Went up on a recommendation from ATT in Augusta. Gentleman spent several minutes trying to resolve…read moreissue for us. Found out later it wasn't the phone but the hearing aids that went with it. The time spent here was greatly appreciated. Couldn't ask for better service! Thank you!!!

This has been genuinely one of the most frustrating experiences I have had with a business. I…read morebrought in my relatively new Xbox because it randomly just stopped turning on, and I couldn't seem to find out what was wrong with it. I brought the Xbox into Techy around March 20th, right as I was about to leave for Spring break for a little over a week, and I was charged about $50 for a diagnostic. I told them to keep the Xbox at the store for the week, thinking that would be more than enough time to find the issue and repair it. When I returned, I called the store and was told that the issue couldn't be resolved at that location, and that the Xbox was sent to Florida for some internal work. That itself was not the problem, as there was nothing Techy could have done but that in order for the Xbox to be fixed. The issue was that I called right at the end of March, either the 30th or the 31st, to inquire about the status, and that's when they told me it was in Florida. I was given a time frame of when it would be ready, which was mid April at the earliest, and the very end of April at the latest (in the words of the person I spoke with over the phone). They also repeatedly told me that they would call back with confirmations and updates, which they did not do a single time. April came and went, and I called at the end of April to get an update, and was told that it wasn't ready, and they hadn't even received any info from Florida. Again, they said they would call me back, and they didn't. I was very busy with school work from college for the next few weeks, so I didn't call back until mid May when my semester ended (they did not call at all in that time frame even though they said they would). They said it was still not ready, and that they could ship it to my home address. At this point, their estimates were already way off, but I gave them my info and told them to ship the repaired Xbox to my home when it was done. It is currently July 9th, and I still haven't received it. I recently called to inquire yet again, and they told me that the reason it was delayed was the 4th of July, even though over 3 weeks had already passed since the Xbox arrived back in Waterville. I live in Massachusetts, and I'm no expert on shipping, but I feel like 4 weeks to ship a single thing from Maine to MA should not take that long. Overall, this was just an incredibly frustrating experience with little to no communication from Techy. I will say though, that all of the employees were very pleasant, nice people, so nothing against their characters. I just wish that they were more realistic in their estimates, and also more communicative with their clients.