Marty and team provide detailed cleaning services for our office and superior carpet cleaning…read more Their staff can be trusted and are highly efficient. Their services allow me to focus on my clients and save me time! Thanks!

The CleanTec crew did a great job cleaning up after water and mold damage in our home. They took…read moretheir time making sure the job was done right, and we are very satisfied with the services performed by this local company.

I called them in a panic with a flooding situation after normal business hours. They got back to…read moreme very promptly and helped with my clean up right away. They went out of their way to help me out. Going above and beyond their normal customer service. I would recommend them to all.

From the owner: We offer a wide range of disaster restoration services including water damage, fire damage, mold…read moreremediation and biohazard cleanup

I called this business for water and mold damage clean up. Mike (Owner), did not seem to know what…read morehe was doing, so I talked to some other specialists which reinforced my opinion. I found out too late that he had purchased this business only a few months prior to my call for help. When I presented Mike with what I'd learned was the recommended (and logical) protocol for this type of work, he refused and left me with additional damage and contamination which made me extremely ill. I was billed for work/services; not completed, did not approve, explicitly told not to do, as well as those not performed at all. I feel that my home and my health was violated!

They were hired by Allstate to remediate a water tank break in my basement. The people that…read morehandled removal of the contents did a good job. Don't ever allow them to do construction work in your home. They took forever to get anything completed and then ripped us off for work that was not completed. The were paid in full from Allstate and only completing part of the work. After verbally agreeing they owe me money, they refuse to answer phone messages and letters demanding the payment. The are ripoff artists and now I'm forced to litigate to get the money back. Don't ever hire them!!

DO NOT USE SERVICEMASTER -- My Home Was Damaged, My Family Was Exposed to Chemicals, and Their…read moreStaff Lied I didn't choose ServiceMaster -- my insurance company forced them on me. My kitchen had just been remodeled. After their work, I was left with: * Damaged cabinetry (chemical spray caused bubbling and peeling) * Scratched farmhouse sink * Gouged floors * Dented refrigerator and broken door seal * Filthy water leaked onto brand-new rugs One of their workers dropped a shop vac off a ladder -- it bounced and hit my fridge, cabinet, and freezer. He also stood on my granite counters with dirty boots. Then he sprayed chemicals into the ceiling and turned on a commercial fan, blowing toxic mist all over my kitchen. Me, my son, and our dog got sick. Throat, eyes, and breathing problems for days. Lacey Seymour, the project manager on-site, later admitted she "didn't trust" the worker she sent and said, "thank God he didn't cut your copper pipe." But when I repeated this later, she denied saying it. Live video of this conversation as well as all service master employees that entered my home even the day of the damage all recorded live footage. Then came the emotional harassment from corporate manager Hope Taylor. She emailed me with estimate deadlines of July 3 and July 16, demanding I get professional quotes. I sent her an official $23,000 damage estimate on July 16. Then suddenly, she gave me a new "take-it-or-leave-it" deadline of July 23 -- offering only $4,200 for all the damage. I'm disabled and was overwhelmed. I accepted the $4,200 on July 23 just to be done with it. But she ignored my acceptance and replied with an outdated email from July 3, pretending the deadline had already passed. It was a clear manipulation tactic. Hope Taylor's behavior is deceptive and disgraceful. I have every single email to prove it. This company caused damage, ignored the proof, bullied me with false deadlines, and made me chase them down while I was sick and dealing with the mess they left. If your insurance company tries to assign ServiceMaster -- REFUSE. They are unprofessional, careless, and dishonest. Protect your home and your health. I'm speaking from experience, with documentation and footage to back it all up.

