I have lived at Carlton apartments for about 11 years and there has been new management…read more I had an issue with Stacy in the beginning! I broke up with my fiancé and wanted to take over the lease and she assume I had poor credit! She was real QUIET when she found out I was in the 800 club. Her apology should have been LOUD as her DISRESPECT! I highly don't recommend residency at the Carlton apartments. They don't keep up with anything! All inquiries fall on DEAF ears! I have pictures of black mold in the bathroom ceiling and underneath the kitchen sink. If you call them they half ass fix the solution. They paint over BLACK MOLD to cover things up. Next step for me to report them to NJ Department of Community Affairs. I recently asked for a new refrigerator and someone was moving out and they gave it to me without cleaning it out and remind you it's COVID and the refrigerator they gave me was worst than the one I complained about. The only positive thing about the complex that it is a safe and comfortable environment but the management does not fix anything! Don't let me start on how disgusting the laundry rooms are Don't walk....RUN away from this place.

On the day I signed my lease, I was asked to leave a review, so here's my experience at the Carlton…read morewhere I pay $2,000 a month for a renovated unit in under 4100 characters. On move-in day, I noticed various issues: brown marks on the trim throughout the unit from the stain applied to the floors, dirty and unpainted windows, unresponsive thermostat, faulty washer, slow bathroom sink drain, unfinished bedroom closets, broken blinds, and more. Not the best first impression, but I was hopeful. Over my first weekend the lights would sometimes flicker, I discovered there's only one port in the entire unit for the internet router and it's at the far end of the unit in the bedroom, dust and wood shavings poured from the microwave vent on its first use, and the smell of the stain on the floors was almost overwhelming. I sent management an email on Sunday highlighting what I enjoyed about the property and made note of all the issues I've listed so far. The problems persisted after multiple maintenance visits. The most significant issue was the non-functional in-unit laundry, the sole feature of the renovated unit. By this point it had been a week and other than now having paint on my floor not much had changed. I followed up with management and included photos of the unit. I also requested a rent reduction until the laundry was fixed and even offered to finish the painting myself. Management sent over a bottle of paint and a brush. I attempted some painting myself but encountered further issues with the unit, including the kitchen sink leaking water next to an outlet and the stacked laundry units tipping over after one of maintenance's attempts at getting it started. When I took a photo of the laundry unit after it fell out of the closet onto the floor and showed it to management in-person, I overheard maintenance on the phone joking about how, "they're supposed to do that" and "it's just gravity." I personally did not find these jokes funny or appropriate considering the safety risk that it could have been to me or my dog. After escalating the situation to the regional manager, an inspection was finally conducted. They repeatedly praised maintenance for their work and provided a variety of explanations for why the unit is the way that it is, but promised me that this was not the norm for JCM and that the issues would be resolved asap. Two maintenance visits later and other than spray painted windows and fixed sinks the unit was mostly the same. After the second maintenance visit I watched a live feed from my security camera as management entered my unit with a member of maintenance and bad-mouthing me in my own living room. I sent videos to upper management of the state of my unit after the "completed" repairs, and I was told it's unfortunate I still feel underwhelmed about my apartment. They offered to send maintenance back again if I marked where I wanted them to paint with tape but warned that the next inspection would be the last. In the end, I decided to drop the matter as I could no longer afford to take more time off work to accommodate their schedule. 18 days into my lease and I finally now have a functioning washing machine, yet management has repeatedly ignored my request to adjust the first 17 days of my lease without it. In my opinion, if even the most basic inspection was done prior to my move-in date all of these issues could have easily been resolved in the weeks between my application being approved and signing the lease. I highly do not recommend The Carlton or any JCM managed properties. The buildings are old, management is unprofessional, and the half-finished paint job tells me they do not perform even the most basic of inspections and maintenance before leasing out units for $2,000. I can only give this property two stars. One for a roof, running water, electricity, and basic kitchen appliances. And one for the dog park.

Amazing place to live. Excellent customer service (Pat makes everyone feel like a part of the…read morefamily). Maintenance is the most honest, reliable, and helpful I've come across in the past 5 years. The rooms are fantastic, with great size, for a reasonable price. The place is always kept clean and up to standards. I would recommend renting here to anyone! This will be the place I rent from and make my home until I save money to buy my own place. Happy to call it my home!

I moved into Scudder Falls 6 months ago and have nothing but good things to say about management,…read moremaintenance and the complex itself. The units are a great size for the price. The buildings were built in the 60's but are well maintained and updated. My unit was recently updated before I took possession and I believe they are doing the same for all turnovers. The exterior is very well cared for and updated and modernized as needed. The complex is fairly quiet inside and out. The community looks out for each other and everyone seems very nice, friendly and respectful of each others space. There's plenty of parking and the grounds are all kept very well. The shared laundry room is usually available because there aren't many units in the buildings and are kept well. If you enjoy the outdoors, there's large trees on and surrounding the property. The Delaware/Raritan Canal trail is right behind the property which just a mile north is the Scudder Falls park where you can enjoy a beautiful, relaxing view of the Delaware River. During Fall, the change in leaves were an amazing experience on my daily walks. Annette runs the property and she was so helpful right from the start. Whether it's a formality or if there happens to be any issues, she always makes herself available to answer your calls and to help get things resolved. She's professional but even more friendly and helpful in all ways. I once needed help with getting onboarded with a new work-from-home job and needed a witness to confirm it was me and she went well out of her way to help me with the process. She is great at her role and she shows pride in the work that she does. The maintenance crew is always there to do repairs when needed and they are always courteous when working. There is a process though the renters portal to schedule any repairs and in my experience the work was done by the next day. They work around your schedule and what you're comfortable with, whether you prefer to be present or not. They are trustworthy and will make sure the job gets done right and to your satisfaction. They too are very friendly and professional in their work. If you're looking for a nice and quiet place to call home, I highly recommend coming to Scudder Falls!

