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    Burt and Will Plastic Surgery and Dermatology

    3.0 (42 reviews)
    Closed Closed

    By appointment only

    Services - Burt and Will Plastic Surgery and Dermatology

    Laser hair removal

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    First, her staff is not friendly as advertised. They never faxed the checklist for my Dr for what was needed. I called for assistance so many times my Dr's office felt bad. They called, gave the fax numbers for both offices and they still never received it. I faxed it they received it immediately. I paid 25 thousand cash right away and was ready to go. The week of the holiday Dr. Burts office says I cannot have my surgery due to protein levels and that anesthesia has been trying to call. However not one missed call from them. When I called to talk to them there was no record of low protein levels. So I canceled. I can't get surgery where I'm not truly welcome. Dr. Burt called me snapping saying how she covered the cancelation fee and that she was going to keep 500 of my cash as a "deposit " and 200 for the garments I never wore.. Horrible experience for not one procedure done!! Don't go here unless you want to be robbed. They deserve a zero rating

    Eliane H.

    I called yesterday and got the appointment for the "New Year New You" package of 6 laser treatments for 499$ on Saturday feb 3 as they don't have any openings either 1/30 or 1/31 after 3:30 pm. Today i get a phone call from Tricia saying that this is only a January package and i cannot use it unless i come in January which at the time when i called on 1/29 to schedule the appointment, this wasn't advised. I was ok with that and asked her when she can take me after 3:30 before the end of January and she claimed that the only location that can take me would be Morris which is 34 miles away from where i live. I told her this is not a possibility as i called in first for the Naperville location and i was never advised that's a January package only; even the advertisement doesn't indicate it online as attached. Her best offer was getting me on Saturday even though in February but i will have to pay upfront the $499 for all 6 sessions ! Obviously my experience isn't successful at all and for sure i will not be going for a consult or any other treatment; that's unfortunate to treat a first time patient/client that way.

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    Ask the Community - Burt and Will Plastic Surgery and Dermatology

    Review Highlights - Burt and Will Plastic Surgery and Dermatology

    I've had a pleasant interaction with all staff here, especially nurse Peggy.

    Mentioned in 3 reviews

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    LaserAway

    LaserAway

    3.6
    (71 reviews)
    8.2 mi
    19 years in business
    Certified professionals

    Overall, decent experiences. I prefer to see Lauren at the…read morenaperville location, she's the best. Very thorough and explanatory. She takes her time and ensures you're happy with the service you receive. I have had other nurses and they just fly through the appointment to get you in and out.

    I'm extremely disappointed with this location and how my situation has been handled from start to…read morefinish. During my second appointment, I was burned on my forehead. The nurse claimed there was a note on my profile stating I requested the fan be turned off--which is completely inaccurate. I never made that request. I also purchased an expensive package under the impression of full hair removal, but I have not seen the results promised. When I raised concerns, I was told I would likely need to purchase additional sessions and that the treatment only removes about 80% of hair--something that was never clearly explained upfront. I requested documentation of what I signed and asked to speak with a manager. After multiple requests over several weeks, I received no response. When I finally spoke with the district manager, Jocelyn, she repeatedly spoke over me. When I mentioned recording the call (as your system states calls may be recorded), she claimed she had never heard of calls being recorded in her 5 years with the company and hung up on me. Shortly after, I received a call from someone on the "care team" who confirmed that calls are in fact recorded, directly contradicting her. When I pointed this out, he avoided addressing it. I was also told the employee who sold me the package is no longer with the company, so they cannot verify what was promised--which is unacceptable. At this point, I requested a refund. Instead, I was told I would be charged $400 per session for the 4 sessions used, meaning I would lose $1,600 from a $2,000 package. This pricing breakdown makes no sense and feels misleading. They were very responsive when making the sale, but completely unresponsive when addressing serious issues. After months of poor communication and unprofessional service, I have no interest in store credit. I would not recommend this location based on my experience.

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    LaserAway
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    SMooth Solutions MedSpa

    SMooth Solutions MedSpa

    4.1
    (9 reviews)
    5.9 mi

    I didn't even have a chance to experience the spa because my facial was canceled by Smooth…read moreSolutions. I scheduled about a month ago for today at the Oswego location. Everything was confirmed. Two days ago I get a text (not a phone call, but a text message) telling me that the person I booked with had a scheduling conflict and asks me to come to the Naperville location on a different day. I explain that I already have other appointments scheduled those days (for a wedding that I'm in this weekend, the reason I scheduled the facial to begin with). I ask if there is anyone else available at the Oswego location on Monday (the day my appointment is scheduled). No response. On the day of my appointment, another text message shows up saying that no one else is available. Apparently they also only do facials in Naperville. I find all of this out on the DAY OF MY APPOINTMENT. How disappointing and unprofessional. A phone call when I booked the appointment a month ago would have the appropriate way to handle it, at the very least, a few days ago when I asked if someone else was available, but certainly not on the day of my appointment. That is unacceptable. There's no way I can get another appointment some place else today. Not to mention, I was the one who had to pick up the phone to call THEM to confirm that my appointment had, in fact, been cancelled. When I asked why I wasn't notified a month ago when I booked my appointment, all I got was a "yea, sorry". They said I could come to Naperville and made it seem like they were doing me some huge favor by allowing me to keep the same appointment time, as if I were inconveniencing them. I told the girl on the phone to just cancel the appointment, I didn't want to give them my business. No sincere apologies were made, almost as if they do this often. Do not book with this med spa. Very unprofessional.

    Negative stars should be had! Scam. Paid $1,000 for micro needling and zero results, no follow up…read morecall , didn't have to fill out any paperwork. Had me with numbing cream on my face for over an hour/1/2 before hand. Left me in the room when I was done under some big machine over my face for about 10 minutes. Rude when taking my $1,000 because I didn't want to buy her $60.00 sunscreen. Highly NOT recommended!

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    SMooth Solutions MedSpa
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    Burt and Will Plastic Surgery and Dermatology - laser_hair_removal - Updated August 2026

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