Definitely looks better but thought they moved furniture. Apparently they don't so some areas…read moreweren't done. Carpet is way more sopping wet than I expected. I thought the vacuum would suck up more than it did. 15 min after leaving the above review (with 3 stars) on their google page I recieved a call from General Manager Adan. He came to my house another 15 min after the call and put up a big industrial fan to help with drying. He also offered to have a team come back to move furniture and clean. I declined. Customer service goes a huge way with me and I was impressed with how they wanted to resolve this and how quickly.

Duct cleaning by 2 gentlemen who seemed nice enough, communication was non existent as neither…read morespoke English . When they finished we had a fine dust on every square inch of our home . My wife is in tears and has 3 hours of cleaning so far after they left , and she's not done. I watched as he used compressed air to clean off his Flexible tool into my SHOWER ! The air diffuser inside the house weren't taped properly allowing dust everywhere. After they left we called and Adon the manager apologized and offered to vacuum the furniture. Angel came and vacuumed , we told him we hear rattling in the squirrel cage when the furnace turns on . Two days later a HVAC tech came out, on a Sunday and found a fistful of debris in the cage and a plastic ball in the heat exchanger . Pictures enclosed . The expensive filters we bought were clogged for a 3rd time since our duct cleaning . Adonis offered the tech fee . But we agreed the foam installed to keep dirt out of my furnace failed . Over $1k spent . A compromised furnace now . I'm a retired Codes inspector, and Carrier trained tech as well , so I know I'm going to potentially have issues going forward . The before and after pictures didn't exist or weren't retrieved by Stanley Steamer. Buyer beware .

Great job cleaning the carpets in our rental home. They were prompt and professional!read more

I had two large area rugs cleaned. They were returned in less than two weeks, and beautiful! Will…read moredefinitely recommend to friends and family, and consider using them for some of their other services too.

Sal was the gentleman who installed my carpet going down my celler stairs.He did a an amazing…read morejob.He cleaned up after the job was done. That was a plus///. We had a friendly conversation all the time he was here. Made me feel at ease.Sorry you were late for supper Sal.

I highly recommend Bill's Carpet. Our carpet is beautiful and installation was great. Bill came…read moreover and brought a sample of our carpet choice so we could match it to our walls. He measured and called with estimate that afternoon. Installation was great. Sal was friendly and professional and did an outstanding job removing the old carpet, padding, and staples. New carpet looks wonderful. We are extremely pleased. I would definitely go back to Bill's for any future flooring needs.

These guys were great - they came down to our place in Ithaca and cleaned our dirty, nasty rental…read morehouse's air ducts. Our landlord is one of those guys who thinks they are DIY Kings and the house was a holy hot mess of a disaster. Chris and Scott came, spent four hours cleaning the ducts and showing my husband little things that may need to be done to boost the longevity and productivity of our house's internal workings. They gave my husband tips of what is and is not permissible per building code and were so very friendly and helpful! We turned on the heat and it works great and we feel a lot safer with the ducts cleaned!

Scott was nice and very professional. He called before he came. Did they job well and even wanted…read moreus to hear what was being taken out of the ducts. It was not an all day process which was great. We will call again.

Jonathan, the owner of Solely Clean, responds so quickly, sets up the appointment, arrives on time,…read morehis pricing is very fair, does great work and is the very kindest person with a wonderful crew! I could not have asked for anything better. I had him twice now at my parents house. Many Thanks Jonathan & crew!!

Great service, super responsive, and they did an excellent job! Definitely recommend!read more

DLH Properties has used Advanced Concepts Carpet Care services for many years. They are promptly…read moreschedule cleaning services that meet our needs. We really appreciate the excellent service and professional way they take care of all our carpet care needs.

A job well done. Advanced Concepts made our carpets look like new…read more Thank you, Jean and Jake

