Location, location, location. This is 3 stars only for the location factor, which is amazing. This is right across from the gorgeous Recoleta Cemetary, has fantastic views from the roof, and is within walking distance to many of the main tourist sites in the city. There is also a nearby bus stop going right to the airport. There is a large AYCE buffet included with the price of the hotel, and I rather liked the food - bread, yogurt and cereal, meat slices, fruit slices, cheese. Plenty of coffee and various juices to drink. Unfortunately, this is where the "good" aspects end.
The negative aspects:
-old, falling-apart rooms. The air conditioning rattled loudly. Two nights, the people in the room above us decided to take a shower.. this dumped water down the sides of our walls and it sounded like it was raining in the bathroom in the middle of the night. Wifi did not work in the room.
-no customer service.. there are guys at the front desk, but getting information about them and asking questions about things is like pulling teeth. You feel like you are inconveniencing them by asking for help with anything. Same as the rooftop bar. As beautiful as it is up there, when you sit at a table at a bar you expect service! We tried to enjoy drinks up on the roof a couple times and ended up searching for the waitress for service or for the check and it made having drinks up there unpleasant and take a long time. One night I literally was behind the bar myself looking around for a while and no one noticed. If they want people to come to their beautiful rooftop bar, they need to staff it appropriately.
-flies!?: we were there in October, it wasn't particularly humid/hot or anything unusual, and there were huge swarms of flies crowding the entrance to the lobby. What was weird was, we went to restaurants and bars around it, and there weren't swarming flies. I don't know what it is about this lobby here that attracts swarming flies, but it was kind of bizarre.
In all, for the fantastic location I think they could do a lot better. The rooms need a rehaul and they need better customer service all around. I think with a remodel and training of their staff they could do pretty well. read more