I am a World of Hyatt Globalist. I stay at least 60 nights a year, for multiple years now. I am glad to see Hyatt expand its global footprint to make it easier to earn Hyatt status around the world.
The Mr. and Mrs. Smith integration is odd, as we can book stays there through the Hyatt website but they are not fully a part of the World of Hyatt. Meaning that while nights count towards elite status, you don't really get the full benefits of your loyalty to Hyatt at Mr. and Mrs. Smith properties. But in my experience, you're able to get at least *something*. Whether it be bottles of water upon check-in, a room upgrade, or late checkout...
At this hotel however, I got nothing. I might as well have booked my stay on Expedia. They tried to charge me for water left in my room but gladly I hadn't used it. They refused to offer early check in or late check out. The rooms were old and the electrical light switches were poorly maintained. In my room, someone tried turning on or off a switch and the switch fell back into the wall, meaning I couldn't use it and had to plug and unplug a lamp to get the floor light to work. The flush mechanism on the toilet is on the wall and for some reason you have to put the weight of your entire body on it to get it to flush. Also, every day the hotel key would demagnetize, requiring that I go to the front desk once a day to get them to reset my keys.
The hotel was fine. Average. I would give it a solid three on a normal scale. But being a Mr. and Mrs. Smith property, they hold themselves out as a boutique hotel offering simple luxuries at a standard about the typical chain hotels. On this scale, the hotel fails and I would give it two stars. There is nothing about the service or space here that will make you feel special. You pay for a room. They take your money. That's it. read more