I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

treats the family like crap very abusive especially if you're an elderly veteran.or there is money…read moreinvolved loyalties are a purchasable comodity especialy if you're persistant. want a guardianship ,they'l get you one for the right price. telephone contact virtually imposible. if they do answer they hang up on you. not a place for my worst enemy!!1

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

I was so nervous for my dad, but immediately my worries were calmed by the staff - everyone has…read morebeen so welcoming and professional on every level. My dad has several chronic illnesses, and the nursing staff are competent and caring. I highly recommend this facility if peace of mind is a priority!

12/30/2021- My father was transferred here after contracting covid 19 to quarantine. He arrived on…read morea Thursday afternoon. It wasn't until 18 hours later that I was able to get in touch with him. The staff never gave him his personal cell phone, nor did they answer their phones at the facility. Trying to get in touch with anyone there was impossible after MANY MANY attempts. When I did talk to someone I was told "everyone was off due to the holiday". It wasn't until receiving a text the following Monday 1/3/2022 asking to sign admission paperwork for the transfer, I did actually speak to someone for longer than 1 minute. At that time I asked for a update and strongly voice my frustrations. My reply in text was enough to actually receive a phone call from someone. At that time is where I voiced my concerns about the lack of administration, communication, and it being impossible to reach anyone there. Heaven forbid there be an emergency on my end, or on his. I'm almost certain I wouldn't be able to get through, or even receive a call if something happened to him. I will say after voicing my concerns things got slightly better. But that was still after multiple attempts. Today my dad returned back to his initial facility. Upon his arrival the nurses, and wound care did a full evaluation, and documentation on my dad. He has bruising all over both arms (possibly due to blood work, yet he has a picc line), a fungal infection under his arm pits, and groin area, they noticed what looked to be bed sores on his back, bottom, and heels of his feet from not transitioning him, or offloading his weight during his stay. He literally was in bed and the same position for 10 days straight from the sounds of the report I got this evening 1/10/2022. The wound care he was receiving from an amputation was larger upon his return, than it was when he left only ten days earlier. Due to being a covid patient, I was unable to visit, and relied on him answering his phone to get any sort of updates. If your loved one doesn't have a cell phone, do NOT plan on any communication! Make sure it's plugged in and kept charging. AT ALL TIMES! PLEASE if you send a family member here, make sure to be there as much as you possibly can be!!! I'm sure if something did happen you'd never hear about it from anyone. From what I've experienced these last 10 days I wouldn't recommend having anyone stay at Legend Oaks North Austin. Maybe things would have been different if I was able to be there daily. But given him being covid positive no one was able to enter the 300 hall staff included, nor send me to the nurses station phone "because they don't have one in that hall". Keep researching!!!

The professional staff is knowledgeable and competent. My problem with this facility is interacting…read morewith the non-professional staff members. They are often surly and antagonistic. At the prices I'll paying to stay here I'd expect a little more decorum. For instance: I had to call over 5 times to have room service make up my bed and do generic room maintenance. The employee who finally showed up changed the sheets but didn't even look in the bathroom to see if it needed service, then got all surly because I asked what took so long. This is not how to run a service facility. No other complaints with this facility.

We discharged my 91-year-old mom from Baylor Scott & White Institute for Rehabilitation - Lakeway…read moretoday after 13 days of hip fracture rehab. I've never encountered a more efficient, well-run facility in healthcare or any industry. The entire team was warm, caring, and deeply invested--daily huddles ensured perfect coordination, and everyone genuinely enjoyed helping patients. Mom came home stronger physically and mentally than before the injury, with renewed mobility, confidence, and even new friends among this talented, youthful staff. We feel so blessed she recovered under their loving, expert care. Thank you, BSW Rehab - Lakeway team--you're outstanding! Highly recommend.

