This place is just awful!!! I got coolscultping of my arms. I went for a consultation and the girl measured my arms but apparently never documented it. I called a few months later and asked if I needed another consult and the other girl said no. I was told by 2 people that do the coolsculpt that I only needed 1 treatment! I scheduled my appt for March 6th. Came in, signed the consent form and they took me back. They didn't measure me, but took before pictures. They hooked me up. After the one arm was done they massaged me out for about 30 sec. They did the same amount of time on the 2nd arm. When I was getting ready to leave, they said that I needed to get compression sleeves for my arms. I thought that was something they should have told me to get before hand. So I drove around to Walgreens, CVS, and finally found something at Walmart. I had a follow up appt about 8 weeks after my treatment and I wasn't seeing a difference! I finally went in in the beginning of July and told them I was unhappy with my results! I said I wanted to see my chart and my notes from my consult. She said that aesthetician didn't write any notes on me! After about a 10-15 min converstation with the "manager"...and I use that term loosely, she said she wasn't the manager at that time, but would call her coolsculpt rep and get back to me. I told her that the rep and coolsculpt had nothing to do with it. It was their employees that were at fault, and it didn't matter who was the manager at that time, what matters is that she is the manager now! Also I found out that they have a very high turnover rate with their employees...go figure! 5 weeks passed and hadn't heard a thing from the manager. I ended up calling there and talking to the aesthetician, even though I asked for the manager! I told her who I was and that I hadn't received a call back yet. She realized I wanted to talk to her manager and then told me that her manager did talk to coolsculpt, and they don't give refunds. I told her I wanted her manager to give me a call back because at this point I was upset! The manager did call me back later that day and I told her that it shouldn't take this long for a manger to get back to me...and sctually she didn't! I had to call her! She said that she didn't call me back because she hadn't heard from her Rep. I said well that's funny because the aesthetician I spoke to said you did talk to your Rep and they said they don't give refunds. She told me that was wrong information. I said then the aesthetician lied to me! She said she will call me back in a week or less to help resolve this. About 3 days later she called me and said she spoke to her Rep and the before and after pictures show some change. I told her that's because I started working out with a personal trainer because I wasn't seeing a difference! The manager also said that the compression sleeves were optional and I didn't have to get them! I asked her why her employees told me that then! She just repeated herself and said they weren't necessary, but they do help reduce the fat better than without them. I told her then I should've gotten really good results because I did where them! I told her that I was informed that they should've rubbed me out for 2-3 min and they didn't. Apparently this rubbing is very important to your results! She said that there's nothing she could do and they don't give refunds!!! I said that's probably why you're so slow. I work at a similar environment and I have never seeb this type of treatment or have been treated this poorly, and dismissed so easily! I paid $1550.00, and for me that was a lot of money. They gave me the wrong expectations and had I known I needed more than 1 treatment, I may have looked for a better deal and maybe somewhere else! They are extremely unprofessional there and do not care about their customers, that's apparent! I will never go back, nor do I advise anyone else!!! read more