Deleware Apartments is really inconvenient, as soon as you get the keys to your new place you…read moreshould receive your mail key right away not 3 weeks later, also the new places that were renovated had broken kitchen cabinets and bathroom sinks and they take forever to get them to fix any thing, there were tons of scratches on the floor, also there in unit laundry rooms are awful none of the machines ever work, we have to go to a laundry mat every time we do our laundry. Not a fan of this place and just moved in the beginning of July, as much as we are paying you would think you'd get better service.

This is a very lovely community. I moved here in 2017 after looking at many other apartments in the…read morearea. None compared. The Edge offered newly renovated units with very nice amenities, honestly, it was like moving into a hotel! Management made me feel comfortable and the leasing process was easy; Barb is in charge of leasing, she listened to what I needed and found me a quiet unit. I originally moved into a one bedroom, however, a year later, when I needed more room, Barb found me a larger newly renovated unit. If you're going to check out The Edge, talk to Barb for sure. Working from home during COVID was fine here. The pool was available by registration only, which was not a problem. Neighbors are very friendly too. The grounds are kept clean, there are a couple of dog runs and the club house is gorgeous! (It closed during COVID but I think it reopened recently.) Anytime there was an issue, Maintenance was on it ASAP; Dave takes care of much of the maintenance and he is great. If you are looking for a great apartment complex, check out The Edge, talk with Barb in leasing and I think you will like it here.

I would just like to say that The Edge at Yardley is a one of a kind!! I absolutely love this…read morecommunity and all that they do for their residents. The maintenance lead Dave is awesome and is on top of things. He is so helpful and kind and your problems (if any) are his and he will fix things ASAP. Barbara and Lisa in the office are wonderful ladies. They are quick with responses and so sweet. Everyone resident in the community are so nice and respectful. I love it here!

What is there not to say about Stewards Crossings??? Let me just say this...The staff Natasha,…read moreEric, Yasiel & the grounds keepers are all professional and customer Service driven!!!!! Management continues to go above and beyond to address the concerns and needs of our community. I feel like I am apart of a family not just a rental apartment. The grounds are breathtaking like an oais. The property is clean and well kept. I especially love the flowers and greenery in the spring & summer. I would like to give a special shout out to maintainance... with out you none of this would be possible!!! Thanks for always staying on top of my request I will be renewing my lease!!!! Great Job Sttewards Crossings

Overall TERRIBLE, I miss Berkshire. The manager is extremely rude and has ZERO communication skills.read more

Back again! Come home to notice on door saying trash costs are going up bc of tenants…read more Ok. So, I'm tired of dodging bees (yes, stung by bees because the trash compactor was full.) so, tenants bring their trash to the dumpster but can't put it INTO the dumpster. Our cost for trash is going up because of tenants? It wasn't removing the trash dumpsters and getting one for an entire development? Pass the cost onto us? Approached whatever her name is at the leasing office and say, tired of getting stung by bees. What do bees have to do with anything? "I was stung bc of all the shit sitting around the dumpster." "That's why we wrote the letter." The compactor is FULL! Shall I bring the trash down to your home? Or should I bring it back to my house. Sense. They are ill equipped for logical anything. I would have liked my ceilings painted as I requested. (Over 5 years ago...after the ceilings were reinforced, spackled, and left unpainted!) This place is a trash heap they created and then blame tenants for their lack of ownership of a situation. Enjoy the photo of having to clear rain water from my dryer exhaust

Bait and switch experience from the start of my lease. Nothing about the inside of these…read moreapartments is "luxury". What the other reviews mention is 100% my experience as well. The maintenance team was the only positive thing about living here. I truly feel sorry for them having to try to maintain these awful "cheap" so called apartments. The rents go up every year and the utilities are based on occupancy and go up frequently. There are no separate meters for actual usage so you pay whatever management says you pay. Garbage bins are always full, drafty apartments, cold downstairs, hot upstairs because they are not properly insulated. There are gaps in the door frame and around HVAC unit and you can see daylight allowing bugs to come in. Sidewalks flood every time it rains . Management promised to have this addressed and fixed for many years and finally fixed 1/2 of the the sidewalk in our building but the other half of the tenants still had flooded sidewalks.

Excellent response time. I also want to thank the service techs. The community management team did…read morea stellar job keeping us informed about the power outage that led to this issue. Thank you everyone and keep up the SUPERIOR Customer Service Nick

Thank you for handling the fan installation. it makes a big difference in feel of the apartment…read more Good work team!

I would like to express my appreciation to Daniel and Ms. Dee, they I have been very active in…read morehelping me get an apartment. I love the neighborhood, and the amenities. I recommend anyone to apply to Eastgate Apartments if they would like to live in a safe, family oriented area.

This apartment property is totally uninterested in having you live there. They will not keep…read moreappointments you make with them to view apartments, and they are unapologetic and unprofessional on the phone. I tried to have an apartment shown to me months ago, and I was told that because they didn't know if they'd have an open apartment for when I needed it, that he ( the owner?) wasn't going show to me any other unit -- this was at another complex they manage(Highgate). Take your business elsewhere.