Awesome care . The staff is dedicated to the mental and physical well being of its patients …read more They are very kind and are dedicated to getting you to your best physically so you can have a successful return to your home and to your life prior to your injury/ situation. Staff is exceptional from the welcome/release staff , to the physical therapists, to those providing other services like meals, meds, other needs. The key is the top level is very serious that the patients have the most positive experience so that the patient can focus totally on recovery. Amazing Staff and the facility is nice also.

My 76-year-old father was a resident at Ignite Medical Resort-Round Rock for 10 days before he…read moresuddenly and unexpectedly died overnight while in their care. I will not address the overall quality of care he received during his stay in this review. What I will address is what happened afterward -- or more accurately, what did not happen. At 1:30 a.m. on the morning of his death, I received a phone call from a constable, not from Ignite staff. The constable informed me that there had been a "pretty serious medical emergency" and that my father had been found unresponsive sometime between midnight and 12:30 a.m. He stated that staff had called 911 and that paramedics pronounced my father deceased around 1:00 a.m. I was in shock and did not know what questions to ask at that moment. It has now been three weeks since my father's death, and I have not heard from a single Ignite employee -- not a nurse, not a manager, not a care coordinator, not anyone. No one has contacted me to explain what happened. No one has offered condolences. No one has acknowledged that my father died while in their care. To be clear, I am not alleging that Ignite caused my father's death. However, the complete absence of communication is deeply disturbing and unacceptable. The expectation was recovery -- not death in the middle of the night with no explanation afterward. Why did no unit manager, social worker, or director of nursing contact me as the primary contact? Why was there no call explaining the sequence of events? A simple, humane conversation -- "The nurse entered his room to administer his midnight medication, found him unresponsive, we immediately called 911 and initiated life-saving measures, and we are so sorry for your loss" -- never happened. Instead, I am left to imagine what MAY have occurred. For a family who entrusted this facility with their loved one's care, that silence is unfathomable.

I am grateful for the compassionate and personalized care I received from my therapist, Rich, and…read morebelieve he exemplifies the very best of the physical therapy profession. Cami was very efficient and diligent in scheduling and always welcomed people with a bright smile and greeting. This was a top-notch experience.

I've been using their rehab services for years and years--seems like nearly 10. I work with…read moreKimberly Greene, who has helped me with back problems, post knee surgery, strained rotator cuff. She's great; because of her I'm able to workout every day and I'm 72.

Can't say enough wonderful things about the IOP program or the staff. They are great about…read moreeducating not only the person in rehab, but also the family. Very positive. Very supportive and encouraging. ++++++

All was wonderful. You get out of it what you put into it. I signed up for 30 day inpatient. First…read more7 - 10 days on Detox status. But you can still attend classes and workshops. I highly recommend doing just that. Bedding was exceptional. Very comfortable, Staff...ALL STAFF, very courteous and supportive. Not a day went by seeing a staff member not smile or be friendly. Meals, normal yet creative. Very large portions! Gym up to par regarding hi end equipment. Pool...refreshing. All in all a great relaxing time which allowed me to focus on my addiction and obtain tools needed to maintain sobriety on a daily basis. Granted, I will and am continuing outside therapist support along with AA daily meetings. Willow Springs Recovery provided me with the support and guidance needed to get back to LIVING again. God bless ya's. September RM 29. :-)

Everything is broken, very poor repair. Most staff are kind but the ones that are not spoil it…read more This place seriously needs work

