I worked with Rachael Myers to do a vehicle transfer. Rachael was quick, knowledgeable, and…read morefriendly. Highly recommend. Thank you!

My sales guy , Cory, was very young and had no personality. He didn't know the features of the car…read moreI was looking for, nor how to use them. communication was lacking from him during the whole process. He never greets me when I come in for service, which has been a lot lately. Signing the paperwork the manager was pushy and rude. I almost walked out. No parking available around the entrance. I am still having major issues with my car, although they always seem to have rentals available while they work on it.

Tom Bartyzel was fantastic in helping us decide what to buy. He held true to our needs which…read moreturned us into forever Matthews Nissan of Clay fans. We will be back thanks to his and sales manager Pete's amazing service and patience.

The whole transaction was smooth, with NO high pressure sales people. I called ahead to see if…read morethey had a Nissan Frontier truck I was interested in, and they told my that they did. I ran up there and talked to Tony, who in turn, hooked me ip with Ivy as my sales person. Ivy is very nice and friendly, and she knows her vehicles inside and out. Aaron accompanied me on a test drive, and was very helpful in explaining all the features. And answering any questions that I had. After the test drive, Tony crunched some numbers, and after a little bit of "back and forth" negotiations, we came to an agreement on price. As far as purchasing a vehicle, I must say that this was about as easy and no nonsense as it could be. I'm very satisfied with the whole transaction, and all the employees that I came into contact with.

Came here to look at a car I possibly wanted and found their service prices.....cheap…read more They will do an oil change cheaper then I can do it for myself so they do all my oil changes now and it saves me from crawling under the car. Always very friendly and helpful and they always follow up to make sure you are happy When I'm ready for that new car this is where I'm going and for it's service

Not a very friendly experience. Felt I wasn't taking seriously as a young woman. The salesman made…read morea comment when I walked in- annoyed- that people should make appointments. And I wasn't offered a test drive despite interest.

They know what they are doing Prices are fair…read moreClean comfortable waiting room Tire prices competitive

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Top notch mechanic. My whole family has gone here for years. They try their best to get you a…read moregood price on parts. Sometimes it takes a while to get an appointment but that must mean they are doing something right.

Terrible experience. I was convinced by their tow truck driver (via AAA) that they could service my…read moretruck since my regular auto mechanics were booked 2 weeks out. They ended up charging me over $200 to tell me that the problem was what I had already told them was the issue and then they said they couldn't even fix the problem because their mechanic wasn't available, after I was told by the tow tuck driver that they had a specialist that could fix anything. They at least were willing to tow my truck to another mechanic, after some coercing on my part, but not until after they charged me over $200 for not doing anything. I took a chance on this place because the tow truck driver was nice and accommodating at the time so I wanted to give them business. It ended in bitter disappointment. Not good business.

Salesmen were professional and courteous. I responded to an online offer and the salesmen…read moreimmediately responded (on a Sunday night no less) to come test drive the vehicle. Unfortunately the car was to small for me, but I felt very little pressure to talk with the salesmen about another vehicle , which I liked. No unwanted pressure to buy. I didn't end up buying from Inf of Cuse but I do recommend giving them a call if your in the market for an Infinity-Brad F.

If I could have given no stars, I would have. Since they hired new people in management, their…read moreservice has gone down hill. I took my vehicle there to get serviced and to my surprised I needed a new engine, lucky it was covered under warranty. Since then, I have had NOTHING but trouble with management and my vehicle. My check engine light continued to come on even after being "serviced" multiple times. The last time was about 2 weeks ago and when I got my vehicle back, 2 days later I noticed that my check engine light did not glow upon starting my car. I immediately called Infiniti to try and get my car back in to see why that is( I don't know if the light is blown or if it was removed). Today when I called to try and get my car serviced for the check engine light, I was told by Jason that I was not welcomed back there and that my service was no longer needed. I have been with the Infiniti family for over 6 years and have NEVER had any issues or problems with an employee there. Even up until today, I have never raised my voice or yelled at anyone there, so to be told that I was not welcomed there makes me wonder what the real issue at hand is. Jason is the same person that called me a liar and accused me of getting toll tickets on a loaner that I had for a couple of days while they serviced my vehicle. Upon further research, he realized that I was not the person that had got the tickets even though I told him numerous times that it wasn't me. He didn't even apologize to me. At this point to be told that I am not welcomed there, I am taking it VERY PERSONAL because not only am I a woman, I am a BLACK WOMAN that has been getting treated with nothing but disrespect from Infiniti of Syracuse since they have on- boarded new employees.

Do not come here if you need a tire replaced. I brought my RAV4 in on Friday and was told they…read moredidnt have my tire in stock but were ordering it and it would be ready Monday. I called them Monday and the tire never came. I now have to drive on a donut in the snow since they didnt bother to call me so I could go somewhere else.

Came at the end of the working day for state inspection. Staff was very friendly and professional…read more Service was quick. What really got me was their waiting room: I couldn't believe they had complimentary snacks, drinks and coffee. Also had magazines and big screen TV for the news. It certainly made the wait enjoyable having access to things other than my phone. Back at my hometown dealership, all you had was a chair and a view of the receptionist at work zZzzZz. Their prices maybe a bit on the higher end of things. I needed a hubcap for my car and their price was roughly 100% greater than what it costed me to just buy it online. Yes, that is double retail value. Can't blame them though for trying to make money. From the quality of service and care, I wouldn't even mind paying for it.

Ryan's been selling here for 15 years and knows everyone who comes in. Best place to get a truck…read morefor sure!

Bought a 2018 Ford Escape with about 30K miles, with a 72 month Advantage Care Warranty…read more The first salesman dropped the ball somewhat i.e. didn't give me the parental key (only a secondary key that locks out some of the controls, didn't run my card properly for the down-payment) then went on vacation right after he sold me the car however the other salesperson took good care of me and got things situated. I did have to go to Romano Ford to get the key after the first 2 places they sent me couldn't do it, but TecForce covered the bill. The Warranty has a $100 deductible however they waive the deductible if you have the repair done there; but what they don't tell you is it can take 3 weeks to get an appointment, however if you can drop the car off they can probably get to it that day; About 6 months later the A/C stopped working on the hottest day of the summer; so I dropped the car off early in the morning, they diagnosed the issue in the afternoon (leaky compressor) and got the part / fixed it the next day. The repair would have cost over $1,100 but Advantage Care covered it. The repair manager seemed completely competent to me, there wasn't a question he couldn't answer and the repair went well. Will probably buy another car there.