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    Everclear Pool & Backyards

    1.0 (1 review)
    Open 8:00 am - 5:00 pm
    Updated a few days ago

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    6 years ago

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    Aqua Living Factory Direct

    Aqua Living Factory Direct

    2.3
    (6 reviews)

    Just don't !!!! I purchased my spa almost a year ago and…read moreI've been trying to get several important issues with it resolved since then. The majority of the staff I've spoken to is completely inept in regards to giving any accurate information. It's taken 10 months to be able to speak to a technician. When I finally did, he didn't even know what spa I owned. He hadn't bothered to look up the serial number and was giving me information about an entirely different model. I now have to wait up to 72 MORE hours to speak to a supervisor.

    Purchased a Catalina Luxury Kennedy blem...The warranty that came with the spa was the full…read morewarranty. After I made a claim due to leaking, the sent me the 'real' warranty' and said i should be happy to pay to fix it since I got a good deal. After much, much, much, much back and forth, they agreed to fix it. Now it's leaking from a hose that did not get enough glue to hold it in place. They did pay to diagnose it, but are not paying labor to fix it now. Here's the stance of the company agent on the phone: "I wasn't in the conversation you had with the sales person. I'm telling you what we're not going to do." They said they will not take responsibility for the shoddy workmanship on the "Catalina Luxury Kennedy." A hot tub is supposed to be relaxing. The last 8 months has been anything but relaxing, because of their predatory sales strategy. Below is the hose that is leaking

    Tennessee Tub Factory

    Tennessee Tub Factory

    3.0
    (2 reviews)

    I purchased a hot tub from Tennessee Tub Factory for approximately $5,995. I paid my deposit on…read moreFebruary 2 and took delivery on February 25, 2026. Unfortunately, I began experiencing problems almost immediately. On February 27, I contacted the company because the heater was overheating. The company responded and came out on March 4. After the repair, the tub lost power and required another service visit on March 5. On March 6, the tub developed a leak that required another repair. Additional service was needed again around March 17. On April 8, a hose blew off the pump, causing water to spray everywhere. The company returned on April 11 to make further repairs. As of June 15, I had already requested service seven times, and I was calling again because the tub was leaking once more. That brought the total to eight separate issues/service calls within just a few months of ownership. While the company did respond to service requests, I am disappointed by the number of defects and recurring problems in a brand-new hot tub. A new tub should not require this many repairs in such a short period of time. Based on my experience, I cannot recommend this product.

    We had been in the market for a hot tub for about 6 months. We stopped in at a big box store in…read moreMurfreesboro, TN and found a really nice tub that we were SO close to buying for $15,000, not including the $5k to $7k for the platform/deck we would need to build to put it on. We decided $20k-$27k was just out of our comfort zone so we passed on it. Six months later, and the beginning of a new year, we started looking at what last years models would be going for. This time a locally family owned and operated place popped up on my search. Tennessee Tub Factory, just down the mountain from us in South Pittsburg! So we took a drive down there to see what they had. We met Blake Fox, one of the owners. He was incredibly knowledgeable, and answered ALL of our questions. We are able to choose where we want to position the jets. If we want one pump or add more jets and add duel pumps. The entire process was so amazing! And the cost for a custom built hot tub, built and serviced right here in Tennessee by a proud military family???? Well, it was 1/3 of the price for what the big box store was going to charge us! They offer exceptional customer service. Are always available to answer any questions we had through the entire process and are one of the nicest families we've met here in TN. If you're in the market for a new hot tub, forget the big box stores. Go see Blake at Tennessee Tub Factory, he's simply outstanding.

    Everclear Pool & Backyards - fencesgates - Updated August 2026

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