Very compassionate and kind when we were under unexpected circumstances. Easy to work with…read more Reasonable prices.

They are extremely caring and professional I was able to…read moreget an appointment for my very sick cat the same day I called, which I believe saved her life. We are very grateful and appreciative.

I would like to thank the staff for their handling of my cat (and me) today. I had to put my 20…read moreyear old cat down and from the first call to the end, all the staff were incredibly compassionate and caring. They made a bad experience a little bit more tolerable. Gee and I thank you!

I would like to personally thank Dr. Nelson and his Amazing staff for their compassion and…read moreexcellent care of my new 14 week old puppy. I'm from Chico California and a part time resident at Fox wood County Club. I woke up to Salem not feeling well and immediately called my regular vet located in Chico to schedule an emergency visit. Sadly, to say they were completely booked and had no openings until the following week. I proceeded to call numerous other vets in Chico, California, to no avail. I called Dr. Nelson 's office and explained my situation and they were more than happy to squeeze me in between all of their appointments for that afternoon to make sure Salem was seen and properly diagnosed. I'm seriously considering switching vets and making the hour and a half drive based off of Dr. Nelson's bedside manner and true concern for my pet and the excellent service I received from his wonderful staff. I highly recommend Dr. Nelson's office for anyone's pet needs. Sincerely, Kelly Leser

They were nice, but they didn't tell me that they were gonna charge me an emergency fee for me…read morebringing in my cat when she had a stomach ache and was not eating I wasn't mind paying for the service but they could've at least told me they were gonna charge me the emergency fee before they helped me and rang me up and ended up costing me almost $200 more But I really didn't have to spend. Anyhow, I made it work by maxing out my credit card, which I now have to pay off but other than that, they were cool she recovered. She just had a bellyache and they gave her a shot and we were on our way. Just kind of wish they would've at least let me know for a store maybe even just been cool enough to just wave it since I was only there for 20 minutes But either way I didn't have an appointment. I guess I thought I did but it was for a different day when scheduling online it was a little bit confusing all in all they seem nice though and it seems like a good place.

Above and Beyond has been our vet for many years. Recently we acquired a pair of dogs. The female…read morewent in to be spayed and there was a complication during the spay and her spleen had to be removed. Dr. Jo and Dr. Jen handled the complication with much expediency and empathy and waived all costs associated with the procedure. It was a difficult situation and they couldn't have done a better job taking care of both the emergent situation and the response post surgery. Their moral compass is well intact and solid as a rock. Cannot recommend them enough.

The entire staff is amazing. We traveled back and forth 3 hours multiple times just to have our dog…read moretreated here. The pricing is much lower than anywhere else I've found. The staff is very friendly and go above and beyond. The vet made sure we understood the options and the process and answered my million questions. Special thank you to Kim and Dr.DePaul.

We go out of our way to come here and that alone says everything…read more This is a true country vet experience in the best way: calm, personal, and actually focused on your animal. No chaos, no packed waiting room, no rushed appointments where you feel like you're on a conveyor belt. It's a husband-and-wife team, and you can feel that difference immediately. There's a level of care and attention that's hard to find, especially since we mainly reside in the Bay Area. They only schedule about two weeks out, which, at first, completely threw me and I was pissed by the inconvenience. I was used to booking way in advance and felt mildly panicked about it. But now I get it. That boundary is exactly what allows them to stay present, not overbook, and give each patient the time they deserve. The space is clean, easy to access, plenty of parking and best of all, it's not crowded. No line of stressed-out dogs and overwhelmed humans. We intentionally plan our dogs' vaccines and routine care around being in the area so we can come here. That's how worth it it is.

Wow, what an incredibly rude woman vet, not staff, the vet!! I called seeking help for my kitty who…read morehasn't eaten in several days. When I mentioned she was feral--and before I could tell her born feral, not feral now--she exploded, yelling, "We don't treat feral cats EVER," loudly and angrily repeated herself and started to hang up on me! I said, "Whoa, wait a minute..." but she interrupted me again angrily telling me to go somewhere else. No problem, lady. No problem, at all.

Had a great experience the other day with this clinic (the Alturas office) and in particular with…read moretheir Vet Tech Kelsey. Being somewhat new to ranching, she was extremely patient, knowledgeable, polite and most friendly! The amount of time spent with us was very much appreciated. We have been bragging about this clinic and her ever since and will continue to do so! We had no problem spending the few hundred dollars on our needed supplies. We will definitely be back.

when my dog became deathly ill I had no choice but to take him to this veterinarian. They were the…read moreonly veterinarian Clinic within a hundred miles that provided blood work. It turned out that he would need ongoing treatment. Then after we were able to get him out of the woods and on the road to treatment my bill total close to $2,000 and is still rising. The office staff was for the most part polite and kind. The doctors that we saw were helpful as well. But one member of the staff at this office and one at the Chester office we're consistently rude despite the fact that I have paid well over a thousand dollars of my bill in the last 2 weeks since this has started. Today I needed help and they refused to help unless I was able to pay for that service totaling over $100 today. Despite the fact that I paid an additional $250 on the bill just yesterday. When I spoke with their Chester office it was discovered that all of the office visits in Chester we're five dollars less then the office visits in Susanville. But I was being charged the extra $5 no matter which office I visited. The lady in the Chester office simply replied that she didn't have time to argue with me. This has been the regular treatment that I have received in regards to my bill. Nothing but rudeness and snippy attitudes. I am simply trying to save my dogs life. Now, I want to be clear that the other staff and the veterinarians has been nothing but kind, and helpful even so far as the doctor who owns both practices trying to give me plenty of time to pay my bill but being rudely told by one of these women that no I had to pay it now , it is simply these two women that run the financial ends of these offices, which I believe are mother and daughter, that are rude and inconsiderate and most of the time. You would think that a person who managed to come up with well over a thousand dollars in two weeks just to pay them would be treated with a little bit more respect and dignity. I wish we had more options but there is only one other veterinarian within a hundred miles and he simply doesn't have the facility to deal with this kind of case. If I had any other choice I would take it. Sorry for such a negative review to all the people that were kind and helpful I do appreciate you.

Very big thank you for understanding my situation! For hearing my concerns and my suggestions. I…read morewas pleased with visit and don't feel overwhelmed. Front desk is great!

My dog, Mouse badly cut pads on two of her paws and Dr. Wharton & staff came to the rescue…read more I had no appt, but they took her right in. I am so pleased to have found a vet to take care of my most prized possession. I give Chester Veterinary Clinic my highest recommendation: A+++

Dr. Suzie is a great vet. The staff members are rude to the point of my family not willing to…read moreendure their snarky attitude and complete unprofessional behavior. I wish Dr. Susie well but in this small community word will get around fast. D. Wilson