We got off to a slow start, but seem to be on a better path. The kitchen is their downfall, but…read morethey are trying. I can't say enough about the physical therapy team; they're top-notch. Andrew and Kelsy, thank you both. I am so glad you were there, as for the nursing and nurses aids. Yeti, Angela, and Delpina and Irena, all are tops in my book. Thanks guys

Good service staff are friendly. Only problem is that they have a lousy food at cafeteria.read more

i was a patient at St David's Rehabilitation Hospital on 32nd Street after a 13 hour spine surgery…read morewith spinal fluid leakage and paralysis on my right side. I spent five days in the ICU. After several days inpatient at Ascension Seton during which I had large amounts of spinal fluid leaking through my bandages I was eager to get to St David's to begin my recovery. I had been to St David's Rehabilitation Hospital in 2022 with excellent recovery after cervical spine surgery and two weeks of physical therapy and delicious meals three times a day. I spent four to five hours a day in physical and occupational therapy. I wanted to recover with them after my difficult procedure. I was once again very happy with my rehabilitation. My doctors, nurses, physical therapists, and other staff couldn't have been more skillful, caring, and kind. Go here, if you want great care and excellent rehabilitation. You'll be very happy during and after your rehabilitation.

I've had two family members end up at IPR here now and surprisingly, it's a pretty nice facility…read more The staff are helpful and friendly, and both my family members got a good 2-3 hours of rehab daily, which is important for getting stronger and getting back to independence! The food here is pretty good too, and they offer free parking for visitors of folks staying -- ask the nurses at the charge desk and they'll point you to the QR codes to scan and validate. Do note that the elevators/front door lock after 7p so you have to call your contact there to get help from the nursing staff if you try to visit later than that, but otherwise it's easy to navigate.

The staff is very RUDE especially Lamitra!! Every time I…read morecall they seem so bothered to answer any questions I'm always being transferred no one knows what's going on.

8 months ago we had to find long term memory care for my father in law. It's hard to find this type…read moreof care where they don't "lock 'em up". My FIL has Alzheimer's dementia and is a very easy going pleasant man which makes his care easier than others. It is a rehab and memory care facility and there are people there in poor condition. I have never once had any reason to believe that my FIL or anyone else is mistreated. They love my FIL! They keep him engaged, healthy and as sharp as one could be in his condition. I visit three times a week and take him to lunch or just have coffee. That he loves the place is another reason to be happy. We have never had a bad experience at Heritage Park. Now, HHS benefits! That's another story.

My 89 yr old mother in law fell and broke her leg. Everyone here is doing a great job with her…read morerehab and she's really happy. They playing games with them and she is really enjoying the attention she is getting.

My 95-year-old mother just got diagnosed Covid after being at Brookdale Rehab for 2 weeks. While…read morenot their fault, their post- diagnosis actions were terrible. Never called her vulnerable 71-year-old daughter/caretaker to let her know, had no signs on her door, and the caseworker had no idea. The absence of a Quarantine sign allowed my sister to walk right in, find our mother unshowered and throwing up (had thrown up all night). They reported she had been taken to breakfast and lunch amongst the other patients. Terrible protocol.

Took very good care of my Grandma! She stayed for a few weeks then did out patient! We thought she…read morewas going to have to move into an Assisted Living but was able to go home!

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

Dr. Ross has been my doc for my stay, and he has been great . The staff are very professional and…read morehave been helpful and caring. I would recommend this Rehab to anyone looking for a place for OT-PT- and SLPT.

The professional staff is knowledgeable and competent. My problem with this facility is interacting…read morewith the non-professional staff members. They are often surly and antagonistic. At the prices I'll paying to stay here I'd expect a little more decorum. For instance: I had to call over 5 times to have room service make up my bed and do generic room maintenance. The employee who finally showed up changed the sheets but didn't even look in the bathroom to see if it needed service, then got all surly because I asked what took so long. This is not how to run a service facility. No other complaints with this facility.

Dishonest and untrustworthy program. They don't go by their own terms and conditions, they…read moredischarged me right after I told them I was pregnant. Do not go here!

My experience was deeply disappointing, largely due to the owner's repeated dishonesty. I have…read morenever encountered someone so disrespectful and unpleasant. I even took legal action and got a default judgment at court after the owner failed to appear -- which speaks volumes about their character and accountability.

The communication was terrible, the doctor didn't even now about the stuff that was going on in the…read moreunits, they do a conference call once a month but no one is on camera so you can't match faces. My daughter got into trouble serval times, like I said the communication is useless. My daughter tried to harm herself I didn't get no phone call and I asked why and they said because she didn't need an ambulance. WHAT!!! When she returned home she stilled had the scars on her body.

