Overall, decent experiences. I prefer to see Lauren at the…read morenaperville location, she's the best. Very thorough and explanatory. She takes her time and ensures you're happy with the service you receive. I have had other nurses and they just fly through the appointment to get you in and out.

I'm extremely disappointed with this location and how my situation has been handled from start to…read morefinish. During my second appointment, I was burned on my forehead. The nurse claimed there was a note on my profile stating I requested the fan be turned off--which is completely inaccurate. I never made that request. I also purchased an expensive package under the impression of full hair removal, but I have not seen the results promised. When I raised concerns, I was told I would likely need to purchase additional sessions and that the treatment only removes about 80% of hair--something that was never clearly explained upfront. I requested documentation of what I signed and asked to speak with a manager. After multiple requests over several weeks, I received no response. When I finally spoke with the district manager, Jocelyn, she repeatedly spoke over me. When I mentioned recording the call (as your system states calls may be recorded), she claimed she had never heard of calls being recorded in her 5 years with the company and hung up on me. Shortly after, I received a call from someone on the "care team" who confirmed that calls are in fact recorded, directly contradicting her. When I pointed this out, he avoided addressing it. I was also told the employee who sold me the package is no longer with the company, so they cannot verify what was promised--which is unacceptable. At this point, I requested a refund. Instead, I was told I would be charged $400 per session for the 4 sessions used, meaning I would lose $1,600 from a $2,000 package. This pricing breakdown makes no sense and feels misleading. They were very responsive when making the sale, but completely unresponsive when addressing serious issues. After months of poor communication and unprofessional service, I have no interest in store credit. I would not recommend this location based on my experience.

I cannot say enough amazing things about Kim at Dermatique…read more From the moment you walk in, she makes you feel like family. Every appointment feels like catching up with a friend while also getting the absolute BEST care. She truly takes her time, listens, and pays attention to every little detail -- which is so important when it comes to Botox, fillers, skin treatments, and lasers. Kim is incredibly knowledgeable, precise, and genuinely cares about her clients. You can tell she takes pride in her work and wants you to look and feel your best -- not overdone, just enhanced in the most natural, beautiful way. Not only do I always leave loving my results, but I also leave having had the best time. If you're looking for someone you can trust 100%, Kim is it. Highly, highly recommend Dermatique

I started laser hair removal at dermatique! The photo in…read morethe left is one week of hair growth prior to any sessions of laser hair removal The photo on the right is one session of laser hair removal with a weeks worth of growth as well! Within one session I have already seen a huge change in my hair growth! Everyone at dermatique makes you feel so welcome and comfortable! I couldn't have asked for a better experience! I just got my second session done today! Highly recommend laser removal with dermatique

Amazing, amazing, amazing! I love Angela and Izzy! I'm surprised that I haven't wrote a review at…read morethis place. I moved to the area in 2023 and have been a regular at this place. I get my laser, facials, dermaplaning, microneedling, Sculptra, fillers and Botox here. And Angela and Izzy have been just amazing. Even if you are driving from 2 hours away, trust me it will worth it. Izzy who does my fillers, Botox and sculptra is so gentle and does such a natural job that people think I look like a collage student (psshh im 41). Thank you ladies for keeping me young :)

I have had facials in the past on a somewhat regular basis but I have never seen the results like…read morethis before! I had a Hollywood Peel and laser for dark pigment and within one week my skin was noticeably different! Angela was amazing and really cared about achieving the results I wanted for an upcoming event. Can't wait to go back! Also the salon is adorable and smells amazing!

