Excellent Excellent service! We had smoke damage in our entire house due to a small kitchen fire. I was in shock and not sure what to do. Between ServPro in Eagan/Apple Valley and Evans Garment service, they turned around a sizable emergency pile of clothes for my family in under 24 hours! On top of this, Evans delivered my garments to my extended stay while I was working and it was delivered to my room for me to unload when I got there. Everything was in excellent shape, pressed, even sorted by family member! They exchanged the pile of clothing I had been wearing prior to meeting with the insurance adjuster and them getting the job. They were friendly, empathetic to my situation and so quick to respond! They saved me so much time in laundry and it was 100% hassle-free with their service! I highly recommend them! read more

I would also give them a zero if I could. I have had a terrible experience with Evans. They have lost a large portion of my things, they are unorganized and unreliable. They went into my house and took all of my textiles and then told my restoration company that they had spoken with me, which was a lie. I want my things back and they continually refuse to do that without permission from my insurance. They basically forced me into letting them restore everything (to the tune of $6000) by saying my insurance wouldn't cover any textiles unless I let them try to restore them first. so displeased. I wish I would have had an opportunity to choose my own garment restoration company. I would have chosen one where the people care about people and not just about fleecing insurance companies. read more

I think they did a great job with our clothes and washables after our basement flooded. My contractor assured us we wouldn't need to worry as he'd used them before, he was right. Given the choice I would probably use them again. read more

I visited Evans to grab some of my items and was relieved to see everything was being very well taken care of. I had lots of questions and they answered them all. Everyone was very respectful and professional. Thank you Evans! read more

These folks were awesome. All my clothes came back well marked and organized. A real pleasure to work with. Highly recommend this company!

My family experienced a fire loss this winter and Evans was referred to us by our insurance company. They were on-time and very professional. Throughout the entire process I felt taken care of and I knew my belongings were too. I was surprised at how many items they clean and what was salvaged. I would without a doubt recommend them. read more

I also would give a zero and agree with so many of these reviews. My family went through a tornado. Service master was hired to pack out our home, they called Evans restoration. I had over 50 people at my farm helping with clean up of the destruction. Terry just asked me to sign his agreement, I was so overwhelmed and still in shock of what had happened I had no idea what was all taking place. They took everything they could. Brand new sheets in packages and that were in a closed cabinet, rubber maid containers full of items that did not need to be cleaned! They even came out and went through a trailer of items saying it needed to be cleaned because if insulation that was in the air. I asked for a few boxes of things to be returned ASAP. They did deliver a few boxes but it wasn't anything I asked for. A week later my insurance company called and told me the estimated bill was $27,000!!! I said that's insane and was told I could call to stop service and pay for what had been done. I called terry asked work be stopped immediately, was referred to Anna who was so rude, told me I was not able to stop anything and hung up. They then lied to my insurance agent. The bill has not been paid and I am going to an attorney. Horrible horrible company. read more

I gave this outfit one star as zero is not an option. I first encountered EGR outside my residence after a major apartment fire which resulted in extensive smoke and water damage. I thought they had been hired by my office but this was not the case. We discussed cleaning a very delicate hand sewn quilt, a throw, and a limited number of clothes. I signed a release to submit a bill as a claim to my insurance. The items were returned in a timely manner but I was devastated to discover that my hand sewn quilt was completely ruined beyond repair. It was shredded with so many holes and ripped seams it could only have been treated in a rough manner despite reassurances that it would be treated as a delicate. I had a check out to pay and Anna stated that there would be no charge for the items due to the extensive damage to the quilt. I thought that it was the least they could do and accepted it as closed between us. I asked my claims adjuster if they submitted a claim and they did not. The claim was open for two months so I assumed we were finished. The throw and cotton clothing were fine but the jeans had a very heavy smoke smell. Well five months later I have received multiple calls requesting payment. When I explained I was told there was no charge due to the damage they had no record of that. I have never received a bill. I believe this company is extremely unprofessional and they should honor their agreement. I feel taken advantage of during a crisis and I would like to warn others before being approached by ambulance chasers such as EGR. I took the rest of my clothing to Pilgrim cleaners and they did an amazing job, no damage or drama. read more

