Review update: I received 8 laser hair removal services here and after my last treatment they decided to take it upon themselves to charge my debit card on file for a tip. The charge was $5, and while not a lot, it leaves me very uneasy that they have my card on file and feel that they can just "add a tip" whenever they feel like it. After my previous 7 services, no additional tip was added without asking. When asked if I wanted to tip, I would, but to just add it without asking doesn't sit well with me. I feel like this is a shady business practice and has left me questioning if I want to continue to do business with their sister location where I get my monthly facials and chemical peels. I have called and asked them what the charge was for and asked what they can do. I am waiting for a call back. read more

I bought a Groupon for one of their laser hair removal services. You can set your appointments through their website which makes it so much easier and there's no need to call and talk to anyone. They do take your credit card information on when you make the appointment because no shows are charged $25. You really don't have any excuse to not cancel 24 hours before the appointment because they send you a confirmation email when you book the appointment and then one 2 days before the appointment. Anyway, when you arrive, check in with the receptionist. I've never had to wait more than 5 mins. Once they take you in, the session takes less than 3 mins and then you're in pain and are in search of someone to kick in the junk. The place is located in the back of the strip behind Bodeli Sushi Restaurant. read more

On Saturday 11/25/17 I was on the schedule for a laser hair removal session at 1 pm. I was on my way to Franklin when I missed an exit I should have taken on the interstate. I have never been late to an appointment with Evolve, but assumed they had a 15 minute grace period. To confirm this, I called Evolve around 12:40 pm and told them I have been delayed 10 to 15 minutes late at the most -- I received confirmation that it was fine. I arrived at 1:12 pm and long-story made short: the receptionist tells me that I cannot be seen today. I had to reschedule for 2 weeks from that day which means I most likely missed a hair growth cycle and will need to purchase another 6 session treatment to achieve the results I want. UPDATE: 11/26/17 I was contacted shortly after my post by Evolve's CEO, Mr. Billingsley. He was very kind and resolved my issues. read more

The facility is beautiful however the customer service is beyond horrible. I've called numerous times and have yet to get a call back.

I decided to give this salon another chance after the owner reached out to me with an offer. I'm so glad I did! Kaila is absolutely amazing. Best facial I have ever had! She even took about 30 extra minutes to go over skin care products and routines to help my skin issues. I will definitely be scheduling my next appointment soon! read more

Do not sign a contract - it won't be honored. They changed the terms of the contract and did not tell me nor did they offer an explanation after repeated attempts to contact the office staff. Front desk staff is not friendly or helpful. After Jamie left, this place has gone from ok to awful. Very dissatisfied with overall experience. I already spoke to the patient concierge and attempted multiple times to get resolution before posting this review. This 2+ year faithful customer is going to find somewhere with friendly, helpful front desk staff and honors commitments. read more

Amanda has been the BEST for facials, derma planing and micro needling. She is wonderful at explaining what she thinks your skin needs and is so sweet! read more

When I went to my first session I wasn't sure what to expect but everyone was so warm and welcoming! Not to mention they do a fabulous job. I love my results and can't wait to see more! read more

The staff are very friendly and knowledgeable! Atmosphere is awesome! So many great services and products with reasonable prices! I absolutely love then and will continue to go the for all of my needs!!! read more

This place is great! The staff is very friendly and efficient. The wait time is minimal...about five minutes at the most. They welcome walk-ins for things like the B-12 shots, but keep in mind you might have to wait a bit on Thursdays when there's only one person available to give the shot. They also close for lunch each afternoon. The flexibility to schedule and cancel appointments online is nice. They are great about sending a confirmation email after scheduling & a reminder email a couple days before. They will also text this to you if you'd like. read more

I love this place!!! So glad I found them. Staff is awesome, always happy to see me. They offer so many different options, and they are ready to answer any questions I may have. read more

