I regret to report a distressing experience with the customer service scheduler at the front desk of Atlantis Physical Therapy. The interaction was notably unprofessional, and I felt that the staff did not prioritize patient care. It appeared that we were merely another case to be processed, without consideration for the discomfort we were experiencing. I would not recommend Atlantis Physical Therapy to others based on this encounter not only The call was recorded read more

The front desk women are RUDE, insufferable, and just something else. I would never recommend this place to ANYONE after the way they treated me - not just once, but many!! I found another PT office bc they're seriously that AWFUL to patients & PT Aides. They were very blatantly b*tchy and they didn't care. They gave so much attitude, side eyes, ignoring me, scoffing & tried to blame the problem on me when they were the ones who gave me the appointment time but never logged it in. They tried to say I was making things up but when I showed proof, they just got mad & started speaking Tagalog while glaring at me giving me dirty looks & staring me up and down. Are you serious?! They need to be trained on professionalism. Clearly none of them have class or know how to be professional. read more

I just returned home after wasting 1.5hrs trying to get my son seen for a 1hr initial evaluation appointment with Michael Lewis. Do yourself a favor....if you place a any value on your time, do not work with Michael Lewis. He does not value your time as a customer. We held up our end of the bargain. I already had filled out my son's initial set of forms previously. Despite that, we came a little early for our appointment, and signed two more pages and paid our copay. I advised after check-in that we have a hard stop and need to leave in 1hr. I got told that by the front desk that "they are getting his room ready". Few minutes later, my son was taken to a room, where he continued to wait for his therapist. 30 min into his appointment time, we decided that it was not possible to do a 1hr evaluation and decided to leave. I was waiting near the check-in window to ask for a refund for that day and consider other options, when the assistant to Michael Lewis berated me telling me that I needed to wait until the other customer at the window was done. I had not uttered a word and was doing exactly that (waiting), so I found what she said and her tone extremely disrespectful. I told her that I did not need her to tell me that, to which she responded "well, I just work here", to which I responded "well, I am just a customer here". It felt like a complete disregard and lack of respect for the customer and their time!!!! Why the 3 stars then? Because both my daughter and I had a generally good experience with two other therapists at this location. This tells me that they have some good therapists but make sure you pick wisely. read more

Just got off the phone with the front desk person. Why would you, as a business, allow an employee who is completely clueless about what services are offered to answer the phone? The woman who answered the phone had no idea what she was talking about. I said "I would be a new patient. What services do you offer for neck, shoulder and lower back pain?" This woman was stumbling over her own words saying things like "uh, uh, what do we do? Wait, what do we do back there!" Then she went on a rant about which insurance is NOT accepted. Literally - she memorized all these insurance company names BUT could not tell me what services were provided! That's a straight inside into what type of care I'll receive as a patient. Terrible. No, thank you. read more

I've been coming here over 25 years and always had great results, whether for my shoulder, neck, back, foot or knee they have helped me. I've seen Karyn, Sharon and owner Michael all great Therapy read more

Dwight and staff are accommodating and friendly. I felt very comfortable and they took care of my injury ... I never felt hurried or bad for being hurt I Would return her again and recommend anyone to come here! Thank you! read more

