if needed. The practice has increased in square footage which makes it comfortable to do your exercises and lots of equipment as well. I can't say enough about this place and how impressed i am with the level of care. Give them a call. Amy who runs the front desk is so knowledgeable with any questions you might have and is great at handling your forms and insurance.! read more

The owner, Cheryl Hanks, is the best PT in the entire world!!!!! I could write a novel about how much she helped me & the quality of her practice!!! I have a back injury & have been to several (insurance approved) PTs - Cheryl is the ONLY one I've ever gone back to & will never let another PT touch me!! I would still be going if my insurance covered PT!! Cheryl is the most knowledgeable medical professional I've ever had the privilege of meeting!! You don't need to look for another PT, Cheryl Hanks & the staff at Excel PT are the best of the best; trust me, your body will thank you!!! read more

I am very impressed and pleased with the available services and care provided by the staff at Excel. I've had PT at several other facilities after other injuries, and none can measure up to Excel. At other facilities, I was taught exercises and then expected to work in the gym mostly on my own. No one checked to see how I was doing unless I asked or unless it was time to learn something new. Excel is very different. First, each patient gets hands on work by a licensed Physical Therapist at every visit (usually before doing exercises or treatments). This hands-on work for me is a combination of treatment to loosen up the areas where I had surgery (both knees) and massage of related muscles that may be spasmed. My therapist, Maile Bay, uses the input from how I'm doing during this time (about 20 minutes) to determine whether it is necessary to make adjustments to my exercise routine. Then, when I do my exercises, I am supervised every step of the way by an Aide or Assistant. These staff members make sure I am doing my exercises properly and am not doing anything that causes un-do pain or stress on my body. Unlike my surgeon, who wants me to "work through the pain," the staff at Excel believes in giving treatments that help without causing or increasing my pain level. Any time an exercise causes pain, Maile will substitute a different one that will work the same muscles but in a more comfortable manner. One of the primary reasons I selected Excel is that they have an arrangement with the San Pedro YMCA so their patients can have treatments in the pool without having to join the Y. The Y has a pool that is kept very warm (about 90 degrees). I find exercising in the water to be a lot easier on my body and a more fun than working out in the gym. Maile and E.G. make a great team at the pool. Again, they are there to help each one of us every step of the way. They end each gym visit with treatment with a TENS unit (electronic stimulation of the muscles) and ice or heat on the affected area. It not only helps the treated area, but it's a nice way to relax after working out. All of the Excel staff is nice, polite and conscientious. However, I am most impressed by Maile, my Physical Therapist, and Aides, E.G. & Amber, who take excellent care of me. E.G. must have eyes in the back of his head. It seems like he can keep count of my reps from across the room or pool with his back to me. Impressive. The one area in which the company can improve is that it seems like there seems to be a fair amount of turnover in the Aides/Assistants. And some of the Assistants seem to come in with little hands-on experience. But overall, I give Excel exceptional marks and highly recommend them for anyone who needs physical therapy. read more

Cheryl and her staff are very professional and accommodating. I love the pool therapy! A+++. Thanks Cheryl! read more

What a wonderful experience I had here! Went in for a my back and Kari very quickly figured out it was my S. I. joint. Signed up for a session of 8 therapies. Kari spent a lot of individual time with me and came up with all the exercises I needed to work on. All the assistants who worked with me were awesome and very patient to show me exactly how to do everything correctly. I signed up for 5 lazer therapies also which greatly helped in my healing.. Up to me now to consistently do my exercisedsand be patient with getting results. Thank you!! read more

Maile helped me with my hip injury & after several weeks I'm back to enjoying my dance classes & all my other activites pain free! Excel PT is also in a great location & everyone there is top notch..very knowledgeable & kind. Thanks again Excel! :) read more

Have tried different physical therapists over the years, but Maile Bay at Excel Physical Therapy has made all the difference in my recovery. The results I've achieved are due to her expert knowledge and technique. read more