Horrible customer service! Do not go here!! I initially got a 6 session laser treatment a couple of years ago, but still need touch-ups since the initial treatment did not work. I was told that I can come back anytime for $30 for a small area touch up. I've completed a few touch up sessions but was informed today that I was going to get charged $99 this time (instead of 30) for a one time treatment since it has been more than a year since my last treatment. Mind you, it is super hard to get an appointment. I told them what I was told originally about the 30 touch ups but was told by manager that their policy changed a year ago. I told him that if he wanted to retain me as a customer, that they need to make an exception since that was the original term that I was told (there is a current groupon for $80 for 6 sessions down the street!!). He basically just said that I will have to pay the $99. I told the manager (Nathan) a piece of my mind about my dissatisfaction as a customer, and he basically just shrugged off like he didn't care and that they are in the process of not accepting groupons.. to be honest, I got a snobbish vibe and felt that I was being "weeded out". I'm never going back to Evolve (I think that they are in the process of renaming and rebranding so beware!!) Oh and I waited 45 minutes to be told that they will charge be $99 for a touch up that literally takes 3-5 minutes. I could have left earlier if they initially told me when I first walked in. So disappointed since principles matter to me with businesses. read more

Can't get their scheduling correct. I travel about 40 minutes to get service done and have been told 2x the wrong times to come in. Tried speaking to management and they never called me back. read more

I've been going to Evolve for years for my skin care needs. They have an excellent selection of products, and the staff is knowledgeable about what is best for my skin. They provide a wide range of services, and I've liked every provider that I've ever had. It's always a good experience. read more

Had my very first laser treatment done here. The tech, jessica, made me 147% comfortable. From the first minute she was just chatting & addressing things I was too afraid to ask. I'm thankful to have had her. It was super quick. Great job!! read more

I have been here several times for different services. The waits are Loooongggg and if you go use the bathroom, everyone is just sitting around, so I'm always like "what is the delay all about, I'm on my lunch break"! Very frustrating. I kept giving them another try but not anymore- the last time I will ever be back is when the owner or manager, I think he said his name was Curtis, was put on the phone with me after requesting clarification on a groupon. I was so disgusted and appalled at his attitude and the words that came out of his mouth!! The first thing he said without even greeting or listening was, let me put this so even you understand". He is very sarcastic and unprofessional. And it was worse from that point on. I would never recommend this facility. There are so many other options and I will definitely send all of my money into the competition's pockets! read more

I would not suggest going here. The people do not make you feel wanted. They did not even have the correct equipment to complete my laser treatment. They did not have a razor. You can definitely spend your money more wisely at other places. read more

I purchased 2 groupons and gave one as a gift. We are new to Franklin and thought we would give this a try... I called for an appointment and couldn't find a time for both of us for at least a month, so we went with separate appointments two weeks out. The night before I looked to see if the groupon was there and the only place I found anything was under the My Gift tab and was only a receipt of purchase. It already showed up on our credit card bill. I sent an email stating this. I received a text with a link to the app. hmmm, already on my phone and the easiest way to show groupons. One of us goes to the appointment and Evolve would not let him take the appointment until the groupon was able to be redeemed. He callled me and said that would not let him take the appointment without the groupon. I called Groupon and received the codes. They told him that that they were is not valid and that he no longer had time to get the service done. I called Groupon one more time, of course my place of employment was not happy, yet again about the problem with redeeming the groupon. I was sent the link to the groupons via email. I called Evolve and they told me it was too late because an hour had pasted by and they were very busy! I asked to talk with the manager and Curtis came on the line. I explained the situation and he interrupted me several times and then said, "it's like going to Outback and not having the gift card"... Ok, fair atatement... However, I asked that if someone comes in for an appointment do you ask for payment before services are rendered? No..... So I asked, while we were trying to get this matter retified, he could have had this service and he replied... YES. This is not a ghetto place and wonder why the concern because if the groupon was not produced he would have paid for the service at the posted price. I guess having new customers was not something they were particularly interested as he told me how busy they were. I was at work and never raised my voice or said anything rude.... Where was the customer service? I get that the issue was Groupon and not there's, but if it wasn't for Groupon you wouldn't have us as new customers. read more

