Dr. Carpenter took me in as an emergency and performed a root canal with minimal discomfort and at…read moremaximum efficiency. From calling the office to schedule emergency repair to end of procedure it was only three hours. The procedure was only about 40 mins. Though their equipment is antiquated, Dr. Carpenter and her assistant Ursula more than made up for it in skill and teamwork. I will be flying out to NYC to see her for future procedures.

I was a long time patient of Dr Stimmler's, high anxiety around the dentist until coming to his…read morepractice. But then he took time from the practice and ultimately sold it. I started to see another dentist there, and then they also left. Being that I was so anxious about the dentist I stopped going entirely for a time. Finally I made an appointment. I told the person making the appointment about this history because I wasn't sure which dentist to book with. I wound up booking with the dentist who the secretary told me was also a gum specialist, because I just figured this person might be the most qualified there. I made the appointment a month out. I get there and after a brief conversation, the dental assistant is incredibly rude. There seemed to be some confusion for her over what was scheduled. She said I did not have a cleaning scheduled. She was noteably annoyed trying to explain to me that the periodontist doesn't do cleanings, which I already understood. I'm still not clear why she was getting so frustrated but I found it to be a really rude and impatient response in general, but especially to someone who she already knew had high anxiety around being at the dentist. She put her hand up and closed her eyes in annoyance, and told me she was going to get someone else to talk to explain things to me. When she left I decided I was not going to continue the appointment with this kind of person and I got up to put on my coat. As I was doing that I heard her in the other room say, "please teach her." Which, made it clear I was done with this office. If there was any problem that this woman should have been upset with, it's internally. Speak to the person who made the appointment. Maybe they were confused. I was direct when I told them I hadn't been in a while and I needed a cleaning and an exam. Standard. Don't take your frustrations out on the patient. So rude, so unnecessary.

Great team and atmosphere, from the reception, to hygienist, and the dentists!…read more Thank you, 1 day after procedure(feels like a new tooth) had fillings done.

It's true what they say about the grass is not always greener on the other side - i decided to…read morechange dentists out of convenience for myself travel and time wise. Upon walking into this place - the waiting area in NOT esthetically pleasing to the eye. Waiting area - seats look dingy and dirty. Front desk had an issue with finding my insurance information for some reason. Not friendly at all. The woman who took me to the back for x-rays seemed to have a language barrier and barely said hello. After x-rays were done - walked to me waaaaay to the back where i'm sure i would be forgotten about and not a word was said in the process. I sat back here for what seemed like FOREVER - but once Darren the hygienist came things started looking up - what a positive individual and he made my experience much better than how it began. What a pleasure to have met him. Wish all hygienists had the energy he had. I was told i was going to get fluoride put on my teeth - not done. Dentist wasn't thorough with his exam - nice guy but I wasn't satisfied with the service provided. Overall - i came here expecting something totally different- the place itself needs an upgrade it's pretty much falling apart and not in good shape. I highly doubt that I would return.

Great staff, terrible customer service and near negligent billing and book keeping. Expect bills up…read moreto a year later. Do yourself a favour and go elsewhere.

I've been a patient with The Smilist for a few years now. Previously, I left a phenomenal 5 star…read morereview for Dr. Culpepper & my dental hygienist, Richard. Unfortunately, my dentist no longer works here but my dental hygienist is still here thankfully. I recently paid for their Smilist One plan insurance where it consists of 2 cleanings & updated x-rays. They also informed me that other dental services such as fillings, root canals, etc. will be discounted. During my most recent appointment, I was told by the new dentist, Dr. Nadig that I'll be needing one filling & a completely new root canal on a different tooth that already had a root canal done back in 2022 by Dr. Culpepper which he did an excellent job with. I paid lots of money (out of pocket) for my root canal & it was done very recently so it's absurd that I was told I need a brand new root canal on that tooth. Regardless, I went into another dental clinic to get a second opinion & they disagreed about me requiring to get a new root canal or a filling done. Not to mention, The Smilist claims to provide "huge discounts" if you have their own insurance plan but yet, they wanted to charge me approximately $300 for a filling & $3,000 for a root canal lol. How are these discounted prices if the maximum cost of a filling/root canal costs that much in NYC? I initially put a $100 deposit towards the tooth that needed a filling & when I asked to be reimbursed, I was obligated to wait nearly 2 months just to receive a paper check in the mail. Um, it's 2024, who still uses paper checks these days? Tf. Once my Smilist One plan ends, I will NOT be returning back to this place. It's obvious that without Dr. Culpepper or dentists like him, this place is going downhill.

I went to iSmile as a new patient to have an existing filling redone. [Background: I'm a patient at…read moreWally and they don't redo fillings]. Dr. Diba redid my filling and said that all went well, however that my filling in the next tooth would also need to be redone imminently. As I was already numbed, we agreed she could do it then. I have had plenty of fillings before, but I have never had my head jerked around, sharp pain, and so much uncertaintly during an appointment. It ended with her letting me know that she drilled so much tooth that I would probably need a root canal. The office manager texted me the next day with several apologies, probably because the staff had noticed what a disaster it was. This was a dentist they were "trying out." I wish I'd been informed as much, and that a regular dentist had also been present. I haven't chewed with the left side of my mouth since, and rely on ibuprofen and tylenol for the pain. iSmile ignored my last scheduling text, and while was told that the owner was going to call me, but never did. They were paid well from both me and my insurance, the dentist was paid, and yet I have to undergo a root canal elsewhere. Obviously I've booked in with my previous dentist that is trustworthy.