DO NOT USE SERVICEMASTER -- My Home Was Damaged, My Family Was Exposed to Chemicals, and Their…read moreStaff Lied I didn't choose ServiceMaster -- my insurance company forced them on me. My kitchen had just been remodeled. After their work, I was left with: * Damaged cabinetry (chemical spray caused bubbling and peeling) * Scratched farmhouse sink * Gouged floors * Dented refrigerator and broken door seal * Filthy water leaked onto brand-new rugs One of their workers dropped a shop vac off a ladder -- it bounced and hit my fridge, cabinet, and freezer. He also stood on my granite counters with dirty boots. Then he sprayed chemicals into the ceiling and turned on a commercial fan, blowing toxic mist all over my kitchen. Me, my son, and our dog got sick. Throat, eyes, and breathing problems for days. Lacey Seymour, the project manager on-site, later admitted she "didn't trust" the worker she sent and said, "thank God he didn't cut your copper pipe." But when I repeated this later, she denied saying it. Live video of this conversation as well as all service master employees that entered my home even the day of the damage all recorded live footage. Then came the emotional harassment from corporate manager Hope Taylor. She emailed me with estimate deadlines of July 3 and July 16, demanding I get professional quotes. I sent her an official $23,000 damage estimate on July 16. Then suddenly, she gave me a new "take-it-or-leave-it" deadline of July 23 -- offering only $4,200 for all the damage. I'm disabled and was overwhelmed. I accepted the $4,200 on July 23 just to be done with it. But she ignored my acceptance and replied with an outdated email from July 3, pretending the deadline had already passed. It was a clear manipulation tactic. Hope Taylor's behavior is deceptive and disgraceful. I have every single email to prove it. This company caused damage, ignored the proof, bullied me with false deadlines, and made me chase them down while I was sick and dealing with the mess they left. If your insurance company tries to assign ServiceMaster -- REFUSE. They are unprofessional, careless, and dishonest. Protect your home and your health. I'm speaking from experience, with documentation and footage to back it all up.

I am writing this based on my experience over the last couple of days. Additionally, I will be…read morereporting this matter to the Better Business Bureau. As soon as I get the inflated invoice for the billing attempt to my insurance from your company, I will make public the video evidence showing your project manager who came into my home, dropped off a humidifier, and took numerous "complimentary photos" for a project that they ultimately did not begin.. Additionally, I will share the call log documenting my efforts to reach your business, along with the email I sent requesting the retrieval of your dehumidifier. I will also include a video featuring two of your employees, neither of whom came into my home to collect the humidifier they left behind as well, as the recording from our conversation, which was documented on my home camera. It is disappointing to see such poor service, and the outrageous billing amount reflects poorly on your business. I have also informed our insurance provider and will ensure they do not suggest your services to anyone in the Rochester area. Your conduct is a disgrace to your company. Potential clients - I strongly advise against trusting this company; they are likely to scam you. I informed Justin that I would be leaving a brutally honest review, and any response you see here from him may be misleading. The company came out on a Thursday night at 6pm after my basement flooded, promising to return on Saturday to begin mitigation. There project manager, Dylan told me to pump out as much as I can, but not to worry about anything else because they would take care of all of it, including the rug, the cutting of the molding and treatment, etc. They left me with just a small dehumidifier and nothing else. After that, they disappeared and failed to follow up. I reached out multiple times through messages and emails, but received no replies. In a final email, I asked them to pick up their equipment, as it was now Monday and they hadn't fulfilled their promise, leaving me to deal with the flood on my own. I rolled up the dehumidifier and set it out front for them on Monday. Now, they are attempting to charge me $700 for the 3 days of using that small dehumidifier, and instead of apologizing for their lack of follow-through and the mess they left me with, they are inflating my bill. Just stated that he is also attempting to charge for retrieving the dehumidifier from the front of my home . This is outright theft. Do not trust this company. I intend to keep this review up, and I will share the bill when I receive it along with the photos and videos, emails, etc. mentioned above. In today's world, where our home cameras capture every moment, it's absurd for this company to believe they can successfully deceive us or maintain future connections with potential clients after pulling off such a scam. Furthermore, I plan to take this to the media, complete with video evidence of their employees doing nothing and failing to keep promises. This company exploited my vulnerability when I needed support the most. They failed to fulfill their promises, providing services that ultimately left me to confront a mold issue on my own. Justin implied his project supervisor seemed clueless and should not have handled the situation this way, which raises concerns about their training. Justin a Dylan should be held responsible for their actions, but it seems they will evade accountability. Their behavior reflects cowardice and dishonesty.

Having a 10 month old puppy, I needed carpet cleaning!! My neighbor recommended Byrnes Chem-Dry. It…read morewas fast to schedule appointment and they arrived exactly as promised. They were very professional and personable. The carpet looks great. They were able to remove spots and it looks and feels like new carpet. Will certainly use them again. Price was very reasonable. A plus- carpet dried in an hour.

They just finished my carpets and they came out wonderful. I was kind of concerned about some bad…read morespots but they did a great job on that too. I highly recommend them and will be using them myself when I need carpets cleaned again.

Nadine was prompt and professional. She responded very quickly to messages and was flexible in…read morescheduling our first cleaning. She cleaned our entire house and we are very happy with the results. Her prices are very competitive. Highly recommend!

From the owner: Kitchen cleaning - countertops, tables, and mopping of…read morehard wood floors Bathrooms- scrub down of any hard surfaces, toilet, sink and shower, cleaning of floor Bedrooms- mirror wipe down and vacuuming of any carpet Living rooms- vacuuming and wipe down of any mirrors Time will vary depending on size of house/business but between 3-4 1/2 hours