My experience? Poor! I was referred to Atlantis by my doctor. Called to make an appointment and was told to download and complete the forms, then bring them to my appointment. I arrived a half hour early, giving Anna the receptionist the forms. She took them and handed me more forms to complete. One was a form that I had already completed, but she wanted me to sign it since it had their notes on it. Okay, fine. The second form she gave me was a treatment follow-up form. I called her attention to it and she said she gave me the wrong form. She said that Sharon would be my physical therapist so I sat and waited. And waited. Several other patients came in, were greeted and taken to their therapists as I continued to wait. After 45 minutes I asked Anna if Sharon was held up for some reason because patients were going in and out right past me. She said that yes, Sharon was with another patient but would be right with me. I asked her if I should make my next appointment earlier in the day because closing time was approaching. She said, "No, we always take our patients on time." Surprised and puzzled by her comment, I said that it was obviously not the case with me. She said that the owners were out of town so the therapists were extra busy. So I continued to wait and finally, a young man called my name and took me to a patient room. I was surprised to see that it had not been cleaned up from the last patient that was in there. I stood against the wall as he cleared and cleaned it up. Usually, when I have doctor visits, the patient rooms are cleaned before I am taken into them. Not here. He left and I expected that Sharon my therapist would walk in at any moment. She didn't. Moving from impatience to frustration, I told myself I would wait exactly 15 more minutes before walking out. Well, 15 minutes passed and sure enough, no Sharon. Furious at this point, I got my jacket, walked back to the front desk and told Anna that I wanted the $150 she had charged to my credit card credited to my account right now. She said okay, took my credit card, pushed some buttons and handed me back my card plus a transaction void receipt for $24! I told her that she had charged me $150 when I came in, not $24 and to fix it immediately. She studied it and said she had voided some other patient's credit charge by mistake. While she continued to fumble and find my transaction, I asked her why she told me earlier that they always take their patients on time. She replied, "It's not my fault and you're taking it out on me!" I told her that I was just asking her a question and realized that I could not talk to her anymore. She finally managed to give me a correct void sale receipt for the $150 and asked me if I wanted to schedule an appointment with a different therapist. I was in shock that she asked me this after everything. I said, "No thanks." and walked out. So that's my experience. My opinion is that things are disorganized and sloppy here. I see many 5-star reviews here on Yelp so presumably, the therapists themselves do good work when they're not overbooked. I'm advising my doctor of my experience and asking her not to recommend Atlantis PT to any more of her patients. read more

Lindsey is an excellent DPT! She's patient and kind. I'm always in pain and she tries her best to help me feel better. It's muchly appreciated ! read more

The staff at Atlantis Therapy were very professional and made me feel comfortable. I will definitely recommend.

I called here. They were booked up which is understandable but the receptionist suggested I go somewhere else. I thought that was a little odd. read more

I go to Michael Louis at Atlantis whenever my TMJ kicks in and he alleviates the pressure and eventually gets my jaw back into alignment. He is a star! Nice man too! read more

Dwight and staff provide top notch professional therapeutic services with a smile. My girlfriend is here for her second recovery and couldn't be more pleased. They recently also began offering other physical therapy services on a non-prescription/non-referral cash basis which I am currently taking advantage of for my repaired knees. So far, so good. read more

Friendly staff great environment.special thanks to karyn Campbell for her gratitude and professionalism. Strongly recommend this place to anyone. read more

Back again for another appointment. An improvement in that I was greeted as I signed in and was taken back for therapy within five minutes which consisted of an ice pad on my area of treatment. The negative was after 90 minutes the doctor said he had forgot me and that I should have received the next treatment 60 minutes ago. I find it very hard to say any positive remarks about the service here. Here for my third visit. Arrived 15 minutes early which is my norm. I was told I was early. It was only a wait of twenty minutes today after my appointment time. Things are improving. Here for a therapy session. Waited for thirty minutes before being helped. Again the receptionist said it isn't her job and for me to sit and wait. Interesting that they don't greet you and given you an estimate of how long the wait will be. The wait was over an hour from when I checked in until the doctor was able to see my friend that I brought. There was paper work to do which is normal for a first visit. What was unusual is that the lady at the reception desk said she didn't handle the paper work and to sit and wait for someone to assist her. When my friend finished the paper work she went to the receptionist to turn it in. Again she was told she didn't handle paperwork and to sit and wait for someone to help her. The waiting area was small with seven seats which were full. There are no magazines nor a tv to hold your attention while you wait. Overall the people are polite. We will see what the service is like over the future weeks of therapy. read more