So happy I discovered Excel Physical Therapy. Top notch physical therapist and highly educated owner Cheryl has assembled a team of excellent caring brilliant professionals. All having strong skills in the PT arena. Having swimming at the y is just icing on the cake to be resumed after covid.Ive been going there for about 3 years for various ailments and aches and pains. Treatments and exercise time are a treat. I have been re-educated about my mobility, posture, balance and strength and made great strides even at 70. Looooovvvvve. Them!!! Awesome best ever. read more

I have been to several PTs and various practitioners that claimed to be able to help with back pain and can say without a doubt that EXCEL is the real deal. The methods, time, care and personal attention are unlike any around. However, be warned-- if you're looking for PT that will half-supervise a few exercises and then give you a feel good ice/or heat treatment and send you on your way, this may not be for you. Cheryl and team take great care to personalize a plan for their patients - and do plenty manual maneuvers as well as a mix of Pilates, pool or other therapies. The staff is all well trained and everyone really works hard to get you back on your feet again! Worthy! read more

They suck mom had an appointment and when she showed up to it they told her her therapist had a meeting and would not be back till 2:30!! Mom doesn't drive and it was hot as hell outside. When my sister called to see what happened they told her sorry there's nothing we can do !!! The didn't care about mom or try to fix the situation never going back !! read more

Excel Physical Therapy in Rancho Palos Verdes has helped me tremendously. Not only did they help me to strengthen in order to avoid further back pain but they re-educated me on how to prevent future back problems. Maile is fantastic. I came to Maile because my wife and daughter have both been treated by her and they both recommended her strongly. I cannot speak highly enough of her. She knows physical therapy extremely well. She diagnosed my condition quickly and developed a customized plan to get me back on track. Tetsuo (I may have spelled his name wrong) was really helpful with both the pool therapy and the in office therapy. His care was professional, effective and always personal. He provided a great overall experience as did the entire staff. read more

I have had back problem for years with multiple surgeries and very little pain relief till I came across excel and met the head therapist there and after just a few sessions there I was remarkably much better then I felt in years . read more

I began getting nerve pain and muscle tightness during pregnancy. Maile helped me to stay limber, healthy and flexible during pregnancy! I'm so happy that I've been able to keep up my fitness to keep my baby and me healthy and to keep me to have a quicker recovery post-pregnancy. read more

I met with Cheryl today to discuss back pain. I really like her approach of care-active exercises and some hands on things to get the spine moving. If you need physical therapy in Palos Verdes, I recommend Excel Physical Therapy Associates. read more

I have gone to PT at other places but found Excel a much better place. This has most to do with Maile Bay who is an exceptional physical therapist. She set up an individualized plan and some tools to use when I am doing normal daily activities. I can go into the office in pain and leave feeling so much better. I have named her the back whisperer because she has such an intuitive sense backed by extensive knowledge to know exactly what exercises needed for your particular problem. You never feel like they are rushing you through your treatment. I also love the way Maile assesses your progress at each appointment and decides what may need to be changed or added to your treatment. I would never go to anyone else after being treated by her. My progress has been better than I could have imagined. read more

understanding by all the staff. Excel treats all ages & levels of ability. My pain is becoming manageable with their custom care, exercises, stretches, re-education of nerves & muscles, advice & prompting/"coaching". My Neuropathy is diminishing!! Full spectrum of services, including terrific Hydrotherapy which is incredibly difficult to find & incredibly effective. Maile also teaches awesome Balance classes at the local San Pedro YMCA on Tuesdays & Thursdays. Anyone should utilize any benefits they have here, whether injured or to prevent injuries. You'll be glad you did. read more