This is the place to go to if you want to be treated poorly. The staff lacks empathy, listening…read moreskills, and proper etiquette. When I walked in one of the receptionists appeared short tempted towards an elderly woman that had misplaced products she had just purchased. Little did I know I would be the next victim of their poor customer service, dishonesty, unprofessionalism and short temper. Walked in on Thursday 2/24/22 around 2:50pm, they advertise that they accept same day walk in's at ALL locations. One of the front desk receptionists said their location does not take walk in's. Not sure why they would advertise that when you call if it's not true. I was able to speak to a nurse with dark brown hair, she told me that the doctor could see me but not until 4. I told her I didn't mind waiting but instead of listening to me, she basically decided for me by saying, "no you wouldn't want to wait that long" and insisted, even after I repeated myself a second time that I wouldn't mind waiting if that's the only way I could get a simple prescription change. Next the receptionist ladies were rude, they didn't listen to my situation, instead of taking a moment to listen to understand what my situation was they would interrupt me and talk over me while I was speaking. An African American front desk receptionist handled the situation poorly she took the situation to level that was unnecessary, instead of having empathy she lost her temper and called the cops because I refused to leave when all I wanted was to take a minute after the Dr. was done with the current patient, to ask if she could change a prescription she had given me. The front desk also refused to give me test results from a biopsy that I had at this same location for my first appointment. The entire staff seems very dishonest and unprofessional they say one thing one moment and change it to something else the next and I could be talking to one receptionist and the other one will rudely interrupt. Pinnacle Dermatology give me a call.

It was my first appointment and I went to reception to check in. First she could not find me, then…read moreshe said "didn't somebody call you - Dawn is sick today?" If I was a no call no show I would be required to pay for the appointment. They did not have enough respect for me to let me know not to come in. Best part the next appointment is not for another month.

Sadly I bought a package for the picosure laser. Huge cost and little to no results. Nicole is…read moregreat, but not experienced in the right levels for fine lines and wrinkle improvement. Picosure is possibly good for tattoo removal, but definitely not any improvement on skin imperfections. Please research fibroblast or micro needling if you don't want to lose money on a procedure that has no effect.

I have been seeing Nikki (? I'm bad with names) for the removal of a finger tattoo. She is great!…read moreVery professional, friendly, and informative. She is very honest and told me up front finger tattoos can be VERY stubborn. With her precise work and the Picosure laser I've had very good results. I believe I have had 6 or 7 sessions and the tattoo is almost completely gone. I've seen considerable progress after each session. I haven't been here in a little while due to my budget, but as soon as I am able I will be returning to finish the removal. The office is very clean and they are always sanitary pre and post treatment. Highly recommend for tattoo removal!

As an Aesthetician myself, we too need the best care for our skin. Go see Christina - she is…read moreamazing. Very thorough, professional and does an INCREDIBLE job for your skin. Highly recommend

I called this morning because I needed help refill my special needs son medication. I don't think…read moreit is appropriate to hang up on my face because I simply was asking questions about my son's medication's. I I called back the clinic to talk to a nurse about my son's medication since Julie wasn't helping me and was rude, but I received the same treatment again. I do not know who is in charge of this clinic, but I hope you could reach out because I want to file an official complaint.

I had filler placed under my eyes. The left side had to be dissolved because it was incorrectly…read moreplaced. This was after walking around for two weeks with what looked like a kidney bean under my eye and being told it would spread and flatten out on its own. The vein near my tear ducts were nicked on each side, so bruising was significant. I had headaches after each visit. This was a couple years ago. I was pleased that after all this time and my weight loss, the fillers still looked decent. I recently went somewhere else for different fillers and was told the reason they still look decent is because both sides were incorrectly placed. The right cheek fillers I wanted could not be done optimally due to the right eye filler protruding enough to need to be dissolved. If only I knew then what I know now. These were placed under my eyes by a physician, I trusted knowledge and skill were appropriate. I was wrong.

I have been doing laser hair removal at Haven Medical Spa for over a year and haven't seen good…read moreresults. The girl that does my treatments in very friendly and comforting. The girls at the front desk act like it is a bother to help. The wait can be rather long some days. I have gone through Groupon for all my purchases and find it to be a great deal.

Great Doctor who listens and takes his time to access your problem. There was absolutely no rush…read more He prescribed medication, set up a follow and my problem was resolved. He is patient and listens to what you have to say concerning your skin issues I would highly recommend Doctor Raab

Negative 39582 stars. Incredibly dismissive, rude, condescending. I'm actually unsure how he has a…read morejob and is able to speak to people the way he does. I'm an ICU nurse know sometimes good doctors don't have good bedside manner, but he lied about medication dosing until corrected him and then he tried to back track.