Very compassionate and kind when we were under unexpected circumstances. Easy to work with…read more Reasonable prices.

They are extremely caring and professional I was able to…read moreget an appointment for my very sick cat the same day I called, which I believe saved her life. We are very grateful and appreciative.

Really loves animals, and seem smart/knowledgable. Took care of our dog Abby from inside our car,…read moreSince she couldn't stand up from a potential rattlesnake bite. Highly recommend for basic care. For emergency care, this is not equipped.

I would like to thank the staff for their handling of my cat (and me) today. I had to put my 20…read moreyear old cat down and from the first call to the end, all the staff were incredibly compassionate and caring. They made a bad experience a little bit more tolerable. Gee and I thank you!

They were nice, but they didn't tell me that they were gonna charge me an emergency fee for me…read morebringing in my cat when she had a stomach ache and was not eating I wasn't mind paying for the service but they could've at least told me they were gonna charge me the emergency fee before they helped me and rang me up and ended up costing me almost $200 more But I really didn't have to spend. Anyhow, I made it work by maxing out my credit card, which I now have to pay off but other than that, they were cool she recovered. She just had a bellyache and they gave her a shot and we were on our way. Just kind of wish they would've at least let me know for a store maybe even just been cool enough to just wave it since I was only there for 20 minutes But either way I didn't have an appointment. I guess I thought I did but it was for a different day when scheduling online it was a little bit confusing all in all they seem nice though and it seems like a good place.

Above and Beyond has been our vet for many years. Recently we acquired a pair of dogs. The female…read morewent in to be spayed and there was a complication during the spay and her spleen had to be removed. Dr. Jo and Dr. Jen handled the complication with much expediency and empathy and waived all costs associated with the procedure. It was a difficult situation and they couldn't have done a better job taking care of both the emergent situation and the response post surgery. Their moral compass is well intact and solid as a rock. Cannot recommend them enough.

The entire staff is amazing. We traveled back and forth 3 hours multiple times just to have our dog…read moretreated here. The pricing is much lower than anywhere else I've found. The staff is very friendly and go above and beyond. The vet made sure we understood the options and the process and answered my million questions. Special thank you to Kim and Dr.DePaul.

Extremely Disappointed with the Lack of Transparency and Professionalism…read more... I represent a nonprofit organization that stepped in to help a woman with the veterinary expenses for a young stray cat who was sick and in pain. My only goal was to help this animal receive the care he needed. I contacted Modoc Veterinary Center and made arrangements with Hillary at the front desk. I would provide my card as the responsible payer, and it was made clear that I would be kept informed of what had accumulated. Hillary was helpful, and we had a clear understanding that I would receive updates so I could make payments. Unfortunately, the experience changed dramatically the following day when Abbey Stanley was working the front desk. When I called trying to make a payment and obtain the current and anticipated charges, I was repeatedly told she did not know the amounts. She explained that she was one person working a busy front desk and did not have time to continually address my calls. When I asked to speak with someone who could provide the information, I was not connected with anyone who could help. My issue was never that every future veterinary expense needed to be predicted perfectly. I simply wanted reasonable, tentative figures and an itemization of expenses being incurred, the exact communication arrangement established when I agreed to help pay. The cat ultimately remained hospitalized for two days while I continued trying to determine what I was financially responsible for. Rather than receiving transparency, I was dismissed and repeatedly redirected. This was particularly frustrating because I was actively trying to pay the clinic, not avoid payment. The billing experience afterward made matters worse. The invoice I eventually received showed the total amount and payment due. However, my card was charged an additional amount beyond the amount disclosed. That additional charge was not on the invoice I received, and my bank was made aware of this discrepancy. There may be many positive reviews of this practice, and other clients may have had very different experiences. I can only speak to mine. When someone steps forward to financially help an animal in need, basic communication, professionalism, and transparency about accumulating charges should not be difficult to obtain. I am grateful that the cat received veterinary attention, although they never diagnosed the issue, but the administrative and billing experience seriously undermined my trust in this practice. Animal care should be accompanied by clear communication and transparent billing, especially when a third party has specifically agreed to cover the expenses under those conditions.

We go out of our way to come here and that alone says everything…read more This is a true country vet experience in the best way: calm, personal, and actually focused on your animal. No chaos, no packed waiting room, no rushed appointments where you feel like you're on a conveyor belt. It's a husband-and-wife team, and you can feel that difference immediately. There's a level of care and attention that's hard to find, especially since we mainly reside in the Bay Area. They only schedule about two weeks out, which, at first, completely threw me and I was pissed by the inconvenience. I was used to booking way in advance and felt mildly panicked about it. But now I get it. That boundary is exactly what allows them to stay present, not overbook, and give each patient the time they deserve. The space is clean, easy to access, plenty of parking and best of all, it's not crowded. No line of stressed-out dogs and overwhelmed humans. We intentionally plan our dogs' vaccines and routine care around being in the area so we can come here. That's how worth it it is.

The whole staff is very caring. Reasonable pricing. Pretty easy to get in for appointments.read more

Had a great experience the other day with this clinic (the Alturas office) and in particular with…read moretheir Vet Tech Kelsey. Being somewhat new to ranching, she was extremely patient, knowledgeable, polite and most friendly! The amount of time spent with us was very much appreciated. We have been bragging about this clinic and her ever since and will continue to do so! We had no problem spending the few hundred dollars on our needed supplies. We will definitely be back.

Very big thank you for understanding my situation! For hearing my concerns and my suggestions. I…read morewas pleased with visit and don't feel overwhelmed. Front desk is great!

We have been coming here for many years and all of the vets in that time have been friendly, caring…read morethorough and accommodating in caring for our pets. Highly recommend!

My dog, Mouse badly cut pads on two of her paws and Dr. Wharton & staff came to the rescue…read more I had no appt, but they took her right in. I am so pleased to have found a vet to take care of my most prized possession. I give Chester Veterinary Clinic my highest recommendation: A+++

Dr. Suzie is a great vet. The staff members are rude to the point of my family not willing to…read moreendure their snarky attitude and complete unprofessional behavior. I wish Dr. Susie well but in this small community word will get around fast. D. Wilson