I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

So glad this location is finally open. Very clean, and bright. Plenty of parking outside. There are…read moretwo entrances/exits getting into the parking lot. Staff were friendly, greeted me upon entry and got me into a room right away. The medical provider was so polite, attentive and compassionate. She listened to my concerns and got my treatment plan together.

I had an unhappy occurrence the night before and didn't want to wait to get into my PCP. I signed…read morein the night before because they were closed and I wanted find out what was going on as quickly as possible. The new one in Webster was what I chose but they didn't have the necessary equipment there (CT SCAN NEEDED) so they referred me to one close by that did. Everyone was friendly and helpful and the place was clean and new. Left and went to the Richmond heights location and will review separately

I go in with a cold coughing horribly sore throat ear pain and lymph node feeling swollen. Me not a…read moredoctor I just know I feel horrible. Half a dozen people say you better have that checked out. Get seen and she explained every symptom away; says if not better by 7-10 days check with your doctor. Why? For another $100 copay? No thanks. Your care was basically a waste of time and money. Will stick with Mucinex cold/flu, taste horrible. It might take longer to work, it's a fair trade off for cheaper OOP costs.

I was referred to Urgent Care from Mercy Express. I had severe symptoms from a respiratory virus…read morethat was causing a high heart rate. Made an appointment and when I got there the receptionist wouldn't look up, gave her my name and she just got up and walked away. I sat there for 20 minutes while they had a meeting. Finally, a nurse looked up at me and asked if I was okay. I said no, she brought the Doctor to me and the woman came over and condescendingly told me that I had a cold and walked away. After doing my vitals, they said I needed a chest x-ray and EKG. They couldn't get a good read on the EKG. So, they came back in and said go to the hospital and walked out of the room. No explanation just leave. I went home scared and fortunately, my PCP called me back and got a chest x-ray ordered and I received the appropriate medication. They never checked my ears, nose or throat after I was rudely told it was just a cold.

Awful experience! I…read morehad an appt at 9 and was 14 min late so I waited and then scheduled an appt at 10:50. Had a confirmation and everything but the computer system glitched and let me check in kind of but at 11:20 saw it still showed me standby. I explained and showed everything. Finally got in at noon after talking to multiple people and it took 3 sticks to get my blood because of how dehydrated I was. The system is a disaster! Don't ever do walk in but make sure if you do appt it shows up on the screen and don't trust your phone. No one to talk to until someone comes through the door. It's a terrible system. Do not recommend at all.

Would HIGHLY recommend you make an appointment online. I just walked in and it took almost 2 hours!…read moreThey are understaffed and there were lots of sickly people in the waiting room. Plus, they don't even have front desk staff, only AI-ran tablets. So, please make an appointment to skip the hassle. I think my tech's name was Clanise or something along those lines, and she was phenomenal. So patient and a great stick. It's not her fault they're so understaffed.

Walk in for a prescription refill. Receptionist seemed to have a problem with African American…read more There were only two people both seem while we wanted to be registered in. No eye contact when communicating and the lack of urgency for our situation. All the while Dr. was pacing back and forth as if he was busy. The lack of compassion and bed side manners. Go only if you like the ignorance of our non professional know it all youth of today.

This review is specifically for the urgent care service I received on the 30th of March. Having…read morenever been to an urgent care, I can't really compare my experience to anything but I've also heard of co-worker's and friend's experiences in an urgent care situation that sounded way better than my experience here. Being fairly sick and not wanting to drive to Clayton/Richmond Heights area to see my primary care physician, I decided to drive myself to this facility which is only 1.6 miles from home. I came in and was immediately greeted by the woman at the front desk who then asked me what I needed. I told her I've had this cough for a while and I started having a fever 2 nights in a row and wanted to see someone about it. She asked me for my insurance card and an ID then called someone from the back to take my information. From the sound of it, the other woman who was in the back when I came in was training and needed some practice. When you come in, they have a sign that asks you wear a mask if you have a cough. They have a box full of it sitting on the check-in desk so I took one and put it on while I waited for them to check me in. Granted, the woman was still training, it still took a good half an hour to put in all my information and honestly, I didn't like how she asked me some confidential information openly instead of just handing me the paperwork or their ipad to answer these questions. She did hand me the ipad to do 1 medical history page but she openly asked other confidential information. There was no one else in the waiting room for most of my check-in time, however, I still don't think they should ask you some medical history questions openly like they did with me. In fact, one guy came in while I was telling her about my "surgery" which was kind of uncomfortable since I had to tell her what it was instead of just writing it down or typing it into the ipad while another person (who isn't an office personnel or related to me) was within a good hearing distance. Finally, I was made to wait in the exam room. Not a minute later, someone came in to take my vitals. She asked about the medications listed to confirm they were correct and the left the room. About 10 minutes later, she opened the door and asked me loudly if I was currently on a certain medication and left once more. I waited about 45 minutes from the time they took my vitals to when the doctor walked in to the exam room. He asked some questions, did his checks and left... Came back not 3 minutes later to give me some printouts of the services rendered along with the list of prescription. They had called it in to the pharmacy already which was nice. Overall, if I had to go to urgent care again I am more inclined to driving to Kirkwood instead and trying my luck over there. It's been over a week since my visit and my cough did improve and no more fever but I was just not that impressed with this medical facility. The place was clean enough but they could use some training on handling confidential information and patient's medical history.

I had to bring my son to this location for allergy testing. I have to say the ease of being able to…read morepark on the lot and walk directly into the lobby was amazing. No shuffle through a big facility! Once inside we were greeted by a front desk receptionist! Once again a plus. The registration process was pretty pain free and it helped that I was mailed a registration packet weeks prior to the appointment. The waiting area was clean and comfortable and the patient rooms were nice. We didn't wait too long and everything was explained prior to each test!

Major disappointment. Aunt fell and was in pain. Could not get any help on Friday. This is her…read moreregular health care location. We got an appointment on Saturday morning. We were referred downstairs for an x-ray, although signs were pasted all over that the x-ray dept. was closed. We were assured that they were not. Guess what? They were. We had to wait another half an hour to get another referral--a 15 mile trip to another place, which did not do x-rays on Saturday. Although it was still in their posted office hours, we could not reach them, because they had already closed for the day. I asked my aunt if this was typical of their service, and she said, "Yes." I've advised her to find different health care. FYI: We go to a different Mercy Clinic in our home town without this experience. However, this clinic is the living, breathing definition of incompetent. We have an appointment at an urgent care facility.

This is really LabCorp and I hope to get the name changed via yelp!…read more The tech was very personable. She didn't seemed rushed and the stick was painless. She took multiple vials while we chatted and I was done before I knew it. I have gone here before and always had nothing but the best service.

Every time I am in their offices the staff seems very focused on getting the details right. I am…read moresure their customers who rely on DOT drug test compliance for their employees would think this a good thing.