Don't even bother and save yourself some time, believe me I tried. I had some questions about the service including payment options and asked about further details, unfortunately never got my answers so I kept asking. This is what I got in reply: "I am already replying to your 5th e-mail. During this time I could translate at least one document. We do not accept PayPal".
Funny enough I am from Poland and I can translate my own documents on my own but it is required for me to provide certified copy and this is only reason I am looking for translator. With this kind of attitude I doubt this business can even survive in Poland.
There are other good translators who will be happy to answer your questions without insulting you. You have to have really twisted perception about how to run your business in US to reply to simple question from your potential client like that. Eureka! this is America not Poland remember hello!!! Keep your attitude in check next time read more