Shame on them!!! As this is a unique cleaning service they were subcontracted through another firm to clean my clothing/linens/draperies after a fire in my house. The young man who picked up the goods was very professional and efficient. The "Account Manager" drove from 35 miles away just to introduce herself which I considered as a potentially useless consumption of time and expense but Evans upholds it as "customer service". Issues arose when I was told that all of my belongings would be delivered. I took a half day of vacation to receive my belongings and when the gentleman who delivered the goods had emptied the van it was clear to me that I had received less than half of what they had picked up. When I asked what I should do if I was missing something he told me that this was not likely due to how they process orders separately and in their entirety thus avoiding mixing or loss of items from a particular order. I asked him to humor me and he said to call the office. Upon calling the office I got the same story and simply asked if they could look to see if the remainder could be found. Within 15 minutes I got the call that they found the rest of my belongings. We scheduled another delivery and I asked if it could be after 3:00 p.m. such that I wouldn't have to take additional time off at work. They offered the hour window of 2:00 to 3:00 p.m. for a week later. While this didn't quite fit my request I accepted. Unfortunately, on the given day that time window came and went with neither the arrival nor so much as a telephone call. I allowed 30 minutes to pass and called the office. Initially Rachel could not find record of it and when I reminded her of the situation a week earlier she suddenly found it. At this time it appeared to me that perhaps they had "forgotten". I asked that she call the driver and find out what was going on. She called back and pronounced that the driver "got hung up". I asked why I had not been called. She said that I should have been and said that another driver be sent out. The logistics of this given my house is 50 miles from their facility didn't makes sense to me and merely raised my suspicion that the goods had truly never left there facility. At this point I asked that the Account Manager be informed of what had transpired and that she call me. She did not call that afternoon (a Friday) but left a message Monday morning. After a round of phone tag I sent an e-mail indicating that I felt it only fair that they compensate me for the half day of work which I lost. I did this believing if fair since they had yet to deliver all of my belongings and had gone so far as to stand me up entirely. I received a call from the Account Manager and it was clear that she did not comprehend the consequence that their negligence had cost me. She made an offer to merely "split" the cost of one of the half days of lost income. I pointed out to her that considering I had yet to receive all of my belongings that there were two half days of lost income involved and that I was still up for investing the one half days income on the premise that I ended up with the FULL and COMPLETE delivery of my belongings. She requested that I "think about it overnight and we talk in the morning". I refused her offer. She called in the morning and indicated that she had spoke with her manager and they decided to go ahead and cut the check "just to get this over with". I found this a bit insulting but not unexpected as at no point did anybody from Evans Garment Restoration offer any form of an apology. They did acknowledge that this "shouldn't have happened" but chose to stick to their accolades and mantra about how they have "outstanding performance" which is stated on their website and apparently "memorized" by their staff. In spite of all of the issues with those in the customer interface element of their business I do have to say that those working in back do a GREAT job. My garments we well cleaned, pressed, hung and bagged. A little detail which did impress me was the zip-lock bag containing loose change and bills that were apparently found in pockets of my clothing....nice touch. A minor thing that could be improved is how they process articles that utilize Velcro. My outer garments (rain coats, etc.) ended up with the Velcro closures loaded with fibers from other garments. A lot of picking of these fibers has been necessary and I could probably knit a mitten with what I recovered. While this was just a matter of persistence in picking these fiber out of the Velcro one must consider that these fiber are extracted from other articles of clothing which were washed at the same time. This is unnecessary wear on these articles. Those in the shop at Evans Garment Restoration did a great job while those in the office did poorly in this situation. Perhaps they are not used to something going awry and need to develop a better approach should the "unlikely" happen. read more

I have spent the entire weekend washing everything that was delivered yesterday. Servpro of Duluth MN subcontracted with Evans to clean my things after a neighbor started a fire in their apartment. Only a few coats were acceptable an did not smell. Everything else smelled of a dirty dry cleaning solution .....never ever use this company. They are a rip off and should be shut down. They also destroyed a fifty year old velvet hat that my great grand mother had handmade...could fit in the palm of my hand. Called them on their emergency line....got a call back 7 hours later. When I stated that I would file a review, Lisa threatened me! read more

Evans was great to work with in an unfortunate situation. They were able to save so many items. I was very surprised when my daughters favorite blanket was returned to her the very next day. read more

There isn't a low enough score to rate Evans Garment Restoration. I would call them malicious if they weren't so inept. They prey on people who have gone though a devastating experience such as a fire, they take your personal items under the guise of helping you by doing the cleaning/Restoration... Then they "lose" half of your stuff, over inflate costs to the insurance company (they won't send you a bill-they bypass you and send it directly to the insurance company hoping they will pay without question), and if you question their costs, they hold your property as ransome/collateral until they get paid. And then you still won't get everything back. They won't know where it is. Honestly....They damaged multiple items, and then lied to my face about it - almost half my stuff, but how do you prove what you had? You can't and they know it. It's like proving a negative. Then they inflate costs... Like charging a 4'x6'curtain panel as a extra large curtain for about 3x what the actual cost should be. They send stuff "out" to be cleaned, then they double bill for them cleaning the rug, and their other company billing for the rug. Over all... Predatory and dishonest. I wouldn't recommend them to my worst enemy. read more