My referal was from Veterans Affairs. Excel had sent me forms to fill, I'd filled-in all questions except the "YOU (I) will be responsible for all treatments, should VA not be able to pay for your treatment. So when I'd handed this paperwork to receptionist, mentioned before I start need to clear-up a few questions on your form. Told receptionist that first issue is the aforementioned "failure of VA to pay". Receptionist said " they always pay, we'll waive that question" on to another page/question. I had said this is the same issue, I am responsible for lack of coverage from insurer, just sentence reconstructed. Receptionist replied "someone needs to pay" Without schooling this twit, I calmly requested my paperwork returned, requested all my appointments to be cancelled and I will contact Tri-West/VA. Arrived to car in parking lot, called Tri-West, they were extremely disappointed, assured me this will never happen again, we will call them and inform them of removal from our list, we will schedule you for another facility. I'm certain this place is corrupt in some way...EXCELL! Do not reply to me in any way. read more

For years I have suffered from a cervical herniation that leaves me completely debilitated and in constant pain that radiates down the arm. I went to countless doctors, chiropractors, acupuncturists and did years of physical therapy with no success until I found Cheryl and the therapists at Excel. Their personalized treatment and knowledge far exceeds any other physical therapist office I've been to. My pain and function improved more in a couple months than it had in years at all the other places I'd been. Without Excel I would still be living with constant pain and immobility. They have an amazing team and I am extremely grateful to them. read more

When I came to Excel PT, I had been in pain for over a year. This had curtailed several activities I enjoy such as cooking, shopping, and going to museums because I was very limited in my standing time. Because of Maile's therapy and exercise program, I now have more freedom of movement and much less pain. Moreover, the insight I've gained into the causes of my problems has been invaluable. I'm now much more aware of the importance of good posture and muscle flexibility and their impact on my overall health. I can now stand for longer period and generally have much less pain. I plan to continue my home exercise program and will return t Excel PT as needed to maintain and increase the gains I've made. I'm very grateful to Maile and the staff of Excel PT for their assistance in my road to recovery. read more

Worst service ever ...disrespectful rude and insulting staff and owner. If you can go anywhere else for service.

I came here for Aqua Therapy because it was recommended by my Rheumatologist to help with my fibromyalgia. I was really hopeful this would work, as I tried other forms of therapy before and nothing worked really. It was nice to be in a pool because it is less hard on your muscles and joints. However, the instructor constantly was making me tighten my muscles because the exercises would not work otherwise. So I ended up with severe pain in my rear buttocks/upper thigh. I thought it might be a pulled hamstring at first, but it wasn't getting better. I could not go back to therapy and had to stay in bed for weeks. The pain was so bad and I had to do research on my own online and it was most likely my piraformis muscle, based upon symptoms and pain locations. I used a heating pad, stretched the piraformis stretches and used a tennis ball to get the muscle to release. It only helped to an extent and then I had to get muscle relaxers to make it finally relax enough to where I wasn't in extreme pain all day. That was over a year ago and still to this day it has not let up and I even went to a different physical therapist. I have rubbing of my hip joint and have had to have an x-ray and then will need an MRI. This whole experience has been horrible and greatly affected my life. If someone has fibro and muscle pain/weakness, they should not be told to constantly contract and hold their muscles. I can't believe I have had to actually pay for this to be done to me. Will never go back here. read more

I came to Excel because of recurring pain in my knee for 2 years. I had been previously seeing doctors but the medicines would only take the pain away temporarily and not fix the root cause. I am very happy that I finally chose to go for physical therapy. Kari was fantastic. She would take great care to listen closely to my concerns and lifestyle changes to determine the best way to treat my pain. She was very open, honest, and caring and I appreciate everything she has helped me with. In the gym, all of the trainers I worked with were great. I worked mainly with JC, who was extremely helpful, friendly, and knowledgeable about how to do the exercises the right way to help me heal better. All the staff that I met at Excel were friendly and welcoming, and they made therapy enjoyable as opposed to something painful. I am hoping that my next physical therapy sessions will be just as wonderful as what I experienced at Excel. Thank you so much for everything! read more