I had my basement flooded with about 3 inches of water. United property restoration did a great…read morejob. If anyone ask I would definitely recommend them.

If I could give them a zero I would, called them January 20th, 2025 and they sent.a Joe out here…read morefor a clogged drain pipe. Joe came out here and supposedly snaked out my pipe, first through the clean out and he stayed he had gotten all the way through to the septic tank and that my septic tank needed to be pumped and that was the reasonf or my bathroom flooding so I paid Joe $400 after explaining to him that my septic tank had already been pumped not even 3 months ago however I didn't question it thinking maybe the drain field had been messed up since then so I then called and paid someone $400 to come and empty a near empty septic tank which was not the problem like I had already told him so I called and spoke with Connie about the frustration on my end. Connie then sent him out here a second time, this time he decided to snake through the toilet, Joe did not have the tools needed to do this even and his snake was too big to fit so my neighbor brought his tools down to my house for the guy to use and he took the end of of his snake to try to make it fit and it did but that made it basically just a wire going through the toilet pipes, so he wraps up after doing that and leaves the second time. The very next day our bathroom is STILL flooding remind you we are now $1000 into this with young children walking around our house. So my fiance decided to take matters into his own hands and we go and buy an industrial snake we try to snake it out ourselves and that doesn't work because it didn't seem long enough so we then DIG up the pipe in the backyard near the septic tank and there we find a rubber fitting, so we open up the rubber fitting and low and behold there is a giant clog!! So I call back to speak with Connie and explain to her what is going on and how we have pictures and videos of us unclogging it ourselves and that we would like a refund, they stated they snaked all the way through to the septic tank, someone please tell me how they could've possibly snaked all the way through the pipe to the septic tank and there was still a giant clog but that they would launch and investigation and call us the following week. I waited and that week passed with no phone call so I called back today February 18th, 2025 to find out the status of the investigation and Connie is very very rude and does not even remember me when I first call, some investigation huh? I tell her we will be contacting the news station and an attorney to get our money back and Connie starts yelling not to threaten her company and informing me they are no longer an option for me when I need help like I would ever use their services again considering the terrible service I received and not to mention paying for a service that I did NOT receive nor was it close to what I paid for!! Worst decision I ever made was to pick up the phone and call Roto Rooters I have always used Grimes and from here on out I always will but I was trying to save a little money and they were a little cheaper but I ended up spending more because of everything that happened anyway and I guess it is true, you get what you pay for!!! Terrible service and I would never recommend them to anyone let alone try to use their services again.

scam from the beginning don't call them all about the money did not fix the problem, still charged…read more300. for nothing!

Great customer service. Finished the job quickly, efficiently and it looked new after they were…read moredone. Jeff is very knowledgeable. I would highly recommend.

Had my carpet shampooed today, great work all the way around, highly recommend this company, fast…read morescheduling, great work, my carpet looks awesome! Will be calling you again