I am writing this based on my experience over the last couple of days. Additionally, I will be…read morereporting this matter to the Better Business Bureau. As soon as I get the inflated invoice for the billing attempt to my insurance from your company, I will make public the video evidence showing your project manager who came into my home, dropped off a humidifier, and took numerous "complimentary photos" for a project that they ultimately did not begin.. Additionally, I will share the call log documenting my efforts to reach your business, along with the email I sent requesting the retrieval of your dehumidifier. I will also include a video featuring two of your employees, neither of whom came into my home to collect the humidifier they left behind as well, as the recording from our conversation, which was documented on my home camera. It is disappointing to see such poor service, and the outrageous billing amount reflects poorly on your business. I have also informed our insurance provider and will ensure they do not suggest your services to anyone in the Rochester area. Your conduct is a disgrace to your company. Potential clients - I strongly advise against trusting this company; they are likely to scam you. I informed Justin that I would be leaving a brutally honest review, and any response you see here from him may be misleading. The company came out on a Thursday night at 6pm after my basement flooded, promising to return on Saturday to begin mitigation. There project manager, Dylan told me to pump out as much as I can, but not to worry about anything else because they would take care of all of it, including the rug, the cutting of the molding and treatment, etc. They left me with just a small dehumidifier and nothing else. After that, they disappeared and failed to follow up. I reached out multiple times through messages and emails, but received no replies. In a final email, I asked them to pick up their equipment, as it was now Monday and they hadn't fulfilled their promise, leaving me to deal with the flood on my own. I rolled up the dehumidifier and set it out front for them on Monday. Now, they are attempting to charge me $700 for the 3 days of using that small dehumidifier, and instead of apologizing for their lack of follow-through and the mess they left me with, they are inflating my bill. Just stated that he is also attempting to charge for retrieving the dehumidifier from the front of my home . This is outright theft. Do not trust this company. I intend to keep this review up, and I will share the bill when I receive it along with the photos and videos, emails, etc. mentioned above. In today's world, where our home cameras capture every moment, it's absurd for this company to believe they can successfully deceive us or maintain future connections with potential clients after pulling off such a scam. Furthermore, I plan to take this to the media, complete with video evidence of their employees doing nothing and failing to keep promises. This company exploited my vulnerability when I needed support the most. They failed to fulfill their promises, providing services that ultimately left me to confront a mold issue on my own. Justin implied his project supervisor seemed clueless and should not have handled the situation this way, which raises concerns about their training. Justin a Dylan should be held responsible for their actions, but it seems they will evade accountability. Their behavior reflects cowardice and dishonesty.

READ THIS POST BEFORE DOING BUSINESS WITH WOODFORD BROS…read more They were retained to replace my sister's gutters for $10.3K. They wanted a $3.1K deposit which she had to pay in cash because their "credit card reader failed". This amount turned out to be excessive and in violation of NY law. The work was schedule for December of last year. Without notifying her, they rescheduled the installation for March of this year... without her consent. However, my sister who signed the contract became seriously ill... is in the hospital... and would not be available to supervise the work at that later date... a date they rescheduled to do the work without my sister's consent or knowledge. As such, a demand for return of the full deposit was made and refused by Woodford. We will be taking further action. UPDATE While it was inexcusable to have withheld the deposit, Woodford is making a full refund of the remaining deposit and promised to send it certified mail the same day. My thanks to Eric for his prompt response to this matter.

Extremely disappointed with the work Woodford Brothers did in my basement…read more They did waterproofing for me a couple of years ago, and when they dug and re-poured the concrete around the perimeter of my basement, they left the floor with a significant and uneven slope. I didn't notice how bad it was right away because I've been slowly saving up and doing small projects over time to turn the space into a playroom. Once I finally started bringing in professionals to move forward, the issues became impossible to ignore. The slope is so severe that I can't get flooring installers to lay carpet, and shelving can't safely sit against the wall without leaning -- which is a serious safety hazard since this room is meant for my two-year-old. I've called the company multiple times and was told I'd receive call-backs, but no one follows up. No real solution has been offered, and they've shown no willingness to fix the problem. Even a professional from Lowe's said they had never seen a job done like this and that it absolutely shouldn't look this way. For the cost of the project and the trust I put in this company, I expected far better. I would strongly recommend getting multiple opinions before choosing Woodford Brothers.

I was very unhappy with this company. They did not complete work on time, did not estimate…read moreproperly, were not forthcoming about all potential costs, did not clean up the work area, and left equipment on my property for weeks after their project was so called "completed". My insurance company was not pleased. I do not recommend.

From the owner: For all of your residential and commercial abatement and remediation services, place your trust in…read morethe team at CRAL Contracting, Inc. Youll immediately feel like youre in the best possible hands.