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Evolution Med Spa of Naperville

2.0 (56 reviews)
Closed Closed

By appointment only

Services - Evolution Med Spa of Naperville

Acne treatment

Laser hair removal

Evolution Med Spa of Naperville Photos

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Phone doesn't even work! Been trying to reschedule an appointment from November! It's February ‍

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Review Highlights - Evolution Med Spa of Naperville

Unfortunately, the owner is less than professional Rachel left due to complications with owner I heard, but I found her contact info.

Mentioned in 6 reviews

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SMooth Solutions MedSpa

SMooth Solutions MedSpa

4.1(9 reviews)
5.6 mi

I didn't even have a chance to experience the spa because my facial was canceled by Smooth…read moreSolutions. I scheduled about a month ago for today at the Oswego location. Everything was confirmed. Two days ago I get a text (not a phone call, but a text message) telling me that the person I booked with had a scheduling conflict and asks me to come to the Naperville location on a different day. I explain that I already have other appointments scheduled those days (for a wedding that I'm in this weekend, the reason I scheduled the facial to begin with). I ask if there is anyone else available at the Oswego location on Monday (the day my appointment is scheduled). No response. On the day of my appointment, another text message shows up saying that no one else is available. Apparently they also only do facials in Naperville. I find all of this out on the DAY OF MY APPOINTMENT. How disappointing and unprofessional. A phone call when I booked the appointment a month ago would have the appropriate way to handle it, at the very least, a few days ago when I asked if someone else was available, but certainly not on the day of my appointment. That is unacceptable. There's no way I can get another appointment some place else today. Not to mention, I was the one who had to pick up the phone to call THEM to confirm that my appointment had, in fact, been cancelled. When I asked why I wasn't notified a month ago when I booked my appointment, all I got was a "yea, sorry". They said I could come to Naperville and made it seem like they were doing me some huge favor by allowing me to keep the same appointment time, as if I were inconveniencing them. I told the girl on the phone to just cancel the appointment, I didn't want to give them my business. No sincere apologies were made, almost as if they do this often. Do not book with this med spa. Very unprofessional.

Negative stars should be had! Scam. Paid $1,000 for micro needling and zero results, no follow up…read morecall , didn't have to fill out any paperwork. Had me with numbing cream on my face for over an hour/1/2 before hand. Left me in the room when I was done under some big machine over my face for about 10 minutes. Rude when taking my $1,000 because I didn't want to buy her $60.00 sunscreen. Highly NOT recommended!

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SMooth Solutions MedSpa
SMooth Solutions MedSpa

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LaserAway

LaserAway

3.6(67 reviews)
5.8 mi
19 years in business
Certified professionals

Clear & Brilliant is just that, BRILLIANTLY BRIGHTENING @LASERAWAY Naperville! Looove this…read moretreatment to bring back a more youthful appearance to your skin by energizing the production your own collagen (skip artificial fillers!) and diminish dark spots. ALL the staff and technicians I've come in contact @ Naperville location are top-notch professional, informed, and offer personalized suggestions to help you achieve the results you're looking for at the best price option to meet your goals. I'm on my 4th treatment of 6/package of Clear & Brilliant and feel its been a good investment. While not inexpensive, the "cost-per-wear" makes it a great deal... you wear your face 365 days a year! Highly recommend!!

I'm extremely disappointed with this location and how my situation has been handled from start to…read morefinish. During my second appointment, I was burned on my forehead. The nurse claimed there was a note on my profile stating I requested the fan be turned off--which is completely inaccurate. I never made that request. I also purchased an expensive package under the impression of full hair removal, but I have not seen the results promised. When I raised concerns, I was told I would likely need to purchase additional sessions and that the treatment only removes about 80% of hair--something that was never clearly explained upfront. I requested documentation of what I signed and asked to speak with a manager. After multiple requests over several weeks, I received no response. When I finally spoke with the district manager, Jocelyn, she repeatedly spoke over me. When I mentioned recording the call (as your system states calls may be recorded), she claimed she had never heard of calls being recorded in her 5 years with the company and hung up on me. Shortly after, I received a call from someone on the "care team" who confirmed that calls are in fact recorded, directly contradicting her. When I pointed this out, he avoided addressing it. I was also told the employee who sold me the package is no longer with the company, so they cannot verify what was promised--which is unacceptable. At this point, I requested a refund. Instead, I was told I would be charged $400 per session for the 4 sessions used, meaning I would lose $1,600 from a $2,000 package. This pricing breakdown makes no sense and feels misleading. They were very responsive when making the sale, but completely unresponsive when addressing serious issues. After months of poor communication and unprofessional service, I have no interest in store credit. I would not recommend this location based on my experience.

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LaserAway
LaserAway
LaserAway

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Evolution Med Spa of Naperville - medicalspa - Updated May 2026

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