What an AMAZING experience I had at Evolve Laser, Aesthetic an Skincare Center! I went in for Botox and found the atmosphere incredible, relaxing and, most of all, extremely professional. Erin, who performed my procedure, is an absolutely warm, caring and very talented professional who explained the procedure thoroughly. I couldn't be any more pleased with the service and, only after a few days, I have INCREDIBLE RESULTS! If you're searching for a service provider look no further! I can't wait to visit again very soon for other services. Again, THANK YOU for an AMAZING experience! read more

BEWARE! I was a client initially at Skinsation in Goodlettsville (sister facility) was pleased with services for about a year and even signed up for membership--then they started abruptly losing technicians repeatedly and my appointments would be cancelled or they would ask me if I could drive 30+ miles down to Franklin to have services performed. Services provided became extremely hot and miss. When I signed up for $100/Mo membership I was fine paying that for the services I had been receiving however having a tight schedule and being asked to drive all over and possibly having sub-par services provided became extremely frustrating... I tried to work with technicians to clearly communicate what I felt needed to be performed more thoroughly however it ended up just being a waste of time. I was charged HUNDREDS of dollars over months trying to get account resolved and kept getting emails back saying they were sorry but they were looking into account. In addition to membership issue I had purchased additional services on promotion via PayPal, etc that they kept losing from my account... One manager was helpful whenever I could get ahold of her however at most recent visit while they were telling me my services may have expired from account and I reiterated policy that manager at time had told me they said "Yes, well she did a lot of things that were unethical" and that she was no longer employed there. Supremely frustrated with experience with this place... Huge amount of money, time wasted and agrravation--I gave up on ever getting any resolution with them, only so much you can go in circles with place. read more

I wish I could give them zero stars because we received zero service. We arrived a few minutes prior to the appointment to discover that, contrary to their website, they no longer do hair removal for minors. My 16-year-old daughter has never had a problem getting service before, but we were told that they changed their policy and haven't updated their website yet. Unfortunately, we had already paid for the service - taken time off of school and work - and driven an hour to get there. It's a week later and we still haven't received our refund. read more

Horrible customer service! I have called two days in a row to schedule an appointment. Each time the receptionist who answers the phone says they are not allowed to schedule a service. However, they will pass along my information and someone will call me back the next day. I have yet to receive a call back. Why can someone not call me back that day? Why do I have to call everyday in hopes of getting someone on the phone to schedule a prepaid service? read more

Jessica and Jamie are absolutely wonderful estheticians--very friendly and skilled. I am satisfied with the equipment and the results I have received as well. They also recently got new office staff which are very friendly. read more

This is a disreputable spa. They presell service packages then make it extremely difficult to schedule time to have the services performed. I live over an hour away and called to confirm my appointment the morning of only to be told when h arrived that everyone in the office was out with tbs flu. read more

I had my very first Photofacial done there last week and it has changed my life! My rosacea is much less noticeable and my skin is so smooth and healthy looking! I love this place! read more

I purchase product thru paypal and tried to set up an appointment. The girl wanted a credit card. I gave her my visa # and her computer wouldn't accept that type card. WHAT!!! Who doesn't take visa. So she tells me she can't set up the appointment without a card. First off there is plenty of money in the account. I feel like she didn't put something in right. Second of all I have already paid for the service. I tried to set up an appointment when they were having Mothers Day specials. I couldn't get thru to even get an appointment at that time. I don't know why I keep wasting my time. My last attempt. read more

Very cold reception desk.. no smiles... even when I was greeted.. I heard one of the receptionist say as I was walking out the door "she must not really want to get help". Something on that line... I gave one star only because I had to.. read more

Had a great experience with Jamie today. She is really knowledgeable and always makes me look great. I also got my daughter's friend 30 minute facial for her birthday. Great gift for a 14 year old!! read more

