I am not sure how I want to rate this. Dr. Koenig had been fantastic in the past, he has treated my kitty for 3 years. I believe he is not out to gouge people out of money, he treats based on need. However, my experience yesterday was so horrible it seems to have negated that. My kitty has been having bowel issues so I called to make an appointment. I know some people have bad days, but don't take it out on patients and their family. The appointment started out badly, as there was commotion going on outside (Broadway, not the greatest area) the building that was visibly making Dr. Koenig angry, the people were saying very lewd gross stuff so I understand his frustration, however he stormed out of the room and said "I am sick of this shit" again, I understand but I think this was an indicator of the mood he might have been in. He came back a couple minutes later started examining my cat, told me that he was not having urinary issues it was bowel issues, to which I said, yes I called and told them he has been having issues pooping. Dr. Koenig looked back at the chart, again visibly frustrated, not sure at whom. He finished the exam, said he would write up some estimates. He came back in and said he had two, one with some updates on his vaccinations, and one without. We unfortunately said we will have to do the least as possible this visit and would come back at the end of the week to do the rest, so he handed me the quote. My kitty needed fluids and an enema, so Dr. Koenig took my kitty back with the vet tech. A few minutes later he brought back my kitty, carrying him a bit rough in my opinion and said ok this isn't going to be enough he will need to come back, his attitude was very angry so I wasn't sure what was going on. I started to ask him some questions and he answered a couple, seeming very flustered and upset as he answered, as I tried to see what follow up care we needed and what to expect from this enema he said "sorry your cat bit my vet tech, I need to go take care of that". I of course felt terrible, I hear the staff saying they need to take her to the walk-in clinic so I feel even worse. After a bit, he came back in again, still very angry and short with us, and he said, that's all I can do for you... finally I asked him, do you not want us to bring back our cat? I wasn't sure who he was mad at, at this point. He said, no its fine, it was her fault she wasn't paying attention. At this point I am feeling terrible still, he is still being very grumpy and I still didn't have any idea of what I needed to do with my cat except bring him back the next day for another enema because he said this wouldn't be enough
So, we paid, left. Still feeling confused and not knowing what to expect. I understand he must have been having a horrible day, I think he had to cancel all his afternoon appointments because two of his staff had to leave to take her to the hospital, but I think treating your customers like that is terrible. We were stressed enough about what was going on with our kitty and felt terrible he bit the tech during the enema.
I canceled my appointment and have decided to change vets. read more