Atlantis Physical Therapy is simply the best! Thank you to the wonderful staff, PT technician Jordan and Physical Therapist Ruth Kurihara for providing me with weeks of outstanding physical therapy. This facility is extremely well maintained. As far as covid-19 is concerned the owners have gone far above and beyond CDC guidelines to ensure the well being and good health of all who enter their facility. The office is clean, organized, comfortable and it has a warm, welcoming Aloha vibe to it. The star of the show is Ruth Kurihara. She is second to none. Her mission was to bring a measure of relief to me while helping promote healing to my battered body through her skillful expertise in Physical Therapy. She's also an extremely compassionate person. The icing on the cake is she's a well traveled worldly person who has a vast array of interesting topics to talk about. : ) Who knew physical therapy could be so rewarding on so many different levels?! If you're looking for a Physical Therapist to help you mend from an injury, without a doubt, Atlantis and its highly skilled staff will help you achieve your goal. read more

Kai and staff are knowledgeable, friendly, and provide treatment with kindness and care. My injury is not new, but my understanding of how to heal has been elevated to a new level. I only had one visit, but was already made aware of some behavior that was slowing down the healing process! I changed my behavior and feel so much better already. The office staff was also very helpful and extremely nice and the facility is very clean. I would definitely recommend them to anyone who needs physical therapy. read more

From day one of physical therapy at Atlantis Physical Therapy, they made me feel so confortable, and relaxed. My therapy treament were handled my the most professional staff and personel anyone could ask for, from the time I walked through the front door, and being greeted by the receptionists Anna, or Ruth you feel right at home, my mind always at easy no matter which physical trainer I had Nicole, Jordan, or Brian I was in knowlegable hands, and to complete your workout you have a physical therapist who was an absolute professional at what he dose Dwight Kelsey. I would recomend this place anyone trying to get back healthy, weather you are like me with a repaired rotated cuff in your shoulder, or any type of physical rehabilitation this is definitely the place to go. read more

LoopWas my first visit I haven't been to physical therapy in many years this place is very welcoming a lot of equipment that people are very warm and nice. I recommend this place highley thank you Atlantis. read more

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Love Justin, Robbie and Bryan. And Dwight is the best!!!! Best therapy I have ever have had. Helps my shoulder so much read more

Atlantis Physical Therapy - Physical Therapy Near Me - Torrance, California

I had planter fasciitis and my doctor recommended that I do physical therapy. I ended up go to Atlantis Physical Therapy to fix the problem. I found the staff very accommodating and very helpful. They taught me several exercises to help with the planter fasciiitis. I have been diligently doing those exercises and no longer have planter fasciitis! Thanks Ruth, Dwight, and Staff! read more

I had a concussion, and my neurologist recommended seeing someone who specializes in vestibular physical therapy. Specialists in vestibular issues seem to be hard to find. Luckily I found this place, and ended up seeing Karyn who was just fantastic. She really took the time to understand my particular situation, in particular relating to my athletic goals, and catered the checkup and therapy program to me. She also seemed to know the vestibular system inside and out... A real pro. I couldn't be more pleased. read more

Everyone here is so very nice and well organize. You can get schedule in a week. Excellent.

I was in excrutiating pain and could barely walk for several weeks. I was sure I needed a hip replacement at the very least! My doctor prescribed PT. My husband had been to Atlantis and had been treated by Dwight and liked him so I did the same. At the end of the 1st appointment the pain was 90% gone and hasn't returned. It seems I had a pinched nerve in my back that was causing the pain in my hip. Dwight knew exactly what to do. I can't recommend him and his staff highly enough. I had no idea PT could be so effective so soon. read more

I'm so glad I found this place on yelp. The place is bright and clean. The atmosphere is nice. The bathroom is clean. Easy to find a parking spot. The stuff at the front and the inside are both warm and friendly. I'm very happy with my PT Sharon Kato. She is kind and knowledgeable, and my arm couldn't be this well without her. I definitely recommend this place. read more

I used to be very active and worked out, hard, 3-5 times/wk. Age is catching up with me and now for the last two years, I have been in pain and agony. My pain is on my left side, specifically, in my lower back, hip, quad & shin. Ruth (the owner) and the staff at Atlantis PT came highly recommended by a colleague. I made three consecutive appointments with Ruth, for the first week, Mon., Wed & Fri. By Friday, the nagging pain in my shin and hip went away. Ruth gave me some stretches/exercised to do at home and when it flairs up, I do the stretches & it works! My piriformis says, ahhhh! YAY! read more

