Expensive bike chain and this branch is particularly unreliable.
Firstly, I had to leave my bike for a simple repair quote and at the time I asked if I would have to
pay something when I would pick it up, which I was told that there was nothing to pay, as I would have imagined (but I asked to confirm, otherwise sometimes you get nasty surprises)
They asked me to pick it up the following day or I would have to pay £30 if I left it overnight.
So I left work early to pick it up the day I was told, only to find that my bike had not been checked yet.
So I had to leave work early another day of the week to pick up the bike.
When I got there, I was given the quote and a bill of £35 just to check my bike!! So I obviously argued this specifying the person that I had checked that I would not pay anything for this service and then in the end I didn't pay. But they confirmed that I would normally have to pay £35 just to have my bike checked to get a repair quote. So I explained to them that no other bike store that I have taken my bike to for quotes has ever charged me since they don't do nothing to my bike other than look at it and that it was outrageous that they would charge for it.
Not only that, the quote was for £161 and I finally got the same work done in another store for £83. Unbelievable. I will never even look at their window shop again just in case they charge me for it too! read more