We hired Excel Contractors to build a deck over an existing concrete patio. Elias listened to what we wanted and drew up a plan that fit our wants and needs. From the start to end everyone kept us informed of all aspects of the project. Great communication! The crew was professional was professional and cleaned up every single day. We enjoy our deck daily. We will use Excel Customs for any future needs and highly recommend Excel! read more

Excel Custom Contractors - Custom Deck - General Contractors Near Me - Franklin, Wisconsin

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We had Rob and his team build us a $15k custom privacy fence. It offers no privacy, as the finished product does not match the drawing we approved. The project was completed several months later than promised. Boards are crooked and paint was chipped off the metal toppers. He is refusing to "spend $1000s more" on decking to correct the issue because I won't remove my one star review on Google. Communication throughout the process was like pulling teeth unless a payment was due. The only time he responded promptly was the day I wrote said review, and he only texted me to tell me I was rude. No apologies, no effort to correct the problems with craftsmanship. There's a reason this guy has a list of people suing him-- the circuit court search results say more than I ever could-- he's a con artist, and is pretty darn rude himself! read more

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We engaged Excel Custom Contractor over a year ago, and the experience has been disastrous. The windows were installed incorrectly, leading to numerous leaks, including a severe one that flooded our basement. Despite our repeated inquiries, they failed to address the issue until we notified them that we had contacted our insurance company. Even then, their response was inadequate, and the owner insists that the windows are acceptable. We are extremely dissatisfied with their service and feel deceived. Very unprofessional lack of communication rude and horrible work I would not recommend!!! read more

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5 Stars, Outstanding Custom Builders, They just finished our Pool House, they clearly understood our wants/needs and stayed within our budget. Quality work, Great communication. Unlike many builders that tell you want you want to hear, Excel was always honest made us feel at ease. If you have any doubts, reach out to us anytime. read more

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Excel just finished our patio project. Quality work. Workers were meticulous about every little detail. Numerous compliments from neighbors and friends. Looking forward to many hours of lounging out there. read more

We had gone to State Fair park in 2019 looking for a contractor to make our 1 car garage into a 3 car garage they did all the work for me permits ECT when they brought the plans what there going to do they cleaned area out when finished they did such a good job read more

Excel Custom Contractors - a home in a residential neighborhood - General Contractors Near Me - Franklin, Wisconsin

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March 21, 2019 Amazing is how I would describe our experience with Rob McDonald and the crew of Excel Contractors. In today's fast-paced society, it's difficult to find businesses that still serve their customers with both quality work and a caring attitude. This company really lives up to its name in that Rob and his crew exceeded our expectations and truly Excelled in our finished deck project as well as several other projects we've had them do for us since meeting him at last year's Home Show. Rob was extremely helpful in all phases of the project from the initial planning to suggestions during the project and then finishing on time and within budget. Rob showed us a variety of material options and gave us good suggestions for things within our price range. As with any major project, there were a few glitches, but Rob and his crew were right there to make sure things were done correctly and to our complete satisfaction. His crews were friendly, showed excellent craftsmanship with attention to detail and would clean up the job site at the end of every day - they were great to work with as well. We would highly recommend Rob for any project as he has great character, is honest, reliable, and trustworthy with good communication skills. We not only ended up with a great deck, but a great value from an outstanding company. When Rob says "you'll be happy with the finished project", you can count on Excel Contractors to do everything they can to make that happen. Frank and Wendy of Mequon read more

Rob McDonald and his team were great from the early stages of designing our new deck to completion. No issues with the crew or quality of work. We were given daily updates on what work was done and what to expect the next day. I would highly recommend Excel Custom Contractors, LLC read more

We hired Excel to build a three-season room for us earlier this year. We talked w/ them in late winter and they assured us we would be one of the first projects on their schedule once the weather broke and it would be a 2-3 week project. This led us to expect completion by May at least. We understand the weather last spring was not very cooperative but they did not arrive on the job site to begin demo until the END of May. There was no explanation of why they did not get started until that time. Then they showed up intermittently and finally got everything competed expect the screens/windows by early JULY. We then kept hearing, "Oh it will be a couple of weeks until the windows come in." A couple weeks later it was the same story, "A couple more weeks." By late AUGUST we had had it. We were then informed that their original supplier for the screens/windows went out of business and they had to find a new supplier who, of course, was very busy due to getting a lot more orders as the competitor was out of business. They kept insisting the delay was not their fault. Maybe not, but the complete and utter lack of communication was most certainly their fault. If they would have explained the circumstances as soon as they became aware of them, we would not have been looking out our back door at a half completed room and becoming more and more irate. Finally, at the end of August we were told our screens/windows were on a truck to Wisconsin and they would be installed over Labor Day weekend. We were out of town over the holiday and expected to return to a completed room. Of course not. We were then told some installation hardware was incorrect so they had to obtain the proper parts; but we were not told this until we contacted them to ask what was going on. Our room was not completed until SEPTEMBER 5. Our back yard was unusable for the entire summer! While the finished project is perfectly fine, their lack of communication and inability to take responsibility for the problems leads to a definite 1 star rating. The owner kept repeating, "It's not our fault!" Well, it was not our fault either and some good will on their part (a minor discount perhaps or, at the very least, some communication) to make up for the repeated and ridiculous delays would have went a long way toward smoothing over our irritation. And then, just to demonstrate their disregard for their customers, we received an email asking about getting their final payment just 2 days after completion (give us a chance to use the space and see if any final issues need to be addressed!) AND they emailed again 3 days later! Excuse me, I did mail it, give some time for the mail to arrive! (But believe me I was tempted to wait on the final payment - they made us wait 4 months longer than we should have to get a completed room, why should they not have had to wait a little for the final payment?) read more