We didn't have too many issues with Evergreen during the year, just occasional payment mix ups. At the end of the year when it was close to the recital, we had asked if we needed to buy tickets at the studio or if we should just buy them at the door. The secretary stated we could buy them at the door. About a week before the recital we found out that they had sold out! We tried to buy one but were told no, they didn't have any. When we asked what we should do we were told we could drop our daughter off (age 6!) at the recital and then come back to pick her up when it was over. We were shocked that after paying for our daughter to attend the classes for a year, paying for pictures and the costume that they would tell us we could not come to watch her at her first recital but to just drop her off for them to use in their show! Each time we called to try and talk about the situation, the secretary got very defensive and yelled and then would hang up on us. After many failed attempts to speak with her on the phone, we sent them an email. Someone replied and told us we would be able to stand in the back and watch her from behind the curtain backstage. When we got there that night, we realized we were not the only ones who were not able to see their children perform, other parents were back there also. We could barely see her from where they had us standing. Our daughters dance teacher was very nice but the secretary completely ruined the experience for us and for our daughter who had very badly wanted her grandparents to attend her first recital. We have since then switched to a different dance academy and are pleased with them. read more