We have gone from one nightmare to another, and I truly cannot understand why individuals choose to…read morework in a profession when they clearly dislike what they do. My grandmother was transferred to this facility, and although I tried to remain hopeful, those hopes were quickly crushed within the first week as everything began to decline.
This is not a facility where family members can relax or trust that their loved ones are receiving proper care. We have had to stay vigilant every step of the way. My grandmother is here to be rehabilitated, but how can anyone heal or progress in an environment where the standard of care is deplorable?
There is absolutely no sense of urgency among the staff. These are elderly patients many with serious medical needs yet call buttons are ignored for up to 50 minutes. That level of neglect is unacceptable. The dismissive, unpleasant attitudes displayed by several staff members are also deeply concerning. These patients are the very reason this staff is employed, yet they are treated as burdens rather than human beings deserving of dignity and compassion.
One staff member in particular, Farrah(nurse), stands out for her unprofessionalism. "Nasty" does not even begin to describe her demeanor. She attempted to argue with me, claiming she was not the tech assigned to my grandmother's room. Regardless of her assignment, she is still a nurse, and nurses are not exempt from providing basic patient care. Her refusal to assist was unacceptable.
During what we assumed would be a normal visit, my mother and I were met with yet another disturbing situation. My grandmother who suffers from gout her hand swollen like a balloon, along with severely swollen ankles and feet. This was due to the fact that only one staff member carries the key to the supply closet, resulting in unnecessary delays in care. Again, a complete lack of urgency for a patient dealing with significant fluid retention.
When she needed to use the restroom, we waited approximately 30 minutes with no response to the call light. Eventually, my mother and I had to help her ourselves. What exactly are nurses being paid for if family members have to step in to perform their duties? We even timed the response on purpose just to confirm what we already suspected.
I attempted to speak with Connie, the floor manager. Not only was she unavailable at her office, but when we finally reached her, she was dismissive and indifferent. Her lack of concern explains a lot about the culture of the staff under her supervision.
What makes this worse is that the entire facility continues to show no accountability for their actions. Instead of addressing the issue with honesty or empathy, they sent the nurse practitioner into the room to "smooth things over." Rather than listening to our concerns, she chose to boast about her credentials, which came across as dismissive and unprofessional. This approach did nothing to resolve the situation or acknowledge the seriousness of our concerns.
At this facility, any attempt to ask reasonable questions about a loved one is immediately met with accusations of being "hostile." Instead of offering clarity or compassion, staff respond defensively, as if they're already guilty of wrongdoing. The overall tone and attitude throughout this facility are unacceptable cold, dismissive, and completely lacking the empathy that families deserve.
I fully intend to escalate this situation as far as necessary. The care here is unsafe, unprofessional, and emotionally damaging, and changes must be made immediately.