@ATTN:ED PRETTYMAN On December 29th 2023,my grandson was admitted to this facility we were excited…read moreas he had survived a gunshot to the head and was sent home to expire. During that time my grandson was thriving in physical therapy. I recall his therapists Jessica and the other Kristen again he was thriving. During the first few week of Jan 2024, Kobe had been neglected By not being fed, Showered or being changed. The first incident of him not being fed, I asked the nurse and his technician, their response was they thought the night shift fed him. I made a report with the front desk who at the time was Miss Betty. She went on to tell me that this type of behavior was not tolerated. She asked me to fill out an incident report which I did, It was never addressed. Upon my grandson telling me he was being mistreated, I decided to stay Monday through Thursday his case manager Stephanie Carpenter knew of all the things my grandson was going through because I let it be known not only to Mrs. Carpenter but to the nurse manager Chris. Chris assured me that everything would be OK Well it was not Again I stayed Monday through Thursday because no technician was going into the room to check on my grandson nor to change him. I literally would sit back and wait to see how long it would take for someone to come rarely did anyone. I did I talked to the nurse manager Chris and I asked ,"are your technicians under the impression that because I'm in the room they don't have to come in and tend to him?" She responded, "Did you talk to them and ask them why? First of all it is not my job to tell your technicians what they're supposed to do My grandson had lost weight so mid January of 2024 they administered a picc line to feed him on his left arm. not knowing at the time they did not use sterile procedure .Fast forward he went from thriving to not being able to move, talk, open his mouth and unable to do any type of therapy w/Jessica Kristen and his speech therapist. made reference to they have no idea what happened to him as he was thriving His doctor did nothing to figure out what was going on other then to titrate his medications she either went up on milligrams or went down on milligrams but never did any blood work to figure out what was going on Weeks would go on and declined one particular night a tech came in James and he cussed out my grandson not caring that I was in the room we had words and I told Priscilla who was the night charge nurse he was not to come back to his room When I told Miss Carpenter she asked me to fill out an incident report and verbatim say what happened between James and i did on February 16th due to his decline and lack of care his nurse and his technician at that night Roxanne I Requested my grandson be discharged I had walked in on the nurse force feeding my grandson when I asked what she was doing she said I have to give him his meds and he wanted chocolate pudding I said to her how in the hell does he want chocolate pudding when he can't even eat she said he requested chocolate pudding my grandson only likes vanilla I asked them both to leave the room When James cussed us out and I did the incident report nothing was done Nurse manager Chris told me she could not get rid of him because she had to investigate that was never done upon discharging my grandson February 16th 2024 he would end up at the hospital in San Antonio at university after running test it's documented that he Had contracted gram positive and was sepsis The doctor went on to not only verbalize but to put in the report He got the infection via the PICC line administered at Texas Neural Rehabilitation Center I later called Mrs. Carpenter about his results of gram positive and corona virus She said no one at the facility was infected. lack of sterile procedure of his picc line led to sepsis due to the negligence of the nurses who managed his PICC line My grandson was on life support again and would be in the hospital for a month. After learning about the sepsis due to the PICC line I wrote a letter to the Health and Human Services Department to no avail They cited Texas Neural was doing everything they were supposed to do which is funny because they go during the day when they're fully staffed and not at night to see how technicians sit in rooms, empty rooms and watch TV call buttons are going off but they're watching TV or they're on their phones they're on social media I wrote a review back in August 25th of 2024 I'm praying that this review gets to the CEO Ed prettyman, Well I've seen many wonderful reviews It's unfortunate that we had a terrible experience what initially turned out to be great because of Jessica, Kirsten and his speech therapists Too many people knew what was going on including Stephanie Carpenter who Knew my grandson had been there two weeks and witnessed the neglect, but too afraid to advocate for her patients. SHAME ON YOU, JAMES, ROXANNE, CHRIS, ANDREW, ANNA, AND ANY OF THE NURSES WHO WERE PART OF THIS

Legacy is Awesome Sauce. Staff is concerned and cares for my recovery experience by always being…read morethere answering questions, 12 step direction, and incredible client group meets. I have personally been a client from Resident, PHP and now IOP, from the beginning they have been right on with assisting/teaching needed skill sets that I have in my tool belt. The type and quality of care is beyond word expression. Thank you for being here for me. Tisa M.

Infinite Recovery literally saved my life. I came here in January of last year and wasn't doing too…read morehot. I came in really bad condition and they helped me get medically detoxed and then subsequently through rehab, PHP, IOP, & sober living. They saw me through the entire process and made sure I felt supported and accounted for the entire time. I am very happy that my parents chose Infinite Recovery when looking at treatment centers to send me to. I am almost a year and a half sober now and have my life back on track. My family is proud of me and we have better communication than we ever have. Thank you Infinite, you are very appreciated!