I've seen several therapists at Atlantis. Micheal, Mike K, Ruth K and all have been outstanding. But for me, seeing the smiling face of Ana as I walk in is such a relaxing sight. She's great and super friendly. I honestly can't believe anybody would have an issue with her. Maybe the previous post person was just having too bad of a day before walking in. The PT aides I've worked with there have been Justin, Jordan, Rami and Brian. All great. I have lived an active life with many broken bones, implants...this is a good PT place. Trust me, I've been to more than a few. read more

Dr. Donald Striplin, orthopedic surgeon, recommended Atlantis Physical Therapy to me for help with my injured right knee. I was so happy he did. Dwight and his team of Brian, Jordan, and Nicole were compassionate, very professional, and attentive to my needs. The team corrected my form on various exercises and Dwight showed me exercises to do at home. Dwight was very kind and knowledgeable and I had the utmost confidence in him. I highly recommend Atlantis Physical Therapy to anyone in need of physical therapy. Nancy F., Torrance, CA read more

I received treatment of a dislocated jaw, infection and subsequent TMJ problem from Michael Louis. From the first treatment, he displayed professionalism, compassion and the highest level of skill for my difficult situation. His ability to utilize numerous treatment techniques (myofascial release, soft tissue/joint mobilization, pelvis balancing and craniosacral therapy) helped to relieve the pain and restore function to my face, jaw, torso, arms and back. As a colleague in the practice of physical therapy I have benefited from learning about the advanced myofascial release techniques from Michael as he used them to bring me symptom relief. He is well regarded as an expert in this method of treatment, in fact other medical professionals have sought out his expertise as well. I'm so grateful to have been treated by Michael and would recommend him to others in need. read more

I have visited the Atlantis Physical Therapy on two occasions during past 3 years, both for sports-related injuries. Although the injuries were mild in nature, my orthopedic doctor recommended few Physical Therapy sessions to ensure a proper healing and to prevent future recurrences. I liked the facility and personnel at the Atlantis PT in general - friendly staff, bright, clean and adequate space/equipment for all patients. Mike K. and Ruth K. were my therapists and I had very pleasant experiences with both. They are conscientious therapists who are personable, thorough, and caring. They never rush patients through a session, and always ensure that each therapy session achieves anticipated progress. As with any PT office, some therapists are better than others in demonstrating their passion in caring for people, but I believe majority of the personnel at Atlantis (PT and the Aids) have a genuine interest in helping people and conduct themselves as a professional healers. If you experienced some difficulty in appointments and billing in the past (as some of us reviewers had in the past), I encourage you to consider Atlantis again and give them another chance, because I saw some improvements in both areas when I visited them the second time. Ruth K. (one of the owners) continuously tries to improve the Atlantis' day-to-day operations and correct any problems the patients may be experiencing, so I hope the other patients also see the positive results from the Atlantis' effort when they visit the facility in the future! read more

The staff both front office and therapist are friendly and knowledgeable. The faculty is equipped with the latest equipment and maintain well. It is well kept and clean at all times. Would recommend to anyone needing physical therapy. read more

You will not find another place that actually treats each patient like a family member that truly cares about getting you back in optimal health. I have been coming to Atlantis Physical Therapy at various times throughout the years and have been blessed to be given the special care from one of their therapist, Ruth Kurihara. She has come up with a variety of exercises for my condition and has challenged me in many ways. Because of her knowledge and ideas she has assisted me to do things that before were difficult for me or at times thought impossible. Besides her knowledge and desire to work with you I do need to let you know that Ruth has a great sense of humor too which helped when I would get frustrated with myself. Recently, I recommended my senior parents to go to Atlantis Physical Therapy and they are very happy too. Dad works with another therapist, Michael and Mom is working with Ruth in addition with Nicole which is one of the four aides. All their aides are friendly, courteous, knowledgeable and will assist you with your exercises and how to properly use the equipment available at their location. Therefore, I highly recommend Atlantis Physical Therapy and advise you to give them a call if you are in need of getting help for any physical problem you may be experiencing. They truly are the best and have a supportive staff to assist in getting you scheduled for an appointment, answer any questions you may have regarding their services, and they do have a couple of ladies in their staff that speak Spanish too. Give them a call and get the right assistance you need. Sincerely, Miriam Bethencourt read more

