These guys are great. I work for a carpet cleaning/restoration company in Austin Tx. I was visiting…read moremy family here in Lansing. My mom needed her carpets cleaned for the holidays. Rook and Emma came on a Saturday and were polite, fast, and did a great job. They are fair with their pricing and the equipment they used was top of the line. I would highly recommend them. Two thumbs up.

We had an appointment window from 8-1. We were called telling us they would be here at 1:30. They…read morearrived at 2. We were scheduled for a 15x20 living room carpet, basement stairs, 15x20 carpeted basement, 5x7 area rug and 2 runners to be cleaned. They sprayed some orange scented cleaner that took our breath away and we had to wear KN95 masks and my husband actually had to go outside and sit on the front porch. As I stated they pulled in the driveway at 2:00 and left our front door at 2:47. (47 total minutes). Needless to say the stains are still where I pointed them out to the cleaner. We were informed to wait for 24-48 hours for the carpets to dry. I phoned Modernistic and Lexie was kind enough to try to find a crew that could come out this evening but was unsuccessful. She offered a couple options tomorrow, more sitting around waiting for the 8-11 or 1-4 windows and I declined because I do not want to wait an additional day for the carpet to dry out. I used Modernistic in the past but unfortunately will not in the future. The smell is throughout the house and takes your breath away and the carpets are definitely not clean. I appreciate the offer of a new crew tomorrow but think I should be entitled to at least a partial refund.

If I could give them a zero I would, called them January 20th, 2025 and they sent.a Joe out here…read morefor a clogged drain pipe. Joe came out here and supposedly snaked out my pipe, first through the clean out and he stayed he had gotten all the way through to the septic tank and that my septic tank needed to be pumped and that was the reasonf or my bathroom flooding so I paid Joe $400 after explaining to him that my septic tank had already been pumped not even 3 months ago however I didn't question it thinking maybe the drain field had been messed up since then so I then called and paid someone $400 to come and empty a near empty septic tank which was not the problem like I had already told him so I called and spoke with Connie about the frustration on my end. Connie then sent him out here a second time, this time he decided to snake through the toilet, Joe did not have the tools needed to do this even and his snake was too big to fit so my neighbor brought his tools down to my house for the guy to use and he took the end of of his snake to try to make it fit and it did but that made it basically just a wire going through the toilet pipes, so he wraps up after doing that and leaves the second time. The very next day our bathroom is STILL flooding remind you we are now $1000 into this with young children walking around our house. So my fiance decided to take matters into his own hands and we go and buy an industrial snake we try to snake it out ourselves and that doesn't work because it didn't seem long enough so we then DIG up the pipe in the backyard near the septic tank and there we find a rubber fitting, so we open up the rubber fitting and low and behold there is a giant clog!! So I call back to speak with Connie and explain to her what is going on and how we have pictures and videos of us unclogging it ourselves and that we would like a refund, they stated they snaked all the way through to the septic tank, someone please tell me how they could've possibly snaked all the way through the pipe to the septic tank and there was still a giant clog but that they would launch and investigation and call us the following week. I waited and that week passed with no phone call so I called back today February 18th, 2025 to find out the status of the investigation and Connie is very very rude and does not even remember me when I first call, some investigation huh? I tell her we will be contacting the news station and an attorney to get our money back and Connie starts yelling not to threaten her company and informing me they are no longer an option for me when I need help like I would ever use their services again considering the terrible service I received and not to mention paying for a service that I did NOT receive nor was it close to what I paid for!! Worst decision I ever made was to pick up the phone and call Roto Rooters I have always used Grimes and from here on out I always will but I was trying to save a little money and they were a little cheaper but I ended up spending more because of everything that happened anyway and I guess it is true, you get what you pay for!!! Terrible service and I would never recommend them to anyone let alone try to use their services again.

scam from the beginning don't call them all about the money did not fix the problem, still charged…read more300. for nothing!

We referred this company to our client and she came out on the same day. The customer called us to…read morelet us know what a great job they did! Great service and quick response time.

I am 85 years old and I need constant medical care. Gateway Restoration Chelsea put a lien on my…read morehouse for work that they never did. They know that I am trying to sell my house and now I cannot. I am very upset.

If I could rate a 0 I would. This man did a remediation on our home in 2017 that almost cost our…read morelives. He used chemicals that damaged my children's health as well as the home. If I could do it over again I would have sued him. I still have the report and the text message he sent stating he added Febreeze to the incapsulate. Along with febreeze he used shockwave and IAQ 6000. Google IAQ dangers...if you are considering this company PLEASE do your research. The house is still off gassing these chemicals and we had to leave years ago. My childten both have damaged immune systems. Criminal!!!

From the owner: Mold Remediation and testing. We can solve your Mold issues quickly and affordable.read more

Great customer service. Finished the job quickly, efficiently and it looked new after they were…read moredone. Jeff is very knowledgeable. I would highly recommend.

Had my carpet shampooed today, great work all the way around, highly recommend this company, fast…read morescheduling, great work, my carpet looks awesome! Will be calling you again

I scheduled the appointment online yesterday and the appointment was for today. Keegan showed up…read moreduring time frame scheduled and he did a wonderful job. He explained what he was scheduled to do and how long it would take prior to starting. I would schedule Stanley Steamer again. Carpet looks excellent.

I spoke to the lady on the phone to schedule service. I use them over a dozen times in the past 15…read moreyears Great job they do. The lady on the phone this time told me I wasn't in her area and that they have a new computer program and they can't schedule me. Awful awful customer service. Ask to talk to a manager and she said she was it. Ugh

Chris has not built the house of my dreams butof his own, he's still not replaced my kitchen…read morecupboards with the glass cupboards I requested, hasn't put in my keyless entry, tried tobuyunfished cupboards so he could charge me to paint them, while the finished cupboards were cheaper, omitted the offer for free installation with cupboards purchase. Left chunks of construction costs out of his budget, and wroteis budget to fill the maximum. We saved $22,000 on windows, when I bought $3,000 worth of tile said my purchase was not ordered properly, and he was being yelled at for budget constraints, also my purchase would take us "exceedingly" over budget. When he didn't know my husband and I were paying for the home and neither of us had yelled at him.

From the owner: Prominent Design & Build Inc. provides contracting, new construction, remodels and additions, and…read morerestoration to the Jackson, MI area.