The responded quick and was able to determine the problem and was able to repair in a timely manner…read moreand the service person Sam was efficient and courteous

Very disappointed. I've been a loyal customer of this…read morecompany for over 20 years and never had an issue until now. Our water heater went out, and on April 15, 2026, Bently installed the replacement. During the installation, my husband and a friend witnessed the stairs being damaged as the dolly was taken down. They immediately told Bently, who said he would inform his boss and follow up. We never heard back. My husband called several times with no return call. I called on 4/27 and spoke with Patrick, who added me to Shawn Ogborn's call list. No response. I called again on 5/27 -- added to the call list again. Called on July 1 -- same thing. I finally received a call at 7:07 PM on 7/1, but missed it. I called back the next morning and was placed on the call list yet again. Shawn finally called on 7/8 and asked for pictures of the damage. I sent multiple photos and a video. Shawn later claimed the damage was "normal wear and tear," insisted Bently used a tarp, and stated my husband never mentioned the issue -- which is simply not true. We had the stairs replaced with real wood last June, and they were in perfect condition. Another witness also saw the damage occur and heard the conversation with Bently. It's clear they have no intention of repairing the stairs. Something this minor could easily be handled through insurance, yet my 20 years of loyalty meant nothing. I support local, family‑owned businesses, but this company has shown they value money over long‑term customers. I was dismissed, disrespected, and essentially accused of lying before being hung up on. Truly disappointing.

I have used this business three times. I had them service the furnace when I had no heat. They…read morecame the same day. I also had them clean the furnace and do duct cleaning. I have signed up for a routine maintenance contract since I have been very pleased with the company. Great value for the price.

I had them come out yesterday and they installed an air conditioner, water heater and water…read moresoftener. Again Mike and the crew were very professional and cleaned up after themselves. They started at 9 and done by about 3. Also they offer delivery of salt for the softener which is great since I can't lift 40 lbs let alone carry downstairs and put in the unit. They also employ a plumber so it's all done by the one company. Very Highly Recommended!

What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.

Tom's Plumbing was on time and on target for the price . I'm new owner of condo so doing up dates…read moreon sink hardware , water filter for sink and frigid . Did a great job. Many thanks

Would highly recommend! Great service and very reasonably priced. Very quick response time.read more

Prompt service and honest pricing ! Doug explained the options and quickly was able to have our AC…read morereplaced.

Furnace went out, my husband called a local HVAC in Pekin because they were local. The gentleman…read morecame out, kept testing for about an hour said it could be a few things recommended a new furnace, feeling he may not know much I paid him his $69.95, told my husband I didn't care what the cost I would get a second opinion so I called Doug at Griffin, located in Creve Coeur, Illinois, I called around 2 and he already had appointments but said he'd be by around 6, well he was and within the hour had checked, replaced the mother board, which he had in his truck. So instead of spending $4000 on new furnace, I saved $3800! Definitely will use again when and if needed. We would highly recommend his company to anyone needing HVAC services! Reasonable, quick and very knowledgeable! Please support this small business, Thanks Doug your work was much appreciated!

Just had my winter furnace check. I have to say I was so impressed with Roger and I plan to…read morerequest him everytime! I have NEVER had anyone spend so much time and effort. As a healthcare professional for 40 years I can certainly appreciate a job well done and Roger definitely did an excellent job! He patiently answered all my questions, replaced a part, and even checked the batteries in my thermostat. Anyone needing a furnace check you need to ask for Roger!!

I used Paluska twice in the last week. Both guys that came out to the house were great. I…read moreexplained the issues I was having,, and sent photos, and both guys came prepared to solve the problems. The cost was fair and reasonable. If I have further plumbing issues, I'm calling Puaska.

Quality of work, customer service…read more Value

Michael came out in 2025 to do warranty repair work. Assessed the situation and repaired…read moreeverything. He was knowledgeable and friendly. I would highly recommend him to anyone. I'm writing this because I had urgent sewer line back up recently, and this time called Cranford because they previously did such good work. Michael came out on emergency basis on a Saturday morning. He was friendly and took care of the problem promptly.

Michael replaced my incredibly old tub with a new tub/shower combo. He was efficient and very…read moreprofessional. The job ended requiring a new sub floor which was completely unexpected. Michael handled the changes and charged a fair price. I will be using them again in the future.