My surgeon recommended Atlantis for rehab after rotator cuff repair surgery and I'm so grateful for the excellent care I received from Dwight, my therapist and the entire staff at Atlantis. From my first day of physical therapy to my last, my shoulder consistently improved with the tailored exercises Dwight gave me to do. All the aides made sure I performed the exercises properly and I never felt rushed to finish my exercise regimen. It was a pleasure to work with such friendly and professional individuals. I will not hesitate to go back to Atlantis if I ever need physical therapy again. I never waited more than 5 minutes and parking was never an issue. read more

What can I say? This place is the best!!!!! I have seen them more times than I can count and they always deliver top notch stretches and therapy. I was hurt at work and they have been part of my healing. I cannot thank each employee enough for caring for me and cheering me on during my recovery. Michael Louis is my PT and he is great. Do yourself a favor and come here. You won't be in pain for long read more

I have been going to Michael Louis since 1995 when he helped me with a shoulder issue. Every time I have had a physical issue -- whether it was because of falls or post-op therapy -- he has resolved my issues. I have told him that he may not retire. read more

Do not see Michael Louis, physical therapist, at this office . I wanted to give him the benefit of the doubt, but he clearly has an agenda. And it's not physical therapy. All I can say is follow your instincts and intuition. read more

I have been having pain in my shoulder and arm for a few months now and have been putting it off. Finally I decided to take my doctor's advice and see a physical therapist. I called Atlantis, did not have a good experience scheduling an appointment, they rescheduled me once the day before my appointment and tried to do it a 2nd time. After 2 weeks, I finally got in. Michael, the therapist was great, spent a good amount of time examining me, treating me and answering all my questions. Over all I had a good experience. They just need to get a little more organized with their scheduling. read more

This is the best Physical Therapy Center bar none! Take my word for it. I've been to 10 or more physical therapy offices in the Torrance area during the last 20 years. Many have great reputations, but they can't compete with Atlantis. Here's why: Atlantis is a Mom&Pop organization. They have great management and control over their operations. 2) The care and treatment is exceptional. The owners are P.T's, and they have a seasoned staff that is a pleasure to work with. 3)They go the extra mile for the patient with no hassle, no fuss. They are there for you..period. 4) Their competency, care and concern, and compassion earn them an "outstanding" grade because they make you feel valued and appreciated like family. 5) They get results beyond their expertise because they listen to patient feedback and do everything possible to get you better. Atlantis is the best! read more

Atlantis has been a huge relief for me and my back. After injuring my back exercising at the gym I found myself unable to walk 50 feet without resting. I had trouble sleeping as I couldn't get comfortable in any position. Ruth started my with ultrasound and various exercises and within a few weeks I was 90 % better. Nicole and Brian helped me follow through and continue to recover and I am now totally up to speed. My doctor initially spoke of cortisone shots and possibly surgery. I definitely would recommend Atlantis before considering any other options. read more

I was suffering with Vertigo I called a few phys therapy places, Ruth was so compassionate she got me in to see a therapist who's name is also Ruth. I am so great full I found this place the therapist helped me tremendously she spent a lot of time with me and I left there feeling so much better by the next day I was able to go about my daily routine. read more

Atlantis Physical Therapy ~ Michael Louis is the best physical therapist I have ever been to. I've been going through quite a lot physically for over ten years and Michael has literally worked on me from jawbone to toes and just about everything in between. He is caring, has a lovely personality and magic hands. Michael has integrity, in fact the entire staff at Atlantis Physical Therapy are friendly and compassionate. I highly recommend APT to anyone who is looking for individualized attention and not just put on exercise machines unless called for. read more