As a parts store they're adequate. As a prospective employer, sadly they are slightly bias only…read morehiring bilingual people. No African-Americans, no Asians, no english speaking whites. Applied... they were offering positions below minimum wage. Management on the corporate level is a little out of touch with labor laws. EEOC lawsuit waiting to happen. minimum wage in the State of Washington is $16.66. Applied for all 7 job posting... Crickets is all I heard. Would have been nice to receive a response of being over qualified.

Worst customer service, very very rude staff. One staff member blew up on me when I only asked if I…read morecould return something if possible.

Excellent customer service, this staff will go the extra mile to get you the right part, it may…read moretake a day or two on some things but they'll get it for ya and it will be the correct. Helpful and knowledge staff by with a an additional location in Richland. Nine to Nine has been in Pasco for a many years, give them your business, you'll be glad you did. SUPPORT LOCAL BUSINESS, thank you Nine To Nine I appreciate you.

Don't understand why this place was listed to help me find a mechanic to do my brakes. I did call…read morethem and talk to them and they were anxious to help me find the parts for my brakes, but we're unable to do the work.

Wow this place is isn't good. Three guys working and only one was actually helping the others were…read morein the back talking baseball. I needed some simple help and couldnt get it.. I know this place isn't ace hardware kind of service but they need to step up a tad bit.

After being told by O"Reilly's they did not have the part I needed at 8:30 pm I went down the…read morestreet to AutoZone, who quickly looked up the part and sold it to me. Only trouble was, it was the wrong part. I don't think the guy really cared. I took it back the next day and had a no hassle refund. Cash only.

Great friendly customer assistance! And if they happen to not have what you are looking for, they…read moredirect you to the store to find it!

After calling around the area for a car battery these guys were by far the best priced. So I went…read moreover and checked them out. The customer service I received was top notch and the staff was very knowledgeable. They even came out to the lot and grabbed the old battery so I did not have to. I highly recommend these guys to anyone needing a vehicle battery. You guys rock!!

Don was great. He helped me replace my 6V RV batteries and shared some great knowledge on how to…read morekeep them maintained and protected against the cold weather which destroyed the previous house batteries. Highly recommend. Very professional and great prices.

Sold me a defective heater core that we have had to spend almost $400 to now replace a second time…read more Poor, poor, poor quality control.

I have been in the store 3 times. It is large, well stocked, and very clean! What stands out the…read moremost is normally what I take time to write about on any of my Yelp reviews, the employees! I really really appreciate the fact that they greet you before you have to greet them and they're always so helpful! Everybody I've talked to you and had to ask questions has had a lot of knowledge of the things I needed to know and that's been great. I let my kids go in and get simple things while I wait out front. It helps build confidence and get experience in this sort of thing. I especially appreciate how they help and treat my kids while they are in there! We went to another auto place on this road and they were ignored for 15 minutes. We came here and it was the exact opposite experience! They seem to be engaging and my kids all say that everybody is really really nice. Today Brad and Urcy helped them. Urcy helped them last time as well. The kids felt like they wet helpful, nice and took them right to the products. My kids said, 'they must like kids there!' :-D I drive out of my way to come here and will continue to!

Called, asked for a battery for an older phone, they had it on hand…read more Went in, they replaced it, made sure it was charging properly and that my battery was indeed the problem. Fast and knowledgeable service. Lifetime warranty on a reasonably priced battery.

was referred to Batteries Plus by my insurance company to fix the camera on my Samsung Galaxy S25…read moreUltra, and this turned into a 3-month nightmare. I first went in on January 12th and was told the repair would take about 2 hours. Not only wasn't it done on time, but the technician damaged the back of my phone. I was also told the camera had been replaced--which was not true, because the same issue came back shortly after. From there, it was constant delays and mistakes: * Wrong camera part ordered (twice) * Multiple appointments where nothing was fixed * Weeks of waiting with no resolution Now, after all of this, they're telling me my warranty expired, so I have to pay out of pocket--even though I brought the phone in back in January and they had three months to fix it. At one point they said they'd fix it as a courtesy, but when I came in on April 26th, they refused unless I paid. This wasn't my fault--I followed their process every step of the way. The lack of accountability, poor communication, and repeated errors made this one of the worst service experiences I've had. If I could give zero stars, I would.

Excellent customer service and top of the line quality work. Several years back I took my Toyota…read moreTundra into Mike and he completely redid the bed of my truck making it look like a brand new truck. Last year I sold that Tundra and upgraded to a diesel truck however the previous line-x installer in Montana did an average job and I had peeling and bubbling on the tailgate. I recently took my truck over to Mike for him to look at it without asking any questions Mike took my tailgate off my truck took it back into the shop and told me he to come back in an hour. Came back one hour later and had brand new line-x on my tailgate. These guys are fantastic and I would definitely recommend them if you are looking at protecting your truck bed and tailgate.

A service where they actually start when they say they will and charge what they say they will…read more Very courteous and professional staff. Work was flawless. Absolutely no negatives for me.

My wife and I have been here a couple times. Last time I came I brought a Honda CRV... 70k miles…read morethey said I needed the transmission flushed. Welp 2 months later the CRT blows. Fast forward 6 months... to I have a 2019 terrain now need new rear brakes it was a no brainer. I take it in they then said my front rotors were warped and my steering wheel was shaking... they charged me $1517 for 4 brake pads and rotors. Didn't list OEM parts or anything. This place is a gouge worse than dealership prices. Stay far away. They straight up robbed me. I'll be reporting them to the attorney general and BBB.

Had my car TOWED in, was told they couldn't figure out what was wrong. Refilled the AC and was…read morecharged $900+ for nothing but the AC being filled as any work/result. Drove the car two days for it to break down again. Once again had it towed here. Yet again was told they did nothing but drive it around but it was ready to pick up. They wanted to charge us $30+ for the gas THEY put in to drive it around after already charging $900 for no solution. They had the car 4 DAYS! Was basically told they would keep our car from us until the $30 was paid. Overall feel robbed, issue is still not resolved, paid for towing multiple times to this place, only picked them because they had good reviews and out of all the mechanics we have been to this is by far the worst as far as any effort and just charging you for no work to be done. Please take your car to someone else who cares about their customers and actually fixing the problem. Super disappointed/pissed.

Top notch service. This is the only place I will go to, for repair and maintenance…read moreof my vehicle.

Thanks to Nate, Tom, and the crew my Volkswagen dune buggy is on the road again. Before they got…read moreahold of it the only way to make it move was with a tow truck. They do great work, are very friendly and are a pleasure to work with.