Misleading communication, promise to deliver yet nothing but excuse after excuse. Job never done.
I was recommended to contact Jamie at Everlasting Stoneworks on May 6th, 2020. My brother passed away in October of 2019 and I've had poor luck in having seven letters engraved onto my brother's headstone.
Jamie was sweet and kind during our one and only phone interaction as going forward, we would communicate by text or email.
During our first phone call I was promised this quick job would be completed within 10 days, no longer. I was told her sandblasted was out of town so we'd wait a few days. That turned into waiting on a stencil for nearly a month and a half.
On June 12th, 2020, Jamie entirely stopped responding to my messages and emails. I texted her three times on the 17th, four times on the 20th, emailed her on the 12th as well as the 23rd of June. Jamie never responded to me.
It was yesterday, July 6th, 2020, that I decided to use a backup phone number I have to send Jamie a text message asking if I was reaching Everlasting Stoneworks. Within minutes she responded. When I addressed that it was me and was still waiting on any update whatsoever on the 10 day job filled with promises that it would be done and was repeatedly told not to worry nor panic, Jamie did the unthinkable.
She stated to me that she found her husband cheating on her and that's why she had not answered, as she had not been working. (She answered that text within minutes though, ready for work).
She followed this message with telling me to simply call somebody else.
The most fortunate thing about this event is that I was never charged upfront. I cannot request any money back in this case. What I have lost is more than two months of time for a job that should take moments to honor my dead brother.
I have every text message we exchanged as well as every email exchanged. Jamie was never rude but always provides false time line promises. It started with 10 days and one of the times she promised it would be done the very next morning at the latest.
Jamie even provided me a photo of what appeared to be the stencil for my brother's name! That message was grouped with the promise that the job would be finished by no later than the following day. This was on June 16th, 2020. I am attaching or providing screenshots of parts of our exchanges.
My purpose in this complaint is to warn anyone planning to use her services. Look at the previous BBB complaint as well. She is known to disappear and provide inaccurate expectations or resolutions. read more