I bought the Groupon for the Microderm. Mind you normal price for microderm is $75 and I paid around $39. It took less then 10 minutes and the tech. did not even go over my entire face. I could barely feel any suction and there was for sure no crystal residue after. I will never ever go back to this place. Maybe the injections are better but for sure not the microderm abrasion. read more

I first went to Evolve in 2012 and had a great experience. This morning I went back after two years and it was just as wonderful. It is still a very nice and pretty office space. The staff makes you feel welcome. I saw Jaime who is their nurse, and she was so pleasant. She was informative and really wanted to help. The appointment was very quick and easy. I definitely recommend Evolve. read more

Always very friendly, and your skin feels so soft after the they done ..Melissa gives the best facials , Jamie is always happy smiling as she gives you your B 12 shots . Had the electrolysis done and luckily for me, it was effective after 1 visit. They are a busy office, so it is best to make an appointment.. read more

Easy to call or set up appt. online I love the photo facials... great results great deal! The Tech is very sweet and helpful.

I'm not sure how this place stays in business. Most (not all,there is a RN there that is professional) of their staff is rude. I showed up for an appt. and had even received an email confirmation of the day and time, only to be told that I was scheduled for another time. The first time I had a laser treatment on my face, I was not aware that the staff/tech was supposed to provide me with protective goggles--I only learned this at my second appt. when another staff member provided me with a pair! Take your business elsewhere!! read more

I went for weight management purposes, and I was impressed. The office is nice, and the receptionist and nurse I spoke to were very friendly (not sure of her name, but it was a female). I did not feel judged for being there, as I experienced once before at Medical Weight Loss of Cool Springs. I was also very impressed by the prices, and that a trip to the pharmacy would not be necessary afterwards (also the case at MWLCS) as the weight loss aids are issued in the office--that in particular was a lovely surprise. Highly recommended, but I wouldn't suggest going at lunch or 30 minutes prior to closing as I understand it gets quite crowded. read more

I hate to admit that I continue to need help with weight loss. With that being said, I appreciate having Evolve help with that. They are able to help with that. They are fast and efficient, and I love the ease and convenience of the office. The staff is always friendly and accommodating. read more

I worked with Ashley Brinson during my time at Evolve. She is great and definitely goes above and beyond to make sure you get the most out of your experience at Evolve. Would high recommend her. read more

Following a charged fee error from Evolve, they quickly and efficiently reversed the charge. I am very happy with the way Evolve handled the situation. I am looking forward to my service tomorrow. read more

I've been a customer of Evolve for about 3 years now- there was a brief period of time that I thought I probably would not continue to do business with them- I'm so glad that I changed my mind on that. After a small change of staffing the entire feel of the place changed and so did my attitude and also the opinion of several friends. I cannot say enough good things about this place now. I get photo facials from Jessica and LOVE LOVE LOVE her. Matt, the owner, is absolutely amazing in making sure that his customers have good experiences. From the moment you walk in you're treated with a smile at the front desk and made to feel comfortable. Thank you guys for having GREAT CUSTOMER appreciation and for running super specials. Any negative reviews I've seen have been older ones- I definitely want to give a positive shout out bc Evolve is awesome! -Shannon ;) read more

It used to be awesome, but it's so hard to get an appointment now. I have gone over a month on my phentemine because I can't schedule anything. read more

One of my friends from the office wanted to try Botox and got a Groupon for Evolve. Made the appointment 3 weeks ago. Today I drive to Brentwood with her and we show up and they say the FedEx with the Botox is late and we can wait until 1:30ish and it should be there. We state that we drove from Nashville and why didn't someone let us know. This guy name Curtis comes out and just kind of shrugs and says "what can I do about it" - SERIOUSLY - this guy was SO RUDE and obnoxious it was unbelievable. What kind of business owner who knows their shipment is going to be late (and for that matter who is the rocket scientist that doesn't always keep a supply of Botox at a Botox studio) and doesn't even call their clientele and let them know they don't have a product. I have been to Evolve before and I believe I saw Jessica - but this Curtis guy, what a complete jerk. I will never go to this place again, and frankly, I don't know how they stay in business! read more