Horrible experience. The dentist for consultation was nice (she also tried to sell me on invisalign…read moreand I almost bit), but the guy who handles the payment/billing was awful. I signed up for some medical payment plan called Cherry, but then changed my mind within a day and asked to have it cancelled. This situation took weeks, my credit card still kept getting charged, the guy kept stringing me along and refunding small chunks of money. I finally called Cherry, and found out iSmile could have cancelled the entire contract right away. When I went to the office to finally sort things out, the guy was rude and unprofessional: he wouldn't give me a straight answer, show me a receipt with a full refund, and acted as though this was the most difficult task possible. When I finally did get the paperwork I asked for, I stood in the office to make sure all the numbers were correct and he said something to effect of, "You have all the papers. Go already." Also, why is the office closed half the time? I also didn't see the doctor I had signed up for, and they called me to ask if I could meet earlier so the dentist could leave earlier. That's cool, I get it, but then the whole mess above happened and now I see it's a red flag. There's some shady stuff going on there.

Great front office staff, helpful and courteous. The office opens early. Dr. Kim is an excellent…read moredentist as well as a quick, thorough and painless "teeth cleaning" specialist. My wife and I are always satisfied with them. Billing is never an issue,either. Comfortable waiting area helps alleviate any "pre-dental-work" tensions, too :-) Only 2 minor quibbles: I'm 6'5 and the dental chair is a tad shorter than my body length (a common issue with big folks like me in any doctor's or dentist's office). Bringing along a small pillow for behind my head helped in my comfort: just a tip if you're tall. Also, because of my height, it was difficult to place myself bodily in their secondary x-rays-chair in one of their offices without contorting myself. But again: not everyone is 6'5 like me. The first set of xrays were the normal set taken in the dental chair which were not an issue...and they sufficed for the x-rays needed in my case. All that aside, Dr. Kim and the dental-office staff were great at their job(s), offer good dental advice and are pleasant to deal with. I'd recommend Norman Dental Center in Greenpoint to anyone needing care or cleaning. I wish my wife and I had discovered them earlier (we live nearby); we'd been going to another dental office, also in Gpt but farther away (I won't name them) and this not only was easier to get to but the care has been better, too. Not to mention: a front office staff that didn't screw up the billing and actually answered their phones :-)

I made an appointment that was to happen in 3 weeks. They called me 40 minutes before the…read moreappointment to say they stopped accepting my insurance. I had already lost my day of work. they could have told me at any time in the 3 weeks. Incredibly inconsiderate to their patients.

They took the time to see me past their normal operational hours for a dental emergency and were so…read morekind to not charge for the X ray. I have continued to feel in good hands with this dentist who has been around a long time.

Said they took my insurance and didn't! The doctor worked on two other patients simultaneously. He…read moreseemed frazzled and rushed. My cracked tooth issue wasn't even solved and the work is left half finished but you couldn't pay me to come back here!

Went in for a first time cleaning which was more affordable than my previous dentist and I felt it…read morewas beautifully thorough, plus I received excellent dental advice. The office is beautiful and the receptionist was so easy to work with. The whole experience was very pleasant from beginning to end. I highly recommend!

Vikki and Nicole were professional, welcoming, kind and caring. I was able to make an appointment…read moreon line within seconds and was seen by the dentist within two days. Considering this was a cavity, i was looking for a dentist who could see me right away without me driving to far. I am happy to find Smilelounge. The place is clean, bright and peaceful. Best experience!I highly recommend!

Gio did some composite work for me after I chipped my tooth It looks great and everyone was…read moreextremely nice.

Dr Pan was great and took 45 minutes to do the right side of my mouth for fillings…read more Dr Melka did the left side in 15 minutes, put no caps on and the next time I went to the dentist had to redo all of hers. Ask for Dr Pan!! Can't speak to Dr D as much but the laziness and lack of care from Dr Melka is frustrating and now expensive

It had been quite awhile since my last cleaning. My insurance carrier has an app that made it very…read moreeasy for me to find a dentist near by. There are a lot of horror stories on Yelp of dentists who hound you about additional work simply to drive up the bill. I had a dentist in the neighborhood who did a very quick cleaning and it was clear to me he didn't take the time to be thorough. Anna and her assistant were amazing. The customer before me left completely satisfied and smiling which set me at ease. I knew it was going to take some work to clean up my teeth especially around the gums. She took her time and was apologetic for how much she had to do. It was obviously my own fault for waiting so long to come in. I will be sending my family and everyone I know in the area to this finely run business.

This is a review regarding Dr. Anna…read more She is absolutely wonderful both as a person and as a dental doctor. She explains everything in a clear and concise manner before doing any procedure and even goes over the x ray with you so you can get a sense of what is going on. She also has a sense of humor and quickly builds rapport with you. Everyone knows how much it sucks to get drilled by a dentist, so I am glad she happened to take care of me. As a patient I am truly grateful to be under her care. I would recommend this place to anyone who are afraid of dentists!!!

Bad Doctor...I was poorly attended to, and my son left with trauma, I do not recommend it to anyoneread more

Doctor is gentle and personable. Staff is friendly and office is clean and bright. He was also very…read moregood with my elderly mom.