My name is Tyler McReynolds, and I have a long history with this business, this location, and the…read morepeople who have been involved in running it - and, unlike many of the reviews, I actually went here. My brother also went here 2 years before me, he was there for 6 months. He was sober 15 years and I was in AA for 10 years consecutively. I know exactly what goes on at this place, regardless of how you guys want to dress it up over time, or slap on a new coat of paint, or LLC. I am sad to see it, but I do find it very fitting, that you all still have Steel on Steel listed on the current website, in 2025. Mark Houston was really proud of that, which I think is a fact that is worth considering, if you guys who work there now were also subjected to it. For others I will explain what Steel on Steel was. Let's say today, right now, there are 30 clients in treatment. All of those people are in a treatment cetner, because something has happened for them to be so down and out, or otherwise confused, that they have now ended up in a treatment center. Many are broken, shunned by their family, and quite simply embarrassed and unsure of how to proceed or even what is going on. Steel on Steel is picking out one of those desparate, broken clients, and forcing them to sit in the center of the room, where everyone else sits around them in a circle. So 40 people sitting in a circle, with 1 person forced out alone at the center. You need a pretty big room for this, and by the way I have photos of the room this took place in. And, I use the word forced, because many of the clients were court ordered to this treatment center, and if staff reported them as being out of line or unfit for release, they could be sent to prison. Bottom line is, no one could refuse anything. You were forced to particiate in any activity, and that most definitely included Steel on Steel. Someone says it's time for Steel on Steel, and once the stage is set - lights and all that as you guys like to say - the next step of the ritual is for the other 29 clients, and any staff members present, to come up with the most cutting remark that they can, about the person sitting in the middle of the circle, in order to completely break that person down, because that person is entitled and delusional - so say the staff. The idea of Steel on Steel is for 30 patients, who have just come off the street, to somehow fix each other with "constructive" criticism, in this way. So: the one client is forced into the center of the room, is not allowed to speak, may not cross their arms, must sit upright, and may not respond for 24 hours afterwards - this client will sit in silence, and they will make eye contact with every client, and every staff member, as they are read these shaming remarks, one by one. And that's Steel on Steel. Mark Houston's proud legacy - a group attack on someone at rock bottom. The idea is to break you, as Mark said. AA people like quotes: "Give a small boy a hammer, and he will find that everything he encounters needs pounding." And who did Mark love swinging that hammer with. But you still have it on the website, like it's some sort of refined art, to gang up and bully and shame people, who have functionally become your prisoners, are completely at your mercy. Really interesting stuff. That was the carrot Mark Houston and others loved to hold over every starving person's head: "Don't like what I say? You are here because you did XYZ, but you have the nerve to question my methods? I'm Big Time Sobriety. Better start taking notes, or you can have fun in prison when we give you a bad report" - and he used the same tactic, to convince families to keep their loved ones locked away for more time. "They aren't ready. Need a 4th month." Here's another interesting thought: every single client is initially recommended 3 months in treatment. For these 3 months, staff plays like they are thinking about each individual the whole time - but then somehow, by some miracle, every. single. client. Is recommended a 4th month, and it's the same price as the others; EXCEPT, the clients who they already know will not be able to afford a 4th month, never seem to need one. Every. Time. It's just amazing. And as any reasonable person would imagine: no one will believe a client's word over Staff, especially a client who was court ordered, which very many are. There will never be any winning for you, while in treatment, over the wise words, circular arguments, and many years of 'Sobriety' claimed by staff. I started drinking as a child at 10, then as often as possible through 12 and 13, substances later, I spent 15 years around AA, eventually staying sober for 10. I also went here. How many of you people, who leave 5 star reviews for this place, because "you've been referring people a long time", can say any of that. Where are all the 20-year sobers. In a 90-year old program. Don't kid yourselves. I will not stand to be disrespected by anyone from this place again.

I read the good and bad reviews- I stayed for 28days trauma intensive program, through BRC trauma…read moreprogram at Makana path.You will truly get in what you put into the program - that means I saw people disrespect themselves, waste money, skip modules, meetings, and say they want to continue bad actions. I used my 12 steps in all I did daily, with therapists, with counselors, with the RA's with the nurses. If you do not use the 12 steps given how do you expect the staff to treat you how you want to be treated and respect your boundaries. Actions & more actions! Faith without works is dead. 2 weeks after I graduated I was asked to be multiple peoples sponsor. I thank my boss eternally for the biggest act of self love gift of being in